Job no: 511618
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Job Summary

Under the general direction of the Dean of the College of Engineering (COE), the Senior Systems Analyst Lead is responsible for developing, implementing, managing, and maintaining cost-effective, reliable College-wide computing and network systems, including core servers, network infrastructure, administrative systems, instructional and research computing labs, and Internet access. The incumbent works closely with University ITS and makes recommendations for using either local or campus solutions. Makes specifications for procurement, installation, support, and maintenance of requisite hardware and software for the College and makes recommendations for all Engineering departments. Develops and implements operational policies, procedures, and practices necessary for reliable delivery of computing and network services and customer service, in consultation with the Dean and Associate Deans, coordinates technology projects with the appropriate faculty, chairs, staff, and students, builds consensus and solicits input when making significant changes, and maintains good channels of communication in terms of decisions and policies associated with the delivery of technical services within the College. Provides support and direct supervision of personnel subordinate to this position including initiating and monitoring project planning and reviews, recommending personnel actions, preparing and delivering performance reviews, job descriptions, and participates in recruitment of ECS personnel. Develops and implements requests and proposals for acquisition of equipment, software, supplies, and services. Keeps abreast of the latest developments in various fields related to computing and networking. Briefs Deans on current status of computing and networking within the College and across the campus. Assists in providing technical training for faculty and staff. Develops and maintains databases, records, documents, and files associated with computing and networking systems.

Key Responsibilities

• Acts as technology advisor to Dean, Associate Deans, Directors, Chairs, faculty, and staff in support of research, instructional, and administrative projects
• Acquires and applies knowledge to ensure that design and management of information systems is focused, fiscally feasible, and future oriented
• Remains current on technology developments in computing, networking, and instructional technology fields
• Manages day-to-day operations of College networking, computing labs, and support services to ensure effective and reliable operation
• Develops and implements IT related operational and customer service policies and procedures, requests for technology acquisition, and hardware and software disaster recovery systems
• Plans and budgets all ECS related expenditures and keep the expenditures to within the budget
• Documents and plans network expansions, upgrades, and maintenance
• Represents College to campus IT units, technology vendors, industry partners, campus departments, and administrators

Knowledge, Skills & Abilities

• Thorough understanding of computing technologies and its impact on educational organizations including networking, Web and Internet pedagogy, classroom multimedia presentation tools, and distance learning
• Ability to identify emerging technology issues and relate them to the needs of the administration, faculty, staff, and students
• Ability to maximize productivity through use of appropriate tools; planned training and performance initiatives. Researches and develops resources that create timely and efficient workflow. Develops and recommends budget
• Thorough knowledge of the following network-based devices and techniques: Cisco Catalyst 6500 and 3750 Series Switches with Multilayer Switching, Linux based Firewalls, Intrusion Detection Systems, NAS, and Ghost
• Familiarity with software/hardware infrastructure for cloud and virtualized environments – including hypervisors (VMware ESX, Citrix XenServer, and Microsoft Hyper-V), Virtual Desktop Brokers (Citrix XenDesktop and VMware View), VDI deployments, and cloud deployments
• Proficiency with the following Operating Systems: All versions including server and desktop of Microsoft Windows, Linux, and OS X
• Thorough understanding of database management systems such as, Oracle, MS-SQL, MySQL
• Working knowledge of LDAP, networking file systems, CGI scripting, Linux/Unix system management, administration, and troubleshooting

Required Qualifications

• Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study
• Five years of experience supporting information systems and technology

Preferred Qualifications

• Bachelor’s degree in a field related to information technology
• 10 years of IT experience

Compensation

Classification: Information Technology Consultant - Expert
Anticipated Hiring Range: $7,050/month - $7,600/month
CSU Hiring Range: $6,249/month - $12,100/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: May 4, 2022 through May 19, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: May 04, 2022 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled