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Assistant Director of Student Engagement, MBA Program

Employer
University of North Carolina at Chapel Hill
Location
Chapel Hill, NC
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Job Details

Department:

Kenan-Flagler Bus Sch-330100

Career Area :

Student Services

Posting Open Date:

03/21/2022

Application Deadline:

05/23/2022

Open Until Filled:

No

Position Type:

Permanent Staff (EHRA NF)

Working Title:

Assistant Director of Student Engagement, MBA Program

Appointment Type:

EHRA Non-Faculty

Position Number:

20030589

Vacancy ID:

NF0005783

Full Time/Part Time:

Full-Time Permanent

FTE:

1

Hours per week:

40

Position Location:

North Carolina, US

Proposed Start Date:

06/06/2022

Primary Purpose of Organizational Unit:

At UNC’s Kenan-Flagler Business School we think differently. And more importantly, we teach differently. Opening our doors as the Department of Commerce in 1919 and awarding our first degrees to 12 students in 1921 was the beginning. Today, we have become a top ranked business school comprised of several professional and academic degree programs that serve over 3000 students. At Kenan-Flagler our greatest assets are our people and our culture. We are rooted in our core values of excellence, leadership, integrity, inclusion, community and teamwork and it goes back to our founding. It’s not just something on paper, we live it, we show it. Our mission is to prepare the next generation of business leaders by providing a world class education to our students. We understand that recruiting diverse, innovative and exceptional talent is vital in achieving this. If you want to be a part of this vision we want to hear from you.

Position Summary:

This is a repost. Previous applicants are still being considered and need not reapply.

This position may be eligible for hybrid or remote work

The Assistant Director of Student Engagement is a critical position focused on continuously improving student satisfaction and relationship-building for UNC Kenan-Flagler’s Full-time MBA program. The person in this position works closely with the Full-time MBA team to develop and implement strategies to ensure that students have a high-quality experience resulting in a very high level of student satisfaction. This role develops and executes student engagement opportunities, enrichment, and other program enhancements and plays a central figure in program delivery. The Assistant Director oversees the management, planning and logistics for Graduation and the logistical needs and communication for our two-week Orientation. It is responsible for ensuring a quality experience, which includes strategic planning and improvements to processes and procedures as we shift with the current environment and growth of the program.

The Assistant Director reports directly to the Associate Director of Student Engagement and has significant contact with Full-time students. This role is responsible for collaborating in key working relationships with constituents across the business school, partnerships and campus. While the key objectives and projects of this role evolve with program requirements and the overall needs of the MBA community.

The Assistant Director partners with the Full-Time Student Engagement team to manage daily inquiries from current students on program issues, questions, communication with students, advising, and other individual needs. He/She/They will be the initial point of contact for all student issues requiring escalation from various sources (other business units, faculty, and students) and ensures that all issues are addressed immediately and in line with the expectation of outstanding service.

With support from the Associate Director, this position will lead and advise the 35+ student organizations within the MBA program and support the student governing organization, MBASA. This person will be responsible for assisting with student leadership training and yearly officer transition.

The person in this role is responsible for managing our Program wide MBA Tutoring Program; this program provides graduate students pursuing their MBA with additional academic support. The Assistant Director will identify and work with students to help build the brand of the program, recruitment of tutors and lead tutors, training and retreat planning for the program, timecard approvals, and execution of the overall calendar year.

This role coordinates a quarterly newsletter communication to students and will be responsible for managing Program communication platforms (Teams, Canvas, Qualtrics, etc). This role is responsible for the strategic development and management of an initiative that provides an effective communication loop between students and the program staff as it relates to student feedback and Program updates. This is also to maintain in line with program growth and innovation. The Assistant Director will also collaboratively work with the Advancement team to manage how FT MBA engages students as they become alumni.

The Assistant Director aids with planning and delivery of an in-person MBA program that reflects current trends in MBA and online education, as well as the business and economic climate. This requires researching trends in the industry, competitive benchmarking, and partnering with other MBA programs at UNC Kenan-Flagler to deliver student engagement opportunities across the school.

Minimum Education and Experience Requirements:

Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant Bachelor’s degree (or foreign degree equivalent) and at least 1 year of relevant experience in substitution.

Required Qualifications, Competencies, and Experience:

-Previous Experience with project or event management.
-Highly strategic and innovative professional
-Outstanding communication skills, both written and presentation
-Strong customer service-oriented approach
-Exceptional attention to detail
-Ability to manage and organize multiple priorities and perform under pressure in a fast-paced, rapidly changing environment
- Ability to manage difficult situations, while maintaining a positive attitude
-Travel required, including international travel. Occasional night and weekend work also required.

Preferred Qualifications, Competencies, and Experience:

Prefer candidates who hold a Bachelor’s degree to have five years of experience, three years of experience with a Master’s degree.

Special Physical/Mental Requirements:

Must have the ability to work events, which includes standing and walking around for long periods of time. Must be able to lift 25lbs.

Campus Security Authority Responsibilities:

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Special Instructions:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Organization

The nation’s first public university is at the heart of what’s next, preparing a diverse student body to become creators, explorers, innovators and leaders in North Carolina and throughout the world. Carolina’s nationally recognized, innovative teaching, campus-wide spirit of inquiry and dedication to public service continue the legacy that began in 1795 when the University first opened its doors to students.

Here, in one of America's most beautiful college settings, we offer exceptional careers in richly diverse fields. Come explore what UNC-Chapel Hill has to offer you.


Undergraduate Enrollment: 19,117

Graduate/Professional Enrollment: 10,894

Total Student Enrollment: 30,011

Founded: 1789, as the first state university in the United States

Type of Institution: Public, four-year

Undergraduate Admission: 15,961

Graduate/Professional Enrollment: 10,039

Total Student Enrollment: 26,000

Faculty: 3,000

Percentage of faculty who hold Ph.D.s or the highest degrees in their field: 94 percent

Faculty/student ratio: 1/14

Location: UNC is located in the heart of Chapel Hill, the best college town in America! It's a friendly town of about 40,000 in the geographical center of North Carolina. Chapel Hill is at the western point of the Research Triangle, an area of about one million people, comprised of Chapel Hill, the cities of Durham and Raleigh, and the Research Triangle Park, home of many corporate offices and scientific research centers. Carolina is about 30 miles from the state capital, Raleigh, and 20 minutes from Raleigh-Durham International Airport.

Chapel Hill's main street, Franklin Street, borders the campus and offers shops, coffee houses, cafés, movie theaters and houses of worship. The town has a historic district, museum, library, parks, malls, and many recreational facilities.

Origins of Carolina's students: 82 percent of UNC's freshmen are from North Carolina and 18 percent are from out-of-state. Our students come from 42 different states and our international students represent 37 countries.

Size of freshman class: Approximately 3,400

Class size: Barely five percent of undergraduate classes contain more than 100 students; two-thirds of undergraduate classes have fewer than 30 students. Forty-one percent have fewer than 20 students, including First Year Seminars, in which first-year students work closely with professors.

Sports and athletic programs: UNC is an NCAA Division I school with 28 varsity teams. Carolina is the proud home of the Dean Smith Center, Kenan Stadium, Carmichael Auditorium, Koury Natatorium, and many other fine athletic facilities. Students join more than 60 intramural and club sports, which include baseball, bowling, crew, golf, lacrosse, rock climbing, rugby, tae kwon do, and ultimate frisbee. The Student Recreation Center offers weight training, aerobics, stair machines, and all the equipment you would expect to find at a great health club! Carolina offers a newly renovated outdoor pool and indoor pools, a golf course, tennis courts, and the longest zipline in America!

Number of residence halls: Incoming undergraduates will live in one of Carolina's 29 residence halls, which are wired for Internet access and cable television. housing.unc.edu

Scholarships and financial aid: About 40 percent of UNC-Chapel Hill students receive scholarships and/or some form of financial aid. studentaid.unc.edu

Special research institutes: Institute for Research in Social Science, Institute of Outdoor Drama, Morehead Planetarium, Kenan Institute of Private Enterprise, Institute of Government, Institute of African American Research.

Career services: On-campus counseling, job fairs, résumé writing service, internships, placement services. www.unc.edu/depts/career

Technological facilities: Students find multiple uses for Carolina's state-of-the-art technological resources. They can access Carolina's computer services through Academic Technology and Networks, which manages academic computing, e-mail, microcomputing labs, interactive media presentation, video and classroom support, and a help desk. The MetaLab oversees the development of SunSITE, one of the world's busiest digital library and electronic publishing projects.

Students may open e-mail accounts, and many use campus computer resources to construct personal Web pages. Students in residence halls have hardwired network connections to the Internet and cable television in their rooms. At the ATN Training center, students may take classes on software packages and utilities. Computer labs are available for student use all over campus.

Carolina Computing Initiative: Beginning with the freshman class of 2000, undergraduates must purchase laptop computers. The University has arranged for IBM to offer computers at excellent prices. Students, faculty, and staff will enjoy cost savings, higher quality compatible equipment, and better technical support through CCI. www.unc.edu/cci

The Study Abroad program allows students to live and learn in Europe, the Middle East, Asia and the Pacific Rim, Africa, and the Americas. www.unc.edu/depts/abroad

The Honors Program offers special seminars, research programs, and the chance to design your own independent studies. www.unc.edu/depts/honors

Carolina students spend time in public service through student organizations, the Campus Y, the Carolina Center for Public Service, and courses that incorporate community service.

UNC's chapter of Phi Beta Kappa, a national collegiate honor society, is the oldest in North Carolina, dating from 1904. There are many other honorary societies at Carolina.

UNC offers ROTC programs in all branches of national military service.

Through the First Year Seminars program, first year students will understand what it means to study at a premier research university. They will learn from faculty members and share in their research in seminars of no more than 20 students.

Life outside the classroom: More than 370 clubs, teams, and student organizations offer something for everyone! You can choose from among musical and dramatic performing groups, publications, ethnic and religious clubs, the Campus Y and other service organizations, fraternities and sororities, and pre- professional organizations. Whatever your interests, you will find others at Carolina who share them! www.unc.edu/depts/union/student/listintr.htm

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