Director of Patient Access
- Employer
- University of Colorado Anschutz Medical Campus
- Location
- Denver, CO
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
You need to sign in or create an account to save a job.
Description
University of Colorado | CU Anschutz Medical CampusSchool of Medicine - Dean’s Office, Clinical Affairs and Community Practice Division Official Title: Health Care DirectorWorking Title: Director of Patient AccessPosition #00796128 – Requisition #25845* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2Denver: https://www.ucdenver.edu/coronavirusExemptions vary by campus location/department. Campus/Unit-Specific Exemptions:
Job Category: Health Care
Primary Location: Aurora
Schedule: Full-time
Posting Date: May 4, 2022
Unposting Date: Ongoing
University of Colorado | CU Anschutz Medical CampusSchool of Medicine - Dean’s Office, Clinical Affairs and Community Practice Division Official Title: Health Care DirectorWorking Title: Director of Patient AccessPosition #00796128 – Requisition #25845* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2Denver: https://www.ucdenver.edu/coronavirusExemptions vary by campus location/department. Campus/Unit-Specific Exemptions:
- Anschutz Campus – Accommodations may be granted for medical or religious reasons.Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.Consolidated/Central Services Administration – Accommodations may be granted for medical or religious reasons.
- In collaboration with CU Leadership, creates and supports patient access experience vision and patient access strategy development across multiple channels and platforms.In collaboration with CU Leadership and CU Partners, creates and implements system-wide access metrics and targets.Responsible for providing direction and leadership to achieve ongoing operational, quality, productivity, and efficiency with patient access across CU SOM clinical entities. Responsible for planning, directing, and overseeing the CU performance of these functional areas.Oversees the development of effective CU Patient Access strategies, policies and procedures; actively participates in the development of system initiatives.Provides strategic vision and direction to effectively manage industry shifts, regulatory changes, and rising cost pressures affecting CU patient access.Collaborates in and maintains proper oversight of improvement initiatives, access processes, and scheduling guidelines developed with CU Partners, while upholding CU SOM initiatives and specialty best practices.
- Provides ongoing leadership, development, and oversight of the Access department with multiple individuals (>40). This leadership role will include growth and development of multiple areas, including access analytics and quality assurance, Epic templating and decision tree management, and patient referrals and scheduling workflow development and management for the CUSOM enterprise. Oversees the development and implementation of efficient and effective operational policies, processes and performance monitoring across all functions of the CU patient access initiatives.Creates and maintains a data-driven performance management culture and promotes transparency with all stakeholders. Drives accountability.Works in close partnership with Access Data Analyst to develop, implement, maintain, and monitor a multifaceted access dashboard for each clinical department, location, and provider. Holds key partnerships with Patient Line leadership and works to develop or modify workflows to optimize patient experience and ensuring that patient is scheduled with the appropriate provider. Is an active partner in identifying and implementing improvement opportunities and in partnership with Dean’s Office, Patient Access Council, physicians, and departmental leadership.While upholding CU mission and plan, partners across the organization to align access initiatives with system growth initiatives and strategies.Seeks ways to control costs without compromising the quality of services delivered.Collaborates in the vision and participates in the implementation of all access-related marketing and communications in collaboration with marketing teams. Develops and manages marketing budget.Validates access performance results and messaging for the Patient Access Council and other Executive Teams; participates in and has CU SOM oversight in the development of presentation materials for the Patient Access Council, Executive Teams and other system stakeholders.Maintains knowledge of The Joint Commission and state/federal regulations, laws and guidelines impacting patient access. Guides and develops effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state and private health plans.Supports the Dean’s Office and other CU stakeholders to provide recommendations and standards around network sufficiency, telephony, point-of-service scheduling, digital and in-person access, access coordination management, patient registration, patient placement, clinic response times, prior authorizations, and external/internal referral management.Demonstrates leadership and commitment to Dean’s Office, Patient Access Council, physicians, department leadership and system colleagues by accepting accountability for outcomes, sharing timely information, building effective relationships and communicating clearly and directly.Demonstrates commitment and accountability for the human resource operations of the Access team. This includes development and oversight of job descriptions, departmental policies, procedures and protocols; the hiring, development, training, promotion, retention, and termination of employees; the annual performance management process; payroll management of Access department staff.
- Collaborates with the Dean’s Office, Patient Access Council, Department Financial & Division Administrators, Division Chiefs, and other CU Leadership for patient access initiatives impacting departmental financial management and accounting. Responsible and accountable for the analysis of Access fiscal matters. Oversight, management, and approval of budgets, equipment, supplies, building operations, and employee payroll of the Access department.
- Complex project management.Data collection, evaluation, management and analysis.Analyze and select appropriate data and analytics to present to multiple stakeholders in various audience settings. Create and deliver presentations to appropriate stakeholders.
- Required: Bachelor’s Degree in Business, Healthcare Administration, Nursing, or other Clinical specialties.Preferred: Master’s Degree in Business, Healthcare Administration, Nursing, or other Clinical specialties.
- Required: 10+ years of professionally and functionally relevant experience, including a minimum 7 years of demonstrated management experience, in addition to:Management of budgets, supplies, equipment.Strong organizational and communication skills.MS Office: Excel, Power Point, Word, Outlook.Electronic Medical Record (EMR).
- Extensive experience coordinating and implementing initiatives with, physician teams, and other stakeholders across large, complex healthcare systems.
- Knowledge of cross-channel customer service operations, customer experience expectations, and value drivers.
- Ability to analyze, interpret, and connect incongruent pieces of data to derive insights and generate ideas for improvement with patient access and service experiences.
- Skilled at infusing and inspiring innovation and continuous improvement across multiple entities.
- Understands current and emerging trends, technologies, disruptions, and best practices in patient access and cross-industry patient experience.
- Experience in in transforming organizations with a record of delivering excellent results in a complex organization with multiple stakeholders.
- Experience in working effectively with physicians and senior management to impact and influence decision making.
- Strong organizational, leadership, customer relations, and ability to prioritize, multi-task and delegate for effective communication with patients, physicians, public, staff and administration.
- Ability to effectively communicate at all levels, to include physicians, leadership, and staff within the various affiliate organizations (UCH, Children’s Colorado, CU Medicine, CU SOM).
- Ability to deal calmly and courteously with people, as well as work well under pressure in stressful situations.
- Ability to maintain confidentiality, in addition to negotiating, persuading, and establishing direction.
- Ability to plan, coordinate, and develop multiple projects.
- Skilled job requiring high level of adaptability and interpersonal skills.Ability to demonstrate leadership at all levels in establishing and achieving goals.Ability to negotiate and resolve conflict.Ability to foster and implement team-building strategies.Willingness to implement, embrace and manage change effectively.
- Within Department
- Cross-departmental
- Physicians
- APPs
- Students
- Management
- Faculty
- Patient Access Council
- Risk Management
- Quality Leadership
- Marketing
- Business Office
- Patients
- Families
- Vendors
- Insurance Companies
- Regulatory Agencies
- Visitors
- Other healthcare agencies
- Other committees
- N= Not at all
- R= Rarely: Less than once an hour
- O= Occasional: 1-4 times/hour or up to 1/3 of the shift
- F= Frequent: 5-12 times/hour or up to 2/3 of the shift
- C= Constant: More than 2/3 of the shift
- Position requires the ability to work in multiples spaces (on and off site)
Job Category: Health Care
Primary Location: Aurora
Schedule: Full-time
Posting Date: May 4, 2022
Unposting Date: Ongoing
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert