Lead Certified Medical Assistant (CMA) – Anschutz Health & Wellness Center, Aurora

University of Colorado | CU Anschutz Medical Campus

School of Medicine - Dean’s Office, Community Practice Division

Official Title: Health Care Tech III

Working Title: Lead Certified Medical Assistant (CMA) – Anschutz Health & Wellness Center, Aurora

Position #00796459 – Requisition #25887

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date.  Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Denver: https://www.ucdenver.edu/coronavirus

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

    Anschutz Campus – Exemptions are allowed for medical or religious reasons.Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.Consolidated/Central Services Administration – Will follow Anschutz policy on exemptions.
The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The School of Medicine - Dean’s Office, Community Practice Division has an opening for a full-time University Staff (unclassified) Lead Certified Medical Assistant (CMA) position.

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here.

Position Summary:

The Lead Certified Medical Assistant is responsible for acting as a leader and subject matter expert, providing patient care under the direction of a physician or another healthcare provider.  The Lead CMA works to facilitate clinic workflow, assist patients, provide seamless delivery of care for each patient, process improvement initiatives, and supply ordering.

Position Responsibilities & Essential Duties:

Essential Duties: 

  • Acts as a lead and subject matter expert for other Certified Medical Assistants, Front Desk Staff, Physicians, etc.
  • Trains other Certified Medical Assistants in the practice
  • Assists the Practice Supervisors and/or Practice Manager, with quality or process improvement initiatives to help streamline clinic operations
  • Provides advice and guidance to other MAs regarding office practices and operating procedures
  • Assists the Practice Supervisor and/or Practice Manager with workload management to ensure each Physician is effectively supported and able to operate at the top of their scope
  • Acts as a back-up scheduler if needed
  • Orders, receives, and stores supplies in supply room
  • Reviews incoming order forms for proper coding, quantities requested, and authorized approvals, inspects and verifies supplies received against invoicing and packing slip; initiates requests for vendor corrections
  • Accurately rooms patients, obtains & records vital signs, patient history, and reason for seeking care
  • Accurately processes and records telephone messages in patient medical record and according to policy
  • Assists in preparing prescription refills for providers and according to policy
  • Maintains patient confidentiality, written and verbal
  • Communicates effectively and in an attentive and manner with every patient encounter
  • Verifies patient’s understanding of the purpose of the visit
  • Accurately documents all care provided and procedures performed within the patient’s medical record
  • Accurately records patient charges for medications, supplies, equipment, labs and procedures
  • Provides patient care in a safe, comfortable, and private environment
  • Assists the providers with patient education that pertain to their ongoing care:
  • Normal laboratory and x-ray reports after provider review
  • Diet and exercise
  • Laboratory, radiology or procedural preparations
  • Prepares and/or coordinates referrals as directed by the provider
  • Ensures mistakes or inconsistencies in medical record are corrected in order to reduce/eliminate errors.
  • Alerts provider when medical record is incomplete
  • Ensures medical record compliance by self-documentation attestation
  • Collects, organizes, and catalogs data for quality reporting
  • Assists in tracking patient follow-up and compliance
  • Performs other duties as assigned, such as assisting with orienting/training new employees, transporting equipment or patients, stocking shelves, and/or ordering supplies
  • Performs appropriate basic and/or routine regular delegated medical functions as directed and within appropriate scope of practice as inferred by knowledge, skill level, and CU clinic guidelines
  • Additional Responsibilities:

    • Must be able to recognize and respond appropriately to urgent/emergent situations according to protocols
    • Maintains professional appearance and conduct at all times
    • Cleans exam rooms and other patient care areas between each patient
    • Maintains work areas, exam rooms, supplies, equipment, medications, immunizations
    • Adheres to employer work practices, policies and procedures, including office and state protocols
    • Establishes and maintains effective working relationships with physicians, providers, staff, and management
    • Effectively copes with faced-paced environment and typical job stressors
    • Documents work processes as required
    • Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned, such as completing patient visit records, maintaining departmental logs, answering telephones and taking messages, checking in patients, and scheduling patient appointments
    • Must be able to travel to alternate locations as assigned
    Personal Relationships:

      Must be able to establish and maintain effective working relationships with managers and colleaguesMust be able to maintain a high level of adaptability and excel with interpersonal skills
    Internal Contacts:

      Within DepartmentCross-departmentalPhysiciansAPPsStudentsManagementFacultyRisk ManagementSafety & Infection ControlMarketingBusiness Office
    External Contacts:

      PatientsFamiliesVendorsInsurance CompaniesRegulatory AgenciesMediaMiscellaneous business partners, utilities, etc.VisitorsOther healthcare agencies
    Physical Requirements & Working Conditions:

    The physical demands, work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • N= Not at all
    • R= Rarely:  Less than once an hour
    • O= Occasional:  1-4 times/hour or up to 1/3 of the shift
    • F= Frequent:  5-12 times/hour or up to 2/3 of the shift
    • C= Constant:  More than 2/3 of the shift







    Push or pull with hands/arms




    Lift hands above head


    Walk on uneven &/or slippery surfaces


    Climb or balance




    Stoop, kneel, crouch, crawl, bend


    Use of hands


    Climb stairs


    Forceful grip w/ hands




    Reach w/ arms




    Lifting up to 10 lbs


    Work in outdoor weather conditions


    Lifting up to 25 lbs


    Awkward postures


    Lifting up to 50 lbs


    Close vision (20” or less)




    Distance vision (20’+)


    Interpersonal skills


    Peripheral vision


    Ability to adjust focus


    Depth perception


    Work in a loud environment




    • Position requires the ability to work in multiples spaces (on and off site)
    This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

    Minimum Qualifications:

      Completion of accredited CMA program and pass the National Medical Assistant Certification Exam (i.e. AAMA or NCCT) 2 years CMA experience in medical office settingCurrent CMA certification (i.e. AAMA, NCCT) Current Basic Life Support (BLS) for Healthcare Providers issued by American Heart Association or American Red Cross healthcare provider level CPR certification
    Combination of related education and experience may be considered.

    Applicants must meet minimum qualifications at the time of hire.

    PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

    Preferred Qualifications:

      Associates DegreeMedical office experience in area of specialtyEPIC and Kronos experienceBilingual, Spanish-speakingComputer Skills:MS Office:  Outlook, Power Point, WordBasic keyboarding skills            
    Knowledge, Skills, and Abilities:

    • Strong organizational and interpersonal skills
    • Strong medical terminology knowledge and skills
    • Strong knowledge or CPT & ICD-10 procedures
    • Strong knowledge of value-based care and risk-based coding procedures in Primary Care
    • Strong knowledge of medication and injection procedures
    • Ability to safely administer a variety of treatments and medications as directed
    • Ability to use various types of equipment for examination and treatment procedures
    • Ability to accurately take and record vital signs
    • Ability to accurately reconcile patient medications
    • Ability to maintain quality control standards
    • Ability to identify problems and recommend solutions
    • Ability to adhere to all policies and procedures, including but not limited to standards for safety, attendance, punctuality and personal appearance
    • Ability to effectively communicate at all levels, to include physicians, leadership, and staff
    • Ability to work within large, complex healthcare systems
    • Ability to maintain confidentiality and communicate in person, by phone or in writing
    • Ability to recognize/interpret the physical exam process and record exam details
    • Ability to attest to computer proficiency and learn new computer applications
    • Ability to keyboard/type, write legibly, and accurately record information
    • Ability to analyze and interpret data
    • Ability to organize workflow with particular focus on tracking patient care and improving patient flow
    • Ability to deal calmly and courteously with people and in stressful situations
    • Ability to follow oral and written instructions and established procedures
    • Ability to multitask efficiently and effectively
    • Ability to perform basic filing, office procedures and word processing
    Salary and Benefits:

    The hiring range (or budgeted range) for this position begins at $22 per hour ($45,760 per year).

    The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

    The above salary range represents the University’s good faith and reasonable estimate of the rate at the time of posting.

    This position is eligible for overtime compensation.

    Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

    Benefits: https://www.cu.edu/employee-services/benefits

    Total Compensation Calculator: http://www.cu.edu/node/153125

    Diversity and Equity:

    The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected].

    The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

    The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

    Job Category: Health Care
    Primary Location: Aurora
    Schedule: Full-time
    Posting Date: May 5, 2022
    Unposting Date: Ongoing

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