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Network Support Engineer I

Georgia Institute of Technology
Atlanta, Georgia

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Job Title: Network Support Engineer I
Location: Atlanta, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 243052
Job Summary

Under direct supervision of the Network Support Management staff, serve on a technical team involved in the installation, configuration and maintenance of networked information systems. This position will interact on a consistent basis with: Network Services Management and staff, fellow team members. This position typically will advise and counsel: NA. This position will supervise: NA.


Job Duty 1 -
Participate in the configuration, installation and support of network infrastructures and software implementation following standard practices and procedures.

Job Duty 2 -
Test and evaluate network systems.

Job Duty 3 -
Contribute to the development of project and/or system related documentation.

Job Duty 4 -
Provide feedback to team leadership.

Job Duty 5 -
Analyze basic network related problems and recommend solutions.

Job Duty 6 -
Perform other duties as assigned

Required Qualifications

Educational Requirements
Bachelor's Degree in Computer Science, Information Technology or related field or equivalent combination of education and experience

Other Required Qualifications
Overnight travel requupported for project delivery; flexibility in on-site daily service delivery hours or (due to client shift schedules, project requupportements).

Required Experience
Up to two years of job related experience

Preferred Qualifications

Preferred Educational Qualifications
Advanced Degree

Preferred Qualifications CCENT, CCNA, Network+, CWNA certification or equivalent experience

Cisco Nexus and Catalyst, Junos, Arista configuration and installation experience

Cisco Prime, DNA Center, Mist, Arista Cloudvision management application experience

Campus networking experience: 1 year¿+

Experience troubleshooting basic network issues: 1 year+

Experience upgrading network equipment; 1 year+

Customer service experience: 1 year+

Experience troubleshooting and correcting common problems associated with IP addressing and host configurations

Scripting and automation

Switch configuration and installation

Cable testing with Ethernet and fiber optic cable

Wired and wireless network monitoring

Working knowledge of modern operating systems (Windows, Mac OS, Linux)

Knowledge, Skills, & Abilities

This job requires basic level design and maintenance skills in network architecture including applicable systems and network software and hardware work experience.

Equal Employment Opportunity Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Background Check Successful candidate must be able to pass a background check. Please visit

Other Information

Job Grade: I3

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