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Technology Support Technician

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Job Details

Position Title::

Technology Support Technician

Position Number::


Full-time or Part-time::

Full Time



Posting Number::




Job Category::


Hiring Range::

$47,771.00 - $47,771.00

Minimum salary::


Maximum salary::


Overall Position Competency::


Description of primary duties and responsibilities::

Primary Purpose of the Organizational Unit

The mission of Information Technology & Telecommunication Services is to explore, implement, and support the use of technology to achieve the University’s academic and administrative objectives as stated in the University strategic plan.

Description of Work Continued::

Primary Purpose of the PositionThis position provides general Tier 1 phone support to the campus community in desktop computing, printing, classroom technologies, multimedia and audiovisual devices, software usage, network connectivity, distance learning technologies, and mobile devices. This position will require a general knowledge of campus operations with an emphasis on information technology procedures. The person assigned to this position, is customer facing and therefore requires a customer centric attitude and must always exhibit a high level of customer service. An attention to detail, ability to see problems through to completion, accurate and thorough documentation of issues, and troubleshooting general IT related problems are essential components of this position. The ability to resolve problems on first contact is desired.

Minimum Education and Experience Requirements::

Graduation from high school and one year of experience in the field of technology related to the position’s role. Coursework in computer or information technology may be substituted year for year for the required experience.

Knowledge skills and abilities::

Project Management – Journey: Manages technical projects involving own work and under minimal supervision. May serve as a project team member and make recommendations for routine problem solutions.Technical Knowledge – Journey: Working knowledge as demonstrated by an understanding and use of the general principles, theories, and practices pertinent to area of responsibility. Ability to apply a broad working knowledge in a specialty area within a work unit.Technical Solution Development – Journey: Documents solutions that solve routine client problems and clearly presents these solutions or resolves problems. Resolves routine problems within work area. Identifies and understands reoccurring problems and recommends solutions.Technical Support – Journey: Independently resolves routine and some non-routine problems through standard troubleshooting procedures. Able to perform routine diagnostics and/ or configurations on assigned software and/or hardware according to standard operating procedures. Demonstrates ability to document solutions that solve client problems and to clearlypresent these solutions.Consultancy Skills – Journey: Consults with clients and higher-level analysts to resolve technical problems

Preferred Qualifications::

Experience using Remedy Force Ticketing System

Closing Date::


Open Until Filled::


Other Information:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement::

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

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Working at Fayetteville State University

Fayetteville State University (FSU) is a member of the prestigious University of North Carolina System. Situated in southeastern North Carolina, FSU prides itself in being in one of the most diverse cities in the country and neighbor to one of the nation’s largest military installations – Fort Bragg.

FSU has a rich history that serves as genesis for its current status as a leading institution of higher learning. A year after the Civil War ended, the Phillips School provided primary education to Fayetteville’s black citizens, and the Sumner School provided intermediate education for this population. The two schools were consolidated in 1869 and dedicated in April of that year as the Howard School, in honor of the Freedman’s Bureau chief General O.O. Howard. Seven prominent African-American men pooled $136 to purchase two lots for the first building that housed the Howard School. Robert Harris was named the first principal of the Howard School.

In 1877, the Howard School became not just the first public normal school for African Americans in North Carolina but also the first state-sponsored institution for the education of African-American teachers in the South. It was renamed the State Colored Normal School in Fayetteville that year, Fayetteville State Teachers College in 1939, Fayetteville State College in 1963, and Fayetteville State University in 1969.

While FSU’s roots are as a teacher education institution, it now offers nearly 70 degrees at the baccalaureate, masters and doctoral levels. Many of the programs are accredited by the top agencies. The university’s School of Business and Economics is endorsed by the Association to Advance Collegiate Schools of Business (AACSB). AACSB is one of the most prestigious and rigorous accrediting bodies for business programs in higher education. Currently, less than one-third of U.S. business programs and only 15% of the world's business programs have earned AACSB accreditation. Receipt of this distinguished accreditation provides evidence that FSU’s School of Business and Economics has established itself as a leader among business schools. Additionally, the Master of Business Administration program has been cited by U.S. News and World Report and The Princeton Review as one of the best graduate business school programs in the country. The Department of Criminal Justice is accredited by the Academy of Criminal Justice Sciences (ACJS). FSU’s criminal justice program is the only such program in North Carolina to hold ACJS certification.

FSU is rapidly becoming a center for research and technology. In spring 2010, the university, in conjunction with the University of North Carolina at Pembroke, cut the ribbon on the Southeastern North Carolina Regional Microanalytical and Imaging Center. The center is home to the electron microprobe, an advanced imaging tool that magnifies objects up to 300,000 times.

FSU is a partner in the community. The institution has formulated a strong relationship with the local municipality and with civic and social organizations in the area. The institution enjoys its partnership with its military neighbors. In the coming years, as a result of Base Realignment
and Closure (BRAC), Fort Bragg will be home to more than 50,000 soldiers and some of the nation’s top military brass. To address their educational needs, FSU has implemented a degree in intelligence studies with plans to offer more academic programs with the military in mind.

Students who come to FSU know they will be learning in a nurturing environment from some of the top scholars in their respective fields. As they matriculate, they know their degrees will prepare them to be 21st century global scholars, change agents, and contributing members of society.

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