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IT System Administrator II

Fayetteville State University
Fayetteville, NC
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Job Details

Position Title::

IT System Administrator II

Position Number::


Full-time or Part-time::

Full Time



Posting Number::



EHRA (Non-Faculty)

Job Category::


Hiring Range::

Commensurate with Education and Experience

Minimum salary::

Commensurate with Education and Experience

Maximum salary::

Commensurate with Education and Experience

Overall Position Competency::

Flat Rate

Description of primary duties and responsibilities::

Primary Purpose of the Position:
The mission of Information Technology and Telecommunication Services is to
explore, implement, maintain, and support the uses of technology to achieve the
University’s academic and administrative objectives effectively and efficiently as
stated in University’s strategic plan.

Primary Purpose of the Position:
The primary purpose of this position is to provide technical, educational, and
developmental support to users of computers and related IT equipment and
implements and administers Public Safety IT policies related to technology maintenance and support services within the Fayetteville State University (FSU)
Police and Public Safety department. This position will develop, maintain, and support the information technology systems that support the business and security functions of the FSU Police and Public Safety department. This is specialized work involving complex systems and
applications, many of which have high information security and uptime standards.

Duties and Responsibilities:

Determines appropriate hardware equipment to meet Public Safety project needs. Advises on the purchase of all software packages to meet public safety software needs. Responsible for effective day-to-day operations of all PCs, Servers and Network equipment assigned to Public Safety. Oversees and support various Audio-Visual software and hardware programs and services. Oversees and support various radio communications equipment software and hardware services. This position will be primarily responsible for supporting the following software applications: Maekit, Alertus, Southern Software QuarterMaster/NC RMS, REVCORD, RevGuard, RevRemote, Rave and campus surveillance cameras and other Police & Public Safety management and surveillance software. Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned. Creates and maintains an effective inventory system for hardware, software application and licenses. Schedules and maintains the delivery of hardware and software to the appropriate Public Safety subunits. Arranges for necessary service when equipment experiences technical difficulty. Reviews and authorizes payment for network equipment and/or software. Review of work request requested through the Help Desk and reporting on the outstanding work requests. Coordinates and serves project management functions for updating and upgrading technology initiatives within Public Safety areas.

Description of Work Continued::

Duties and Responsibilities Continued:

Acts as liaison between end-users and Computer and Software Technicians in resolving hardware or software problems. Coordinates the installation and maintenance of all hardware equipment and software package upgrades on personal computers, phones, cameras, radios, and radio tower equipment. This position serves as an integration and automation subject matter expert for on-prem and cloud deployments of FSU Police & Public Safety’s software solutions, services, and data reporting. Works to ensure accurate and timely delivery of data for critical reporting needs.Leads, trains, and advises the Police & Public Safety staff on the proper use of critical applications and provides related expert technical assistance. Collaborates and liaises with other units and serves as a technical resource. Utilizes tools to implement and maintain system automation, integrations, monitoring, and reporting. Assists in the research of new application system developments. Stays current on new equipment, software, and radio-related technical developments. Assists in the development and maintenance of the Public Safety information services budget. Provides periodic updates to senior Public Safety

Campus Systems Administration Support :
Provides technical implementations, daily support and monitoring of the campus infrastructure, incident response and resolution. Installing and configuring updates to virtual infrastructure; installing and configuring various operating systems and applications. Applying patches on a schedule to various servers and appliances. Monitor systems health and troubleshooting issues that arise. Creating schedules for scanning and patching; apply remediation’s when needed.
Development of thorough testing plans for a variety of testing purposes including application testing for patch sets, software patch sets, service packs and unit/integration testing, application upgrades , implementation of new functionality OS patches and/or products being considered for purchase. Document inventory assets, and maintain proper attribute settings within virtual infrastructure on objects for query purposes Responsible for installing and configuring various security and compliance tools. Run vulnerability scans and report to application or server owner.Utilize IT security standards to remove and decommission old systems equipment for surplus.Other duties as assigned

Minimum Education and Experience Requirements::

“Graduation from a four-year college or university in a technical field. Minimum of 3 years’ experience in the field of work related to the position or subsequent years of experience in the IT realm may be substituted on a year-for-year basis.

  • Minimum 3 years’ experience with Linux and Windows operating systems.
  • Minimum 2 years’ experience with VMWare or similar virtualization software.
  • Minimum 2 years of System Administration experience
  • Knowledge of networks and firewalls
  • Solid problem-solving and troubleshooting skills.
  • Experience in project management
  • Ability to prioritize work activities and complete tasks on time.
  • Solid problem-solving and troubleshooting skills.
  • Experience with file storage infrastructure”

Closing Date::


Open Until Filled::


Additional Information for Applicants:

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

EEO Statement::

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Quick Link:


Working at Fayetteville State University

Fayetteville State University (FSU) is a member of the prestigious University of North Carolina System. Situated in southeastern North Carolina, FSU prides itself in being in one of the most diverse cities in the country and neighbor to one of the nation’s largest military installations – Fort Bragg.

FSU has a rich history that serves as genesis for its current status as a leading institution of higher learning. A year after the Civil War ended, the Phillips School provided primary education to Fayetteville’s black citizens, and the Sumner School provided intermediate education for this population. The two schools were consolidated in 1869 and dedicated in April of that year as the Howard School, in honor of the Freedman’s Bureau chief General O.O. Howard. Seven prominent African-American men pooled $136 to purchase two lots for the first building that housed the Howard School. Robert Harris was named the first principal of the Howard School.

In 1877, the Howard School became not just the first public normal school for African Americans in North Carolina but also the first state-sponsored institution for the education of African-American teachers in the South. It was renamed the State Colored Normal School in Fayetteville that year, Fayetteville State Teachers College in 1939, Fayetteville State College in 1963, and Fayetteville State University in 1969.

While FSU’s roots are as a teacher education institution, it now offers nearly 70 degrees at the baccalaureate, masters and doctoral levels. Many of the programs are accredited by the top agencies. The university’s School of Business and Economics is endorsed by the Association to Advance Collegiate Schools of Business (AACSB). AACSB is one of the most prestigious and rigorous accrediting bodies for business programs in higher education. Currently, less than one-third of U.S. business programs and only 15% of the world's business programs have earned AACSB accreditation. Receipt of this distinguished accreditation provides evidence that FSU’s School of Business and Economics has established itself as a leader among business schools. Additionally, the Master of Business Administration program has been cited by U.S. News and World Report and The Princeton Review as one of the best graduate business school programs in the country. The Department of Criminal Justice is accredited by the Academy of Criminal Justice Sciences (ACJS). FSU’s criminal justice program is the only such program in North Carolina to hold ACJS certification.

FSU is rapidly becoming a center for research and technology. In spring 2010, the university, in conjunction with the University of North Carolina at Pembroke, cut the ribbon on the Southeastern North Carolina Regional Microanalytical and Imaging Center. The center is home to the electron microprobe, an advanced imaging tool that magnifies objects up to 300,000 times.

FSU is a partner in the community. The institution has formulated a strong relationship with the local municipality and with civic and social organizations in the area. The institution enjoys its partnership with its military neighbors. In the coming years, as a result of Base Realignment
and Closure (BRAC), Fort Bragg will be home to more than 50,000 soldiers and some of the nation’s top military brass. To address their educational needs, FSU has implemented a degree in intelligence studies with plans to offer more academic programs with the military in mind.

Students who come to FSU know they will be learning in a nurturing environment from some of the top scholars in their respective fields. As they matriculate, they know their degrees will prepare them to be 21st century global scholars, change agents, and contributing members of society.

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