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IT Network Administrator II (Network Technician)

Fayetteville State University
Fayetteville, NC

Job Details

Position Title::

IT Network Administrator II (Network Technician)

Position Number::


Full-Time Or Part-Time::

Full Time



Posting Number::



EHRA (Non-Faculty)

Job Category::


Hiring Range::

Commensurate with Education and Experience

Overall Position Competency::

Flat Rate

Description of primary duties and responsibilities::

Primary Purpose of the Organizational Unit:

The mission of Information Technology and Telecommunication Services is to explore, implement, maintain, and support the uses of technology to achieve the University’s academic and administrative objectives effectively and efficiently as stated in University’s strategic plan.

Description of Work Continued::

Primary Purpose of the Position:

The IT Network Administrator II (ResNet Tech-2) position will provide the day-to-day maintenance and support to our Fayetteville State University’s residential students, Student Affairs residential staff, and the residential network infrastructure. ResNet is the Internet Service Provider (ISP) within the Residence Halls at Fayetteville State University. In addition to providing technical support for students and residential staff, the IT Network Administrator II (ResNet Tech-2) I responsible for the implementation, maintenance, configuration, troubleshooting and support of the campus network and all components. This includes, VPN, wireless, and general support of the routing/switching infrastructure. This position will also include support of the wired infrastructure of the Campus network, including patching and network cabling.

Duties and Responsibilities

Network Infrastructure Support – 50%

  • Configures, tests, and deploys physical and virtual network equipment at our on-premise datacenters and in Azure.
  • Resolves hardware and connectivity problems as they arise, escalating issues within the team when appropriate.
  • Performs on-site engineering for escalated issues and installation/support of network equipment.
  • Interacts with ISPs to resolve issues and install new circuits.
  • May manage small initiatives and assist with planning of larger projects.
  • Coordinates with other teams to execute and support change/maintenance windows for infrastructure systems.
  • Participates in the change management process: creating, reviewing, implementing, and validating changes.
  • Monitors and manages network infrastructure to ensure security, availability, recoverability, performance, and supportability.
  • Performs routine software upgrades on network infrastructure to patch vulnerabilities.
  • Opens support tickets with vendors when needed to resolve hardware/software issues.
  • Responds to alerts overnight/weekends as part of on-call rotation.

Cabling Support – 50%

  • Install cable pathway systems, firestop systems, and various cables.
  • Install and terminate cabling per project scope and engineered drawings.
  • Install, terminate, test, label, and document all types of horizontal, & backbone cables to BICSI standards.
  • Dress and route cable into telecommunications closets, modular furniture, and other work area outlets.
  • Build out telecommunication and equipment rooms.
  • Firestop various types of cable penetrations.
  • Test, troubleshoot, and document test results for cabling.
  • Successfully terminate various types of copper connectors.
  • Maintain all documents related to cabling infrastructure and provide daily progress reports.
  • Mount equipment while adhering to best practices, industry standards, and manufacturer requirements.
  • Communicate with Lead Network Technician and Project Manager regarding work quality, performance, and materials.
  • Conduct job site surveys including visual inspections and problem identification.
  • Successfully interpret drawings, plans and specifications to properly install telecommunications equipment.
  • Interpret the job plan and scope of work as well as perform retrofits and upgrades for existing infrastructure.

Minimum Education And Experience Requirements::

Bachelor’s degree in computer science, information technology and/or networking/telecommunications related discipline OR 2-4 years of relevant experience in installing, maintaining and/or upgrading local area and/or wide area network hardware, copper/fiber/coax cable installation, telecommunications systems and software may substitute for the degree requirement on a year-for-year basis.

Knowledge, Skills And Abilities::


  • Experience managing, troubleshooting and creating VLANs, ACLs, and QoS settings in a LAN/WAN environment.
  • Ability to troubleshoot and configure routers, switches, and experience with troubleshooting tools like network analyzers and Wireshark.
  • Experience managing, troubleshooting and creating VLANs, ACLs, and QoS settings in a LAN/WAN environment.
  • Must be able to perform a variety of tasks.
  • Good understanding of TCP/IP and Web technologies.
  • Excellent troubleshooting skills.
  • Strong knowledge of fiber optic theory which includes fiber loss, connector types, and the different types of fibers.
  • Full knowledge of operating fiber optic splicing equipment.
  • Demonstrated ability to read and interpret blueprints and building plans, document daily records and reports, and hours worked.
  • Demonstrated ability to use and care for fiber optic test equipment, ruby light, power meter, and OTDR and document test results accurately.
  • Ability to climb and work at elevations (e. g. , from ladders, poles, lift trucks) exceeding 18 feet.
  • Ability to work in confined spaces (e. g. , attics, crawl spaces, utility holes).
  • Minimum 2+ years’ experience installing, servicing, and maintaining low voltage cable infrastructure systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems.
  • Ability to work in confined spaces (e. g. , attics, crawl spaces, utility holes).
  • Minimum 2+ years’ experience installing, servicing, and maintaining low voltage cable infrastructure systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems.
  • Proven ability to install, terminate & test low voltage cables & fiber optical cables to include twisted pair cable, coax, power limited tray cable, stranded & solid conductor low voltage cable, single mode & multi-mode fiber optical cables.
  • Industry and manufacturer specific experience and/or certifications preferred (examples: BICSI, Panduit, Commscope, Siemens, Corning, Leviton, Ortronics, AV, Fiber Optic, Paging, etc).
  • Working knowledge of industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code.

Preferred Qualifications::

Experience with ticketing systems and incident resolution in particular Remedy, IPAM Management or other related tools or knowledge.

Experience in troubleshooting complex network faults utilizing Cisco switches and routers, and ExtremeIQ and Extreme Networks Access Points.

Experience in utilizing the following tools: Cisco DNA, Cisco ISE, Remedy, in support of an enterprise class network.

Hands-on experience with Cisco LAN Hardware, including but not limited to 2960X, 4500X, 9200, 9300, 9500 platforms.

Experience utilizing tools such as Fluke or other wireless tools to determine coverage gaps and track down rogue devices.

Open Until Filled::


Additional Information for Applicants:

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

EEO Statement::

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Quick Link::


Working at Fayetteville State University

Fayetteville State University (FSU) is a member of the prestigious University of North Carolina System. Situated in southeastern North Carolina, FSU prides itself in being in one of the most diverse cities in the country and neighbor to one of the nation’s largest military installations – Fort Bragg.

FSU has a rich history that serves as genesis for its current status as a leading institution of higher learning. A year after the Civil War ended, the Phillips School provided primary education to Fayetteville’s black citizens, and the Sumner School provided intermediate education for this population. The two schools were consolidated in 1869 and dedicated in April of that year as the Howard School, in honor of the Freedman’s Bureau chief General O.O. Howard. Seven prominent African-American men pooled $136 to purchase two lots for the first building that housed the Howard School. Robert Harris was named the first principal of the Howard School.

In 1877, the Howard School became not just the first public normal school for African Americans in North Carolina but also the first state-sponsored institution for the education of African-American teachers in the South. It was renamed the State Colored Normal School in Fayetteville that year, Fayetteville State Teachers College in 1939, Fayetteville State College in 1963, and Fayetteville State University in 1969.

While FSU’s roots are as a teacher education institution, it now offers nearly 70 degrees at the baccalaureate, masters and doctoral levels. Many of the programs are accredited by the top agencies. The university’s School of Business and Economics is endorsed by the Association to Advance Collegiate Schools of Business (AACSB). AACSB is one of the most prestigious and rigorous accrediting bodies for business programs in higher education. Currently, less than one-third of U.S. business programs and only 15% of the world's business programs have earned AACSB accreditation. Receipt of this distinguished accreditation provides evidence that FSU’s School of Business and Economics has established itself as a leader among business schools. Additionally, the Master of Business Administration program has been cited by U.S. News and World Report and The Princeton Review as one of the best graduate business school programs in the country. The Department of Criminal Justice is accredited by the Academy of Criminal Justice Sciences (ACJS). FSU’s criminal justice program is the only such program in North Carolina to hold ACJS certification.

FSU is rapidly becoming a center for research and technology. In spring 2010, the university, in conjunction with the University of North Carolina at Pembroke, cut the ribbon on the Southeastern North Carolina Regional Microanalytical and Imaging Center. The center is home to the electron microprobe, an advanced imaging tool that magnifies objects up to 300,000 times.

FSU is a partner in the community. The institution has formulated a strong relationship with the local municipality and with civic and social organizations in the area. The institution enjoys its partnership with its military neighbors. In the coming years, as a result of Base Realignment
and Closure (BRAC), Fort Bragg will be home to more than 50,000 soldiers and some of the nation’s top military brass. To address their educational needs, FSU has implemented a degree in intelligence studies with plans to offer more academic programs with the military in mind.

Students who come to FSU know they will be learning in a nurturing environment from some of the top scholars in their respective fields. As they matriculate, they know their degrees will prepare them to be 21st century global scholars, change agents, and contributing members of society.

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