Duke University

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Administrative Jobs
Academic Affairs, Research Staff & Technicians
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Occupational Summary

Responsible for managing and coordinating technical activities, tests and operational support for multiple cost centers and/or >30 FTE’s and/or broad spectrum of testing.

Work Performed

Manage the operational policies and procedures of a clinical laboratory department unit; coordinate with medical staff on issues, which impact laboratory services. Provide direction and support to the unit supervisors in the development and monitoring of laboratory programs to include laboratory quality control procedures, installation and maintenance of laboratory equipment and compliance with federal regulations; develop and monitor recruitment, selection, personnel orientation and development and performance appraisal programs and processes. In concurrence with Senior Management, formulate short and long-range goals for the clinical laboratory unit, set priorities, assign responsibilities and establish timetables; project future needs and formulate strategies consistent with projections. Determine fiscal requirements and prepare an annual budget for the unit; monitor, verify and reconcile expenditure of budget funds on a periodic basis. Prepare capital budget requests as needed. Prepare activity reports reflecting volume of work, procedures utilized and output results; and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. Plan and conduct meetings with other staff to ensure compliance with established practices, to implement new policies and to keep employees abreast of current changes and standards; represent the unit in interactions with other units and members of the healthcare team. Responsible for recommending and executing various personnel actions including, but not limited to, hiring, performance appraisal, promotions and disciplinary actions. Monitor attendance and automated time reports. Communicate in a professional and courteous manner with patients, family, and other medical personnel, as necessary. Perform other related duties incidental to the work described herein or as directed by Senior Management.

Knowledge, Skills and Abilities

* Thorough working knowledge of clinical laboratory environment.

Level Characteristics

Responsibility for day-to-day supervision and/or oversight of the laboratory operation and personnel performing testing and reporting test results. Formulate goals and/or recommend policy, assign objectives, and establish standards of practice. Provide direct supervision of all high complexity testing and maintain contact with laboratory at all times either with onsite presence or via pager. Monitor testing to ensure that acceptable levels of analytic performance are maintained. Check personnel to assure competence prior to test reporting. All aspects of Proficiency testing are properly followed, reviewed and remedial action is taken and documented following failures. Quality assurance and Quality Control programs are established, maintained and are effective in identifying problems. Procedure manuals are available and have been reviewed annually by director, manager, supervisor or analytical specialist. Responsibilities delegated from the director or technical supervisor include: Assure remedial action is taken and documented whenever tests systems deviate from established performance specifications; Review and document proficiency testing and follow up on outliers; Ensure that patient testing results are not reported until corrective action has been taken and the test system is functioning properly; Participate in the annual evaluation, competency testing and documentation for all testing personnel; Receive, review and prepare technical reports reflecting volume of work, procedures utilized and test results; coordinate the preparation of reports and analyses setting forth progress, adverse trends and appropriate corrective action; Assist in the annual validation of the Electronic Laboratory Manual.

Minimum Qualifications


Bachelor's degree in Medical Technology or related field; advanced training desirable.


Seven years of laboratory experience, some of which must be of a supervisory nature. Alternatively, an equivalent combination of relevant education and/or experience.

Degrees, Licensures, Certifications

Certification by a nationally recognized agency/board is required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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