Sterile Processing Quality Manager - DUH - Sterile Processing

Duke University

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Duke University Hospital

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Occ Summary

Responsible for providing daily oversight of the operations for assigned agencies. Sterile Processing units. In collaboration with the SPD Leadership, develops and activates annual departmental strategic and operational plans.Actively leads performance improvement, quality, and patient safety initiates associated with high level disinfection, sterilization, and instrumentation transport to ensure risk of environmental cross- contamination is minimized and health of staff is safeguarded. Serves as an expert on sterilization processes and systems. Assures compliance with policies and procedures and all regulatory and accrediting

Work Performed

Supervises Sterile Processing staff ensuring maximum productivity and issues effectiveness to include staffing and evaluating work performance. Implements, monitors, and improves the department workflow to optimize safe patient outcomes. Monitors activities on a 24 hour/7 day week basis to ensure adequate work flow and to allow for rapid adjustments as indicated. Ensures staff is oriented, trained, and appropriately credentialed to meet competencies established within the department and hospital mandatory requirements. Supervises all decontamination and sterilization processing producing results in conformance with departmental goals and objectives and regulatory compliance. Ensures timeliness of instrumentation turnover, coordinates with OR with regard to instrument replacement, functionality and setcompleteness. Ensures all SPD patient care equipment and distribution equipment is properly maintained; ensures that all department processing equipment is operating as required. Monitors and ensures daily operational compliance with the standards governing sterile processing activities. Identifies emerging trends in sterile processing to achieve better outcomes. Works with SPD Educator to coordinate and monitor staff training program. Ensures all staff is knowledgeable as to applicable standards, procedures and safety requirements. Keeps current with trends and advances in methods of sterile processing by attending training sessions or professional forums and/or reading health care literature. Participates in development and/or revision of department operating policies and procedures; responsible for keeping departmental policies current to satisfy hospital and regulatory agency requirements. Coordinates preparation of budgetary recommendations of assigned units, monitors, verifies and reconciles expenditures of budgeted funds. Hires, coaches, trains, and implements corrective action as necessary. Provides development and mentoring opportunities for staff. Develops relationships with physicians, nurses, and other department customers to enable conversations around service, safety and financial.

Knowledge, Skills and Abilities

Knowledge of AAMI standards, Association of Professional Infection practices. Control (APIC), and Association of Operating Room Nurses (AORN). Ability to problem solve department issues and maintains clinical. Ability to communicate verbally and in writing. Able to maintain confidentiality of sensitive information. Competent in leadership for designated scope of responsibility. Ability to remain calm under stressful situations.

Level Characteristics


Minimum Qualifications


Associate's degree in a related healthcare field required. Bachelor's degree in related healthcare field preferred.


Five years' experience in a sterile processing or similar setting, including at least 2 years in a supervisory capacity.

Degrees, Licensures, Certifications

Current certification as a Sterile Processing Technician through an preferred accredited organization (CRCST- Certified Registered Central Service Tech, IAHCSMM, or Certified Sterile Processing and Distribution Technician CBSPD) required. Certification as CHL - IAHCSMM; Certification in Health Care Leadership

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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