PATIENT SERVICE ASSOCIATE - HARRIS AND SMITH PATTERSON PLACE

Employer
Duke University
Location
HARRIS AND SMITH PATTERSON PLACE

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Occ Summary

Coordinate and participate in a variety of du ties associated withdaily clinic preparation process, patient identifica tion, patient checkin/out, charge posting, cash management and patient a ppointmentscheduling. Position also involves customer service, messagedi stribution, ancillary scheduling and preparation and referralsmanagement .


Work Performed

Prepare for clinic visits by review ingnext day patients andcompletingnext day preparation activities. Ente rpre-visit orders andprepare new patient charts. Pick up X-rays, office charts, medicalrecords, reports, petty cash and collections bag. File hi story sheets,ancillary reports and all other required patient record doc umentation.Return medical records. Attach HIPPA/Medicare documents to th eencounter forms.Check-in patient upon arrival in the practice. Identif ycorrect patientinformation in Maestro Care. Verify patient demographicd ata. EditMaestro Care as needed. Accurately identify the appropriate acc ountfor patient visit. Present and educate patients on required forms an dobtain signature as required by policy and procedure. Completes allMaes tro Care check-in files and manage all appropriate alerts. Collectand po st co-payments and balances on accounts due. Imprint all patientspecific chart documents and requisition/transmittal documents. Copy,file anddi stribute insurance cards as indicated by procedure.Coordinate all labs/p rocedures as requested. Maintain private physicianoffice charts.Prepareencounter forms. Investigate and account for missing encounterforms. Audi t encounter forms for completeness and accuracy beforebatching. Batches encounter forms or charge posting in Maestro Care.Schedule tests and pro cedures. Complete and distributeancillary service requisitions.Explainbi lling to patientsaccording to PRMO credit and collection policies. Deter mine the amountof cash to be collected based on insurance plan.Check-out patients. Make return appointments by scheduling patients into thecorrect appointment type, entering the primary care physician orreferring phys ician and scheduling tests and procedures.Answer telephone, take anddeli ver messages to physicians, nurses andothers. Report obtained medicalin formation from patients and referringphysicians accurately, completely a nd timely. Disseminate messagesaccording to practice communication stand ards


Knowledge, Skills and Abilities

Strong verbal a nd written communication. Basic PC and data entryskills. Knowledge of medical terminology and telephone etiquette.Demonstrated ability to organi ze and prioritize work, provide oral andwritten instructions, interact t actfully with customers and establishand maintain effective relationship s with others. Must be able to applyspecific departmental policies rules and regulations relating toverifying patient information, collecting pa yments and maintainingrecords and forms.


Level Characteristi cs

N/A


Minimum Qualifications


Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education


Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or


Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Organization

Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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