Certified Medical Assistant - Duke Urgent Care - Green Level - Cary, NC

Duke University

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021. Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission. Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patient’s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.

Duke Nursing Highlights:

  • Duke University Health System is designated as a Magnet organization
  • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance!

Certified Medical Assistant- Duke Urgent Care
<h 3>Occ Summary

The Medical Assistant, Certified functions as an in tegral member of theinterdisciplinary healthcare team in providing direc t patient care. TheMedical Assistant,Certified performsroutine adminis trative and patientcare supportive duties in a Health System medical pra ctice that assistmedical and/or nursing staff in the examination and tre atment ofpatients and ensure the clinic/office runs smoothly.

Work Performed

Clinical responsibilities:The CMA takes medical histories and records vital signs, explainstreatment procedures to patie nts, and prepares patients for examinationsand procedures.Patient care s upport responsibilities may include assisting the medicaland nursing sta ff during examination and procedures, collecting andpreparing laboratory specimens, performing basic laboratory test in theclinic/office, taking electrocardiograms, removing sutures/ staples,changing sterile and non- sterile dressings, promoting patient/familyunderstanding of the educatio nal content and his/her involvement in theplan of care, and documenting in the patient record.Other clinical support responsibilities include di sposing ofcontaminated supplies, instrument processing, high level disin fectionand sterilization of medical instruments, telephoning prescriptio ns to apharmacy, preparing and administering medications as directed by aphysician, and authorizing drug refills as directed. Performs otherclin ical functions as delegated and supervised by the physician.Administrati ve responsibilities:The CMA greets patients, answers telephones, schedul es appointments toinclude arrive appointments in MaestroCare, checkout p atients, andreferral scheduling; arranges for hospital admissions and la boratoryservices, updates and files patient medical records, fills out i nsuranceforms, handles billing, bookkeeping to include receiving copays andcollections on account balances; correspondence, and ordering clinica land clerical supplies and forms. Performs other administrative duties a sdirected.May be requested to be a liaison for clinic activities such as JointCommission and falls and/or participate in clinic committees.

< br/>Knowledge, Skills and Abilities

Good customer service ski lls.Work requires the ability to understand and follow oral and writteni nstructions generally acquired through a high school education andmedica l assistant programming.Heavy lifting and the ability to transport stret cher and wheelchairpatients may be required.Working knowledge of sterile techniques and special procedures that areapplicable to work performed. Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.Working knowledge of sanitati on, personal hygiene and basic health andsafety precautions applicable f or work in a clinic setting. Workingknowledge of infection control proce dures and safety precautions.Age specific competencies.Daily clinic prep aration process; registration, scheduling, chargeposting, order entry. A ble to document and communicate pertinentinformationAbility to establish and maintain effective working relationships withpatients and clinic st affTyping skillsMedical terminologyLevels II and III -- Ability to indep endently seek out resources andwork collaboratively

Level Ch aracteristics


Minimum Qualifications


Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.


Level I -- No experience required. Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications

Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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