Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021. Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission. Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patientâ€™s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.
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- Duke University Health System is designated as a Magnet organization
- Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
- Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
- Duke University Health System has 6000 + registered nurses
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Certified Medical Assistant- Duke Urgent Care
<h 3>Occ Summary
The Medical Assistant, Certified functions as an in tegral member of theinterdisciplinary healthcare team in providing direc t patient care. TheMedical Assistant,Certified performsroutine adminis trative and patientcare supportive duties in a Health System medical pra ctice that assistmedical and/or nursing staff in the examination and tre atment ofpatients and ensure the clinic/office runs smoothly.
Clinical responsibilities:The CMA takes medical histories and records vital signs, explainstreatment procedures to patie nts, and prepares patients for examinationsand procedures.Patient care s upport responsibilities may include assisting the medicaland nursing sta ff during examination and procedures, collecting andpreparing laboratory specimens, performing basic laboratory test in theclinic/office, taking electrocardiograms, removing sutures/ staples,changing sterile and non- sterile dressings, promoting patient/familyunderstanding of the educatio nal content and his/her involvement in theplan of care, and documenting in the patient record.Other clinical support responsibilities include di sposing ofcontaminated supplies, instrument processing, high level disin fectionand sterilization of medical instruments, telephoning prescriptio ns to apharmacy, preparing and administering medications as directed by aphysician, and authorizing drug refills as directed. Performs otherclin ical functions as delegated and supervised by the physician.Administrati ve responsibilities:The CMA greets patients, answers telephones, schedul es appointments toinclude arrive appointments in MaestroCare, checkout p atients, andreferral scheduling; arranges for hospital admissions and la boratoryservices, updates and files patient medical records, fills out i nsuranceforms, handles billing, bookkeeping to include receiving copays andcollections on account balances; correspondence, and ordering clinica land clerical supplies and forms. Performs other administrative duties a sdirected.May be requested to be a liaison for clinic activities such as JointCommission and falls and/or participate in clinic committees.
< br/>Knowledge, Skills and Abilities
Good customer service ski lls.Work requires the ability to understand and follow oral and writteni nstructions generally acquired through a high school education andmedica l assistant programming.Heavy lifting and the ability to transport stret cher and wheelchairpatients may be required.Working knowledge of sterile techniques and special procedures that areapplicable to work performed. Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.Working knowledge of sanitati on, personal hygiene and basic health andsafety precautions applicable f or work in a clinic setting. Workingknowledge of infection control proce dures and safety precautions.Age specific competencies.Daily clinic prep aration process; registration, scheduling, chargeposting, order entry. A ble to document and communicate pertinentinformationAbility to establish and maintain effective working relationships withpatients and clinic st affTyping skillsMedical terminologyLevels II and III -- Ability to indep endently seek out resources andwork collaboratively
Level Ch aracteristics
Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Level I -- No experience required. Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.
Degrees, Licensures, Certifications
Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.