MEMBER SERVICES SPECIALIST, DUKE CREDIT UNION
- Employer
- Duke University
- Location
- Duke Credit Union
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
To receive members on the telephone or in person at any branch and handle the transactions requested, or direct them to the proper person. To insure that all requests for services by members are processed in a timely manner in accordance with policies and procedures.
Performs duties at the MSS desk, Teller Line, and Greeter Station as deemed appropriate by Management. This position also performs duties in the Operations department.
To provide accurate and detailed information to credit union members concerning credit union services and policies to include shares, share drafts, certificates, IRA's, loans, VISA, ATM, ACH, wires, payroll deductions, and electronic services.
To operate and maintain a working knowledge of the data processing system as it relates to the daily operations of the credit union. This includes the ability to enter all transactions, deposits, withdrawals, loans and maintain accounts.
To represent the credit union to members in a warm, courteous and professional manner. Adheres to expectations as outlined in the Credit Union Service Standards.
A. Reports to: Financial Services Supervisor (front office MSS)
Operations Supervisor (back office MSS)
B. Directs: None
III. Responsibilities and Authorities
- Assist at the Greeter Station when needed.
Job Knowledge: Must have complete knowledge of credit union policies and procedures, applicable credit union law, and the data processing system. Must be knowledgeable of credit union products and services. Must be knowledgeable of general office procedures and etiquette. Must possess aptitude for figures.
Desired Skills: Must be able to communicate effectively with others over the telephone and in person. Must be able to grasp the effects of member requests as they relate to individual accounts. Ten-key and keyboard skills required. Excellent oral and written communication required.
Essential Functions: Mobility, Speech, Sight, Hearing, Stooping, Dexterity, Lifting up to 60 pounds, Bending, Sitting for extended period.
Working Conditions: Must be willing to work overtime during peak periods. Usual office conditions.
Pay Grade: Job Family 03, Level 07, support, non-exempt
Minimum Qualifications
Education
High School diploma or equivalency required. Business or technical training desired. Completion of the Star Modules is preferred.
Experience
Two years financial institution experience required. One to two years credit union experience preferred.
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Organization
History
Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.
As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.
Duke maintains a historic affiliation with the United Methodist Church.
Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.
Mission Statement
"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'
“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.
“By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”
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