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Program Manager, NC InCK
Provide program coordination to the North Carolina Integrated Care for Kids (NCInCK) model as part of the leadership team of the project; including, planning, coordinating, and administering team activities; scheduling and organizing events with communities and partners; and coordinating and supporting personnel across Duke and project partners (UNC, DHHS) to ensure fulfillment of program objectives.
The NC InCK program is a pilot pediatric integrated care delivery and payment model funded by the Centers for Medicare and Medicaid Innovation. A critical component of the model is theintegrationof10 core child service areas to better meet the needs of children and families; including, housing, schools, transportation, early care and education, child welfare, food, juvenile justice, and mobile crisis response. NC InCK is in its first of two years of planning and development, followed by five years of implementation from 2022 through 2026.”
- Serve as a member of the NC InCK leadership team to define objectives of the program and identify and mobilize internal and external resources to meet objectives. For the program/process oversight, this individual will serve as the central hub for the InCK planning and implementation activities. We currently have half-a-dozen independent groups that are working on each of the core child service areas, including education, juvenile justice, behavioral/mental health, physical health, housing, and food insecurity. This position will be responsible for identifying and tracking deliverables for these groups, and coordinating between groups to ensure that program goals are achieved. If any of these groups runs into potential problems, this position will be responsible for evaluating the potential problem and elevating the problems to the appropriate member of the executive leadership team, determining the impact on other aspects of the program, and coordinating project plan changes across all groups.
- Serve as the lead liaison with other programs, offices and departments at Duke to advance and coordinate program business and to accomplish program objectives; interface with external organizations such as InCK Consultants and advisors and community-based organizations to ensure cooperative efforts are enhanced and available resources are utilized.
- Monitor, evaluate, and elevate timelines, priority areas for attention, and structure conversations for the InCK Data and Policy team which includes leaders from DHHS, Duke, UNC and consultants. Consult with and effectively communicate to executive leadership on current progress and potential roadblocks via weekly bulletins, agendas, and summaries of action items. The program coordinator will also play a critical role in the InCK data and policy team, which will be coordinating efforts between state Medicaid, the state data structure, and the consulting firm that is working to make data accessible across state and healthcare entities. As part of this position, the program coordinator will also oversee development of statements of work and data sharing agreements forthe state, healthcare groups, Duke, and UNC in order to ensure data flow between the groups that will be required for program evaluation. Please note that this individual will not be working with data directly, but will instead work with state, healthcare, and academic entities to develop agreements that will allow for data transfer and use across entities and databases. This individual will also work with an outside vendor, FHLI360, to develop web-based portals that will allow personnel from different organizations to view aggregated data that results from the data transfer and use agreements.
- Facilitate the conception and implementation of work streams to promote healthcare transformation, ensuring communication to leadership and the teams involved, helping to identify risks and resolving issues as they arise. Examples of past project coordinator roles include designing driver diagrams and operational guides for newly developed positions within InCK. This individual will independently determine when an action plan needs to be developed and will present a proposed plan of action to the program’s leadership group.
- Conceptualize and write newsletters, promotional materials, and publications for the NC InCK executive team, Centers for Medicare & Medicaid Services, and NC InCK partners, and manage the development of plans and schedule for release of materials. Also support development and implementation of public-facing coalition building events on behalf of InCK Leadership. This position will oversee the development and execution of coalition building events, which will bring together core child service-providing organizations in order to ensure that children across the InCK service area have access to a coordinated care plan that will cover all aspects of child health, from physical health care to food security.
- Develop and maintain the InCK administrative structure to support the collaborative transformation efforts between Duke, UNC, NC DHHS, CMS and additional partners. Budget for, and coordinate, public events and other related programs; develop and coordinate new ideas and concepts for program themes, materials and resources to supplement, expand or replace existing program components.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.
Work requires one year of experience in program administration or OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.
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