Help Desk Technician

Job Details

Position Title:

Help Desk Technician

Department:

Information Technology

Position Category:

Temporary/Part-time

About CCRI:

The Community College of Rhode Island is the state’s only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs.

At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student population.

We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.

We are OneCCRI, working together to prepare learners to achieve their highest potential.

To learn about what employees value at CCRI and what it means to work here, please read about our Guiding Principles and watch videos of our employees doing what they do best: https://www.ccri.edu/equity/culture/guidingprinciples.html

Job Summary:

We are seeking a detail-oriented, thorough, and organized help desk technician to join our team. In this position, you will be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues.

Duties and Responsibilities:

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk ticketing application
  • Respond to customer queries by phone
  • Create step-by-step training material with screenshots for clients
  • Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
  • Ask educated questions and listen to customers to determine root cause of issues
  • Work through the problem-solving process with customers, empowering them to do the same in the future
  • Report significant and recurring issues to the tier-2 support team
  • Assisting clients connecting their mobile devices to the CCRI wireless network
  • Completes projects as assigned
  • Other related duties

Minimum Requirements:

  • Excellent customer service attitude and strong communication skills
  • Experience with Windows and Macintosh operating systems and the Microsoft Office Suite
  • Friendly, enthusiastic, and reliable.
  • Willingness to learn

Competencies:

  • Computer degree preferred

Reports To:

Lead Information Technologist

Campus Location:

Primarily located at the Warwick Campus

Full-time/Part-time:

Part-Time

Shift, Days, and Additional Work Schedule Information:

Part-Time (Monday through Friday up to 19 hours per week)

Work Schedule:

Calendar

Desired Start Date:

ASAP

Number of Vacancies:

1

Application Open Date:

08/13/2021

Open Until Filled:

Yes

Special Instructions to Applicants:

Review of applications will begin immediately, and will continue until all positions are filled.

To apply for this position, complete CCRI’s online application, and attach a cover letter and resume. Please include information of three references within the application.

If you need assistance with the online application process, please contact Human Resources at 401-825-2311. TTY: 401-825-2313.

EEO Statement:

CCRI is an Equal Opportunity / Affirmative Action Employer.

We recognize that diversity and inclusivity are essential to creating a dynamic, positive and high-performing educational and work environment. We welcome applicants who can contribute to the College’s commitment to excellence created by diversity and inclusivity.

CCRI prohibits discrimination, including harassment and retaliation, on the basis of race, color, national or ethnic origin, gender, gender identity or expression, religion, disability, age, sexual orientation, genetic information, marital status, citizenship status or status as a protected veteran. Inquiries or complaints concerning discrimination shall be referred to the College’s Title IX Coordinator at: [email protected]

The Jeanne Clery Act requires institutions of higher education to disclose campus policy statements and crime statistics. Our annual report is available here:
https://www.ccri.edu/campuspolice/pdfs/Annual%20Security%20Report%202019.pd

Organization

Community College of Rhode Island, the largest public, two-year, degree granting college in New England, offers educational opportunities for all Rhode Islanders and is the state’s only public comprehensive associate degree-granting institution.community_college_of_rhode_island1.jpg

The College provides a variety of career, technical and academic programs at four main campuses in Warwick, Lincoln, Providence and Newport. A secondary Providence Campus is located in the historic Shepard Building in the heart of downtown Providence and courses are also offered at a satellite facility in Westerly.

CCRI offers more than 80 degree and certificate programs to its approximately 18,000 students and its non-credit classes for workforce training or personal enrichment through the Center for Workforce and Community Education receive more than 32,000 registrations annually.

Thirty percent of recent CCRI graduates who are continuing their education at least part time are attending more than 50 colleges or universities across the country and also are working at least part time. More than 92 percent of recent graduates are employed, continuing their education or a combination of both.community_college_of_rhode_island3.jpg

Community College of Rhode Island grants the Associate in Arts (A.A.), the Associate in Science (A.S.), the Associate in Applied Science (A.A.S.), the Associate in Applied Science in Technical Studies (A.A.S.-T.S.) and the Associate in Fine Arts (A.F.A.) degrees. Several one-year certificates are also awarded.

CCRI opens its facilities for public use, sponsors programs on issues of public concern, and offers workshops and seminars for small businesses, for government agencies and for individuals seeking to improve their skills or enhance their lives.

In every sense, CCRI strives to be Rhode Island's community college meeting the educational needs of the people of this state.community_college_of_rhode_island2.jpg

 

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