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Museum of ArtJob Description
Gallery Assistants are in the museum galleries during all open hours in order to provide visitors with the best possible experience at the museum and to help protect the art on view. Gallery Assistants field visitor questions about directions and orientation, maintain the museum’s visitor guidelines, and help greet class visits in the galleries. Gallery Assistants work in a collaborative, team-based environment and coordinate closely with members of the museum’s Safety, front desk, Shop, and Education teams. Through their work in the galleries, Gallery Assistants support the museum’s core values and help create inclusive and dynamic spaces within the museum for learning and engaging with art.
Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.
A cover letter and resume are required for this application. We will begin reviewing applications on May 26th. As part of our commitment to equity and inclusion we are using inclusive hiring practices in this search that may slow the process down slightly.
Visitor Experience 85%:
Contribute to a positive, welcoming, and inclusive environment for museum visitors and staff.
Specific responsibilities include:
Proactively address visitor questions about directions, museum amenities, and where to find artworks on view.
Remain informed about artworks on view, museum programming, and visitor amenities and resources.
Help maintain supply of in-gallery interpretation materials, including brochures, feedback cards, etc.
Support SCMA visitor guidelines and visitor experience policies.
Observe and report safety incidents and concerns to museum Safety staff. Assist in evacuations and emergency response procedures.
Commit to supporting museum core values and participate in training to center equity and inclusion in visitor experience operations and practices.
Administrative Duties 15%:
Participate in regular training, including training on customer service and evacuation and safety procedures. Attend regular SCMA all-staff meetings. Complete incident reports related to duties and share observations on visitor experience needs with Visitor Experience Manager, Safety Team and other departments in order to continually improve visitor experience at SCMA.
All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.
Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)
High school diploma or equivalent with demonstrated experience building positive customer relations. Demonstrated desire to work with and support a diverse learning community. Ability to meet the physical requirements of this position.
Experience working with individuals from diverse backgrounds.
Bi-lingual or multi-lingual a plus.
Proven record of excellent customer service and communication skills; exemplary interpersonal skills; consistent good judgment; ability to respond quickly, calmly and appropriately in emergency situations. Basic computer skills. Promptness, reliability and honesty are required in this position.
Regular weekend coverage and occasional evening hours required. To help visitors identify staff in the museum, Gallery Assistants wear an ID badge and radio with an ear piece and abide by a dress code. Anticipated pay - $16.50 per hour.
For the care and safety of our community, Smith College requires that all employees be vaccinated as a condition of employment and as such, the incumbent will be required to be immunized against COVID-19 on or before their first day of employment. Proof of vaccination status will be required. Individuals may seek medical or religious exemption with HR, but must do so prior to their arrival.
Please attach BOTH
a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application. You will NOT be able to attach additional files after you have hit the Submit button.
Review of applications will begin
May 26, 2022Compensation Grade:
Grade PPosition Type:
About Smith College
Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.
Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at firstname.lastname@example.org.
Diversity and a culture of inclusion among students, staff, faculty, and administration are crucial to the mission and values of Smith College. We are an Affirmative Action/Equal Opportunity employer and do not discriminate on the basis of race, gender, age, color, religions, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.