The Admissions Office with Trident Technical College is seeking a Communication/Enrollment Specialist. With limited supervision, the Communication/Enrollment Specialist reports to the Director of Admissions. The primary responsibilities include but are not too limited to serving prospective students by providing outreach and support in the completion of essential Admissions functions - including assisting students in person; assisting with general admissions functions and supervising the CRM (currently Ellucian Recruit) system - serving as the point person to troubleshoot issues; and manage the communication outreach efforts on all available platforms. This position will also collaborate with the Director of Admissions in developing strategies and campaigns to complete admissions requirements and course enrollment.
Minimum and Additional Requirements
This position requires a bachelor’s degree and two (2) student services experience.
Ellucian Colleague, computer literate and demonstrated Microsoft software proficiency is preferred. Ideal candidate will have content and programming experience to communicate with students via email, text, and phone and the reporting methodology for tracking contacts. Outreach experience with activities targeting the completion of applications and providing information to applicants regarding orientation, advising, and registration steps after acceptance is ideal. Candidate will have a working knowledge of technical education and open-door institution philosophy. A plus is knowledge of College, state, and federal regulations regarding the College's admission policies and procedures and specific academic programs, and FERPA guidelines. This position is given a high degree of independence and is expected to demonstrate excellent decision-making skills/judgment while providing excellent customer service. While committed to getting the job done, candidate must have the ability to work in a fast-paced, diverse environment that requires additional work hours during peak periods. Employees will receive training in policies and procedures, be given written and verbal instructions, and continuous training as determined by the supervisor. Excellent communication, customer service, and organizational and time management skills are essential. Fluency in conversational Spanish is a plus.
To be considered for this position applicants MUST complete the online SC State Jobs Employment Application. This position is open until filled with preference given to applicants by May 13, 2022.
Unofficial transcripts may also be attached, mailed to (Human Resources, PO Box 118067 Charleston, SC 29423), or faxed 843.574.6682 to the Human Resources Office by the deadline date and time. Official transcripts are required upon offer of employment. Incomplete applications will not be considered. For assistance, contact Human Resources at 843.574.6201.
Employment applicants may be subject to a background check. Failure to consent to a background check will result in the removal of your application from further consideration. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA).
Trident Technical College is an equal opportunity institution and does not discriminate in the admission or employment on the basis of race, gender, color, national or ethnic origin, age, religion, disability, marital status, veteran status, sexual orientation, gender identity, or pregnancy.