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Student Services Representative (3 positions) - Student Financial Services - Modesto Junior College

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Job Details

Job Title:

Student Services Representative (3 positions) - Student Financial Services - Modesto Junior College

Site: :

Modesto Junior College

Salary Range / Other:

$3,892 to $4,970 per month- Range 28 (2021-22 Classified Salary Schedule)

40 hours per week, 12 months per year.
Monday through Friday; 8:00am to 5:00pm
(Work hours will vary, will include evening and weekend hours upon department need.)

Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step.

Benefits :

The District currently pays for a health option for the employee and dependents. Employees may elect to pay a premium for a higher health option. Vision care and dental insurance premiums for the employee and dependents is District paid. Income protection and life insurance premiums for the employee are also District paid.

Job Description:

Under general supervision, performs clerical and customer service duties related to student admission designed to improve retention, completion, graduation and/or transfer rates. Performs generalist duties related to the functions of Student Services, with a focus on Enrollment Services and Financial Aid.

This is the frontline customer service classification in the Student Services Division with a strong focus on communication and customer service within the Yosemite Community College District (YCCD). Incumbents in this class are responsible for first point of contact with students, staff and community members through face-to-face, telephone and online chat communication and general clerical duties in support of enrollment, records, and financial aid functions.

Incumbents in this class receive general supervision, working alone on routine or regular work assignments and checking with a supervisor on non-routine assignments or when in doubt as to the correct procedures to follow. Positions in this job class may be assigned to work in various departments within the Student Services division.
Incumbents do not directly or indirectly lead or supervise other full time employees.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
Knowledge of:
• Excellent customer service skills
• Modern office practices, methods, and procedures.
• Appropriate English usage, spelling, grammar, punctuation, and arithmetic concepts.
• Basic administrative techniques and strategies.
• Standard office machines and equipment, including computers.
Ability to:
• Communicate effectively with students from diverse backgrounds
• Provide resources and answers to complex procedural questions
• Perform clerical work with accuracy and attention to detail
• Accurately apply legal mandates, District policies, rules, and regulations
• Utilize standard business computer word processing, spreadsheet and database software
• Understand and carry out oral and written directions.
• Establish and maintain cooperative working relationships with those encountered during the course of the work.

Education and Experience:

Education and Experience:
Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are:

• Education: Possession of a High School diploma or GED.
• Experience: Two years performing general office administrative support work.

Desirable Qualifications:
• Bilingual ability preferred.

Example of Duties:

EXAMPLES OF DUTIES (Illustrative Only)
• Responds to inquiries and complaints from students, staff and the general public through face-to-face, telephone and online chat communication.
• Connects prospective and current students with support resources designed to sustain their success.
• Provides detailed information and guidance regarding online platforms such as, BankMobile, Student Portal, and Electronic Data Submission (EDS).
• Assists with follow-up of students who have been referred to additional services.
• Assists with providing information to students and community members at student success events, workshops, and-or in the student success lab.
• Receives and routes permanent student records and files related to registration or financial aid.
• Guides students through matriculation services.
• Assists with scheduling and proctoring testing for current and prospective students and provides check-in services.
• Performs data entry updates of basic student information such as name changes on student files.
• Administers, scores, and reports various tests for individuals and/or agencies.
• Responsible for strict adherence to security standards for all materials and conduct during test administration or proctoring.
• Performs clerical tasks related to the intake of student admissions, registration and record information, and financial aid documents.
• Provides preliminary processing and review of student admissions, and financial aid applications and related forms.
• Receives and processes transcript requests according to established policy.
• Receives documents such as tax returns, W2 forms, and other parent/student forms; reviews documents for completeness and consistency.
• Provides information to prospective and current students regarding Student Services.
• Makes routine eligibility decisions for the Board of Governor’s Fee Waiver (BOG) program.
• Assists with inquiries regarding catalog, website and class schedule interpretation.
• Performs data entry updates of basic student information such as name changes on transcripts and student files.
• Scans, indexes and files forms, records, transcripts and other information into an automated records management system.
• Assists other staff with assigned functions as needed.
• Performs other related duties as assigned.

Licenses and Certificates:

Licenses and Certificates:
• Depending upon assignment, possession of a valid typing certificate for 45 words per minute may be required.
• Depending upon assignment, possession of a valid license to drive in California may be required.

Physical and Mental Standards:

Physical and Mental Standards:
• Mobility: ability to sit and stand for long periods, move about an office, and occasionally reach above and below desk level.
• Dexterity: fine manipulation sufficient to operate a computer keyboard, handle individual papers, write and take notes.
• Lifting: frequent lifting of papers, files, equipment and material weighing up to 10 pounds.
• Visual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently.
Hearing/Talking: ability to hear normal speech, speak and hear on the telephone, and speak in person.
• Emotional/Psychological Factors: ability to make decisions and concentrate; frequent contact with others including some public contact; frequent deadlines and time-limited assignments.

Typical Working Conditions:
• Work is generally performed in a standard office environment.
• May include some evening or weekend hours.

Additional Applicant Information:

Applications are accepted online only at:
Select Job Openings, Select Search Jobs, Select Job Title, Create an account and Apply to this job.
This is a classified bargaining unit position.

Applications will be reviewed by a screening committee which will select candidates to be interviewed.
Those applicants selected for personal interview will be notified by email or phone. In accordance with Board policy official offers of employment will be made only by the Chancellor or Vice Chancellor/Human Resources, YCCD. Final appointment is subject to confirmation by the Board of Trustees.
Federal law requires the District employ only US citizens and aliens authorized to work in the United States. Written verification of employment eligibility is required.

BACKGROUND CHECK: A background investigation of new employees is required, including reference checks and a state criminal history report. Employment will not begin until the history check has been cleared by Human Resources. The cost for the criminal history report will be the responsibility of the successful candidate.

The District may hire more than one applicant from this applicant pool.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

The Yosemite Community College District is an Equal Opportunity Employer.

It is the policy of Yosemite Community College District (Modesto Junior College and Columbia College) not to discriminate on the basis of race, color, national origin, sex or disability in its educational programs and its employment practices. YCCD BP 3410 Nondiscrimination can be found at:

Title IX Sexual Harassment regulations define Title IX Sexual Harassment to include four terms “as defined in” the Clery Act and the Violence Against Women Act (VAWA): Sexual Assault, Dating Violence, Domestic Violence, and Stalking.

In accordance with 34 C.F.R. §§ 100.6(d), 104.8, and 106.9; and 28 C.F.R. § 35.106, the following person has been designated to handle inquiries regarding Title IX, Section 504/Title II policies:

District Title IX/Civil Rights Compliance Coordinator
Yosemite Community College District
2201 Blue Gum Ave., Modesto, CA 95358
(209) 575-7935
[email protected]

Open Date:


Close Date:


Open Until Filled:



On behalf of everyone at the Yosemite Community College District Office, Modesto Junior College and Columbia College, we welcome you to our District. All of our employees throughout the District are dedicated to excellence in serving our students. Even with all the fiscal issues that we are facing within the State of California, our staff has been working miracles with continuously reduced budgets. We continue to serve our students well, and provide them with great opportunities and a quality education. As the Chancellor, I am very proud of their efforts and dedication.

One of my greatest challenges is to ensure the educational quality and fiscal stability of our institutions. One way this is accomplished is through long-range planning. There are many exciting things on the horizon for the Colleges of the YCCD - especially with all the construction and completion of our Measure E building projects. We are very grateful to the community for your support of these efforts. Students will benefit for years to come; we extend to you heartfelt thanks.

The Mission of the Yosemite Community College District is: "The YCCD is committed to responding to the needs of our diverse community through excellence in teaching, learning and support programs contributing to social, cultural and economic development and wellness." We take this mission statement seriously; it is the one key element that we base all our efforts on - it is our charge to provide excellent, meaningful service to the community.

As educators, we always focus on offering life-changing opportunities for our students; that is our business. One of the most enjoyable experiences in my 30 year higher education career has been witnessing lives changing right before my eyes as students graduate or achieve their educational goals. When they go on to create successful lives for themselves, their families and their communities I know we have done our job! This is the reward of the work that we collectively do at the Yosemite Community College District. I most cordially invite you to become more involved in our dynamic educational community called the YCCD.

Most sincerely,

Joan E. Smith, Ed.D.


Columbia College is a dynamic institution of learners and creative thinkers dedicated to high standards of student success. We prepare students to be fully engaged in an evolving world by offering comprehensive and high quality programs and services. Columbia College is committed to a culture of improvement through measuring student learning across the institution. We strive for excellence, foster a spirit of professionalism and embrace diversity.

Modesto Junior College, one of the oldest community colleges in the state, was organized in 1921 to serve the first junior college district established under a State Legislature Enabling Act. Modesto Junior College was established to meet the needs of the community. Today the college strives to maintain the same objective—that of dedication and service to the community.

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