Program Specialist 2 - Counseling, Coaching, & Outreach

Job Details

Program Specialist 2 - Counseling, Coaching, & Outreach

About Eastern Washington University:
Eastern Washington University is a regional, comprehensive public university located in Cheney and Spokane, Washington, with programs offered throughout the state and online with an enrollment of over 12,000 students. Eastern is one of six state-funded four-year institutions of higher education in Washington reporting to its own Board of Trustees.

Eastern’s 300-acre main campus is located in Cheney, a community of 11,000 residents 16 miles southwest of the state’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the Brand new Catalyst building and on the Riverpoint Campus which is shared with Washington State University. Eastern also offers program throughout the state based on the needs of the community. Eastern offers an array of bachelor’s and master’s degrees and one applied doctorate in physical therapy. EWU offers 135 fields of study, 9 master’s degrees, 12 graduate certificates, 39 graduate programs, 1 educational specialist degree, and 1 applied doctorate to more than 10,000 enrolled students.

Tribal Land Acknowledgement

Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.

Job Summary:
We are currently seeking skilled and team-oriented applicants for the following position: Program Specialist 2 - Counseling, Coaching, and Outreach

This position reports to the Director - Financial Aid and Scholarships. In the support of the University mission, this position provides exceptional student service working independently, under general direction, in performing the following:
  • Provides counseling and coaching to students, parents, faculty, high school counselors and others regarding financial aid eligibility, application procedures, satisfactory academic progress requirements, student budget development, and debt management.
  • Serves as a campus partner resource for the Eagle Care Network and administration of emergency aid.
  • Reviews files, awards aid, and makes informed and well-documented professional judgment decisions.
  • Delivers financial aid presentations and supports community outreach efforts with campus partners, including a special focus on at risk populations.
  • Completes assigned special projects and/or program responsibilities based on operational necessity and individual experience and skills.

The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan with 100% university match, generous paid vacation and sick leave, 12 paid holidays (adjusted accordingly), tuition waiver benefit and more!

EWU expands opportunities for personal transformation through excellence in learning.

Required Qualifications:
  • Bachelor’s degree and minimum two (2) years financial aid related experience; OR minimum five years financial aid related experience
  • Pass the requirements to access all Federal and state aid related administration systems.
  • Excellent written and verbal communication skills
  • Candidates must demonstrate a high degree of interest, ability and/or experience promoting cultural competency, universal accessibility, or diversity

Preferred Qualifications:
  • Master’s degree
  • Student services related experience
  • Experience with Banner Financial Aid system

Other Skills and Abilities:

Job Duties:
% of Time: 40
Responsibility / Duty: COUNSELING AND COACHING
  • Provides one-on-one counseling in person, through e-mail and over the phone to applicants, students, parents and other community members. Areas of counseling include the financial aid application process and eligibility, scholarship processes and eligibility, satisfactory academic progress, budget development, debt management, and University policies and procedures.
  • Provides guidance on resolving problems by explaining complex and detailed financial aid information in terms parents and students can more easily understand, and serves as liaison to other various campus and community partners.
  • Meets and collaborates with others to resolve issues pertaining to student eligibility and awarding of financial aid. Participates in complex Customer Service Team decisions, policy development, and problem resolution.
  • Serves as a in the Eagle Care Network of coordinated campus services, including emergency aid.
  • Follows documented policies and procedures to ensure responsive and successful customer service.

Essential Function Indicator: Yes

% of Time: 40
  • Manages a portion of financial aid applications; determines if and what additional information may be required, makes corrections, and revises financial aid awards to ensure compliance with federal, state and institutional policies.
  • Uses analytical and mathematical skills to evaluate numerical information presented on tax documents, student aid application records, and aid eligibility worksheets.
  • Uses professional judgment to accommodate and counsel students or parents regarding special circumstances.
  • Makes appropriate revisions to student eligibility, cost of attendance or financial aid within regulations.
  • Reviews complex family financial information and situations and applies sound judgment to arrive at defensible decisions which are well documented and will withstand review by audit.
  • Attends training opportunities in order to stay abreast of changing regulations, adherence to regulations, and enhance service to students.
  • Stays current and compliant with federal, state and institutional financial aid regulations, policies and procedures governing the financial aid process, and maintains a working knowledge of federal, state and institutional sources of student financial aid.
  • Develops and maintains a portion of the financial aid policies and procedures.

Essential Function Indicator: Yes

% of Time: 10
Responsibility / Duty: OUTREACH
  • Delivers dynamic financial aid presentations to students and their families in support of recruitment goals, and assists with aid application processes at area high schools and other off-campus sites, as well as on campus.
  • Meets and collaborates with others to identify and target at risk groups with additional communication and outreach.
  • Follows established outreach guidelines and plans.

Essential Function Indicator: Yes

% of Time: 10
Responsibility / Duty: DIRECT FUNCTIONS
  • Assists with documenting and logging forms in key Financial Aid systems such, as Etrieve.
  • Assists with ad hoc or special projects, and provides accurate analysis of data and efficient completion of assignments.

Essential Function Indicator: Yes

Conditions of Employment:
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
COVID-19/MMR Requirement: All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR and proof they are fully vaccinated against COVID-19 before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement. Programing
Salary Information: The salary range for this position is $40,308 (minimum) up to $52,476. Where the hired candidate will begin within this range is dependent on education, experience and skills.

Posting Date: 05/12/2022
Open Until Further Notice: No
Closing Date: 5/26/2022
Screening to Begin: 05/27/2022

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

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Eastern Washington University is a student-centered, regionally based, comprehensive university. Its campus is located in Cheney, within the Spokane metropolitan area, with additional learning centers in the region and elsewhere in Washington State. Its mission is to prepare broadly educated, technologically proficient, and highly productive citizens to attain meaningful careers, to enjoy enriched lives, and to make contributions to a culturally diverse society.

Eastern Washington University will achieve its mission by providing:

  • an excellent student-centered learning environment;
  • professionally accomplished faculty who are strongly committed to student learning;
  • high-quality integrated, interdependent programs that build upon the region's assets and offer a broad range of choices as appropriate to the needs of the university's students and the region; and
  • exceptional student support services, resources, and facilities.

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