Student Development Coordinator, Senior

Northern Arizona University

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Student Development Coordinator, Senior

Location: First-Generation Programs
Regular/Temporary: Regular
Job ID: 606300
Full/Part Time: Full-Time

Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU's culture of excellence.

Special Information

  • TRIO Student Support Services is a U.S. Department of Education grant program. As such, this position is subject to the availability of funding. The incumbent is not eligible for Classified Staff layoff or recall status.
  • Work hours may flex in a particular week depending on project needs; some evening and weekend hours required.
  • Only complete applications will be considered, and must include a resume, cover letter outlining interest in position and how past experiences match with job requirements, and 3 professional references
  • For questions about this position, please contact the search committee chair, Bekka Alvarado (she/her) at [email protected].

Job Description

Supervised by the Assistant Director, the Student Development Coordinator, Sr. will assist in the daily operations of First-Generation Programs' TRIO Student Support Services program. The Coordinator must demonstrate a solid understanding of the needs of first-generation, income-eligible and students with disabilities in higher education to administer non-academic support and guidance of assigned students of all class levels. Assists in the supervision of team in Assistant Director's absence.

Partnering with Students and Stakeholders - 40%
  • Provides direct services to SSS participants so that they may be retained and graduate. Maintains accurate and complete files on students, documenting all services, contacts, and activities.
  • Assesses participants' wellness (academic, career and personal) and promotes student growth by determining suitable programming, including curriculum development and stakeholder collaborations.
  • Advises participants on general academic, career and personal options; assists them in developing coping skills and study habits necessary for academic retention and graduation. If needed, refers participants to campus resources or to academic advisor.
  • Monitors participants' academic status: analyzes progress reports, identifies current and potential areas to be addressed. Assists student in establishing realistic and attainable academic, career and personal goals.
  • Reviews student progress; follows up on progress through personal contact, phone calls, e-mail and other electronic correspondence.
  • Acts as a liaison between students and campus partners to clarify various policies and procedures; assists students in completion of complex forms and other university documents.
  • Collaborates with various campus partners to identify strategies for student retention and success.
  • Coordinate the planning of SSS program events such as cultural and educational event calendar.

Hiring and Supervision - 35%
  • Oversee recruitment, hiring, and supervision of 20-25 Peer Mentor student employees.
  • Assist with training of staff, focusing on advising policies, trends, and application of advising techniques within the SSS program.
  • Implements best practices in accordance with grant objectives and outcomes; helps set standards and program focus alongside Assistant Director.

Program Recruitment and Assessment - 20%
  • Actively engage with, co-create, and participate in the recruitment plan to attract first-generation, income eligible, and students with disabilities to the program.
  • Presents First-Generation Programs and TRIO Student Support Services information to internal and external stakeholders (i.e. prospective students, campus partners and student employees). This includes informal tabling and formal presentations.
  • Gathers and assesses relevant reports and recommends programmatic changes based on participant data.
  • Assists with the production of informational materials related to program services.
  • Maintains social media platforms, online calendar, and website in order to inform about events, engagement opportunities, etc.

Other - 5%
  • Perform other duties as assigned.

Minimum Qualifications

  • Bachelor's degree in Education, Counseling or field related to area of assignment AND 3-5 years' experience in teaching and/or advisement.
  • Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

  • Master's degree in a field related to area of assignment AND three years of relevant work experience.
  • Experience working with first-generation, low-income, students with disabilities or historically underrepresented students.
  • Previous experience with providing individual counseling, academic advising, mentoring, and/or coaching of college students.
  • TRIO experience.

Knowledge, Skills, & Abilities

  • Ability to assist students with academic skills.
  • Knowledge of primary factors that impact student retention and common strategies used to increase student success.
  • Knowledge of and ability to communicate the University's policies and procedures, curriculum content, and requirements.
  • Knowledge of advising practices and principles.
  • Skill in interviewing and advising.
  • Skill in effective communication and making public presentations.
  • Commitment to promote a successful university experience for our diverse student population.
  • Ability to work with staff and students of diverse cultural backgrounds, age groups and abilities.
  • Ability to efficiently and effectively solve problems.
  • Ability to initiate, implement and evaluate projects.
  • Knowledge of Microsoft environments including Word, Access, Excel; email and Internet.
  • Knowledge of student development theories.
  • Must possess, or be able to obtain, a valid Arizona driver's license and be eligible for van certification.

COVID-19 Vaccine Requirement

As of 12/10/21, the Safer Federal Workforce employee vaccination requirement is currently suspended pending the outcome of a federal court-issued injunction. This injunction has suspended the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations. For current status of the vaccine requirement and/or questions, please visit FAQs for Employee Vaccination Requirement.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Salary range begins at $47,634. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

June 8, 2022 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit

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Northern Arizona University (NAU) is a public university offering undergraduate, graduate, and professional degrees of high quality and societal value.  Students are at the center of the NAU experience, which is guided by a dedicated and distinguished faculty committed to teaching, individual engagement, and research excellence.

Our educational programs are designed to prepare our students for personal and professional success after graduation.

Whether they earn their degrees at our historic Flagstaff campus, regionally throughout Arizona, or online, we prepare our students to achieve their human potential in ways that serve the state, the region, the nation, and the world.

If you can see yourself as part of a university community dedicated to its students and their success, NAU might be the right fit for you.

Find Us
PO Box 4113 Flagstaff, AZ 86011
United States

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