Director, Center/Institute - Road Scholar
Economic Policy Institute
NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU's culture of excellence.
- Position is based in Flagstaff in College of Business at NAU.
- Occasional travel toto find and establish new partnerships and to maintain current vendor relations.
- Occasional Program management during weeklong field programs.
The Road Scholar program provides educational travel Adventures for clients from all over the US. hosting approximately 4,000 clients per year in 200 distinct offerings of 6 - 12 days each. Northern Arizona University (NAU) is a “provider” of Road Scholar programs, operating under the contractional terms of the national Road Scholar organization and as approved by NAU. The Director's primary objective is maintaining NAU's standing in the national network of providers as a leader of innovative programming, a leader in the networks quality scores as determined by client evaluations, the continuation of being the largest domestic provider in the U.S., and to oversee a 6 million dollar plus budget that on a yearly basis generates money for the University. Director leads the structural operation of the approximately 50 staff members, creating organizational systems where employees have the opportunity for growth, advancement, and a clear understanding of their importance to the success of the program.
Program Administration and Operations - 25%
- Determine the yearly calendar of offerings. Road Scholar operates between 170 - 225 programs per calendar year, with each program requiring 1 - 3 staff. Determine how many programs (and their timing) will be offered, taking into consideration factors such as: staffing availability, vendor availability, fleet availability, seasonal weather patterns, historical program fill rates, etc.
- Responsible for all field programs and their success.
- Ensure quality control of all Road Scholars programs.
- Duties could include: creating itineraries, vendor relations, adjusting program content, etc.
- Establish contracts with vendors in advance.
- Determine “break even” points for each program andn make cancel decisions as needed to ensure the program's fiscal responsibility.
- Manage staffing levels to ensure there is both enough staff for busy seasons and that the program isn't overstaffed during slower seasons.
- Work to integrate the Road Scholar program with the assets that the Franke College of Business, and specifically the Hotel and Restaurant Management program, has to offer.
Organizational Management - 20%
- Ensure staff are adequately trained and follow the rules and regulations of NAU and Road Scholar.
- Manage the Road Scholars organizational structure for programmatic success. Collaborate with Human Resources as needed. Build a team that matches the demands of the program.
- Manage the recruitment and hiring processes of the program in association with the Operations Manager.
Supervision - 15%
- Supervise 6-8 FTE staff including:
- Office Manager, Food Service Manager, 3 program Managers, and one accountant.
- Successful supervision includes regular performance reviews and guidance as well as formal annual appraisals, cultivating team culture across all program functions (field and office operations), and providing adequate training opportunities.
- Indirectly supervise 40+ part-time staff.
Outreach/Liaising - 15%
- Liaise with Road Scholars Headquarters. Daily communications of typically one hour each day with HQ relating to program operations, client concerns, quality issues, potential reimbursements to clients for program interruptions and performance replated issues.
- Liaise and visit with vendors to maintain relationships and address quality concerns.
- Create marketing materials.
FIscal Operations - 15%
- Bottom-line responsibility for all fiscal health of the Road Scholars program.
- Develop budgets for each of the 30 distinct Road Scholars offerings.
- Forecast expenses and ensure the program operates in a fiscally responsible manner and within NAU, state and Road Scholars policy.
- Work with Road Scholars Accountant to analyze Road Scholars' financial statement biannually. Make needed adjustments as necessary.
- Determine when to make large capital expenditures (such as buying vans or buses) in a fiscally responsible manner.
Other - 10%
- Other duties as assigned.
- Bachelor's degree in related field.
- 3-5 years of supervisory experience.
- 5-7 years of relevant experience.
- Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
- Master's, PhD, etc. or other professional certification.
- Experience with Road Scholar programs.
Knowledge, Skills, & Abilities
- Knowledge of higher education administrative systems and related business principles.
- Knowledge of industry compliance laws and administrative practices.
- Knowledge of the pedagogy and best practices of field-based education.
- Budget development and fiscal management skills.
- Program development and execution.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)..
- Builds and sustains complex teams.
- Communicates effectively.
- Possesses strong leadership practices.
- Possesses strong problem solving, organizational, and analytical capabilities.
- Motivates and empowers staff and facilitates communication across individuals and teams.
- Promotes a diverse, inclusive environment.
COVID-19 Vaccine Requirement
As of 12/10/21, the Safer Federal Workforce employee vaccination requirement is currently suspended pending the outcome of a federal court-issued injunction. This injunction has suspended the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations. For current status of the vaccine requirement and/or questions, please visit FAQs for Employee Vaccination Requirement
This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report
. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report
is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.
Salary range begins at $95,809. Annual salary commensurate with candidate's qualifications and related experience.
This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.
This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website
. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service
. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits
on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.
Learning and Development
Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training
includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.
NAU will not provide any U.S. immigration support or sponsorship for this position.
May 31, 2022 at 11:59 pm.
How to Apply
To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website
or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.
Equal Employment Opportunity
Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.EEO is the Law Poster and Supplements
NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.
To apply, visit https://hr.peoplesoft.nau.edu/psp/ph92prta/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=606293&PostingSeq=1
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