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Systems Administrator

Eastern Washington University

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Systems Administrator

About Eastern Washington University:
Eastern Washington University is a regional, comprehensive public university located in Cheney and Spokane, Washington, with programs offered throughout the state and online with an enrollment of over 12,000 students. Eastern is one of six state-funded four-year institutions of higher education in Washington reporting to its own Board of Trustees.

Eastern’s 300-acre main campus is located in Cheney, a community of 11,000 residents 16 miles southwest of the state’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the Brand new Catalyst building and on the Riverpoint Campus which is shared with Washington State University. Eastern also offers program throughout the state based on the needs of the community. Eastern offers an array of bachelor’s and master’s degrees and one applied doctorate in physical therapy. EWU offers 135 fields of study, 9 master’s degrees, 12 graduate certificates, 39 graduate programs, 1 educational specialist degree, and 1 applied doctorate to more than 10,000 enrolled students.

Tribal Land Acknowledgement

Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.

Job Summary:
  • This posting will close to further applications at midnight on Saturday, May 14, 2022.

Information Technology (IT) provides information resources and technology services to the entire campus community in support of the university's mission. IT also provides technical assistance in the design, acquisition, installation, and maintenance of campus systems, media, and telecommunications infrastructure including; desktop and laptop computer equipment; institutional databases; enterprise-wide applications; technology equipped classrooms, distance learning classrooms, telecommunications systems; centrally licensed software, online services, open-access and discipline specific computer labs, consulting, training, and user support. Information Technology provides assistance to EWU leadership in strategic planning for technology initiatives which strengthen both efficiency and effectiveness.

This position reports to the Network Engineer, who reports to the Sr. Manager of Infrastructure Services who in turn reports to the Associate Vice President / Chief Information Officer (CIO).

A Systems Administrator is responsible for the maintenance, performance, integrity, and security of enterprise-wide systems, including the planning, implementing, integrating, performance and security for server operating systems, virtual servers, storage environments, and networking. This position works closely with both clients and other IT staff on tasks that include development, troubleshooting, and maintenance processes.

The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan with 100% university match, generous paid vacation and sick leave, 12 paid holidays (adjusted accordingly), tuition waiver benefit and more!

EWU expands opportunities for personal transformation through excellence in learning.

Required Qualifications:
  • Bachelor of Science or Bachelor of Applied Science degree in computer science discipline or equivalent work-related experience.
  • Four years of system administrator level experience as part of a large, multi-server environment with demonstrable knowledge and skills includes designing, engineering, implementing and maintaining Windows and Linux operating systems, high availability clusters and Data Center operations and configuration management.
  • One year experience implementing, managing and administering complex, enterprise-wide infrastructure and services.
  • Demonstrated abilities in each of the following areas:
    • Working independently
    • Prioritize and work on multiple projects simultaneously in a fast-paced environment
    • Effectively communicate in both spoken and written form to a diverse audience, both technical and non-technical

  • Demonstrated interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.

Preferred Qualifications:
  • Certification in one or more of the following:
    • Microsoft Certified Solutions Associate (MCSA): Windows Server 2019
    • LPIC-1 (Linux Server Professional Certification, Level 1
    • NetApp Certified Data Administrator (NCDA)
    • VMware Certified Professional (VCP)
    • Cisco Certified Entry Networking Technician (CCENT)

  • Experience in using a well-structured life cycle management process for implementation of changes in application systems, including experience with project management and configuration management processes
  • Knowledge and experience working in a higher education and/or financial environment with areas dealing with information systems management and support systems

Other Skills and Abilities:
  • Demonstrated knowledge and experience with architecting, scripting, deploying, installation, maintenance and monitoring of infrastructure and services including, but not limited to servers, server operating systems, storage systems, load balancing, virtualization, configuration management, system optimization and tuning, high-availability configuration, backup and networking components.
  • Demonstrated ability to manage and maintain healthy and productive relationships with coworkers and members of the university community.
  • Knowledge of and the ability to perform basic administrative tasks associated with: system monitoring, log review, code repository, system design architecture, continuous integration services and task automation.
  • Ability to perform basic project management tasks including ability to accurately estimate tasks and schedules as well as research technology needs and requirements for assigned projects.
  • Ability to act as an application or system administrator for systems or services as assigned.

Job Duties:
% of Time:
Responsibility / Duty:
  • The combination of all job responsibilities/duties equals 100%.

Duty: Administration and Infrastructure Availability. Develop, architect, and utilize process automation, backups, test plans, performance evaluation, and tuning as well as the appropriate application of data center technologies to ensure data integrity and availability of enterprise-wide infrastructure systems.

  • Architect infrastructure solutions. Prepare strategic planning, architectural design and policy development to administer and maintain technologies that include servers, server operating systems, load balancing, virtualization and networking components.
  • Develop, create and maintain task/process automation utilizing configuration management tools and DevOps principles using scripting that includes PowerShell, Python, Perl, Shell, or other relevant language.
  • Ensure data integrity is maintained in the environment through system optimization, tuning, high-availability configuration, backup and administration.
  • Identify opportunities to improve enterprise level systems to support business processes and utilize emerging technologies.
  • Understanding and practical application of modern IT production data center technologies that includes racking, power consumption, hardware level monitoring, cabling, OSI model (IP, TCP, UDP, SSL and HTTP protocols), storage systems (SAN and NAS), Virtualization (VMware and Cisco UCS) and networking (ISCSI, NFS, and Fiber Channel)
  • Provide performance evaluation and tuning of systems within the Infrastructure.
  • Create, Maintain, administer, and configure backup systems based on processes and procedures detailing retention, storage, and restoration.
  • Ensure system support contracts and licensing requirements are met and maintained if required.
  • Plan, schedule, and coordinate projects and task.
  • Develop, create and test backup plans and recovery time objectives for enterprise systems.
  • Collaborate on development of a disaster recovery plan and a periodically test the plan.
Outcome: Infrastructure systems and services are developed and managed utilizing both industry best practices and EWU policies and procedures.
Essential Function Indicator: Yes

% of Time:
Responsibility / Duty: Duty: Installation, maintenance, and development. Install, upgrade, patch, troubleshoot, resolve issues and provide design support for IT infrastructure and select applications.

  • Implement installation of infrastructure architectures for bare-metal and virtual machines which includes aspects such as memory, networking, and storage.
  • Design and build the Server operating environment to meet business requirements that function in a ‘continuously operational’ paradigm.
  • Deploy and maintain required support software and utilities including script editors, command shells, firmware and virtual configuration clients.
  • Ensure that the server environment is kept up to date with security and critical patches in conjunction with state standards.
  • Troubleshoot systems to resolve problems, analyze and correct system malfunctions using tools such as tcpdump and wireshark; instruct users, and consult with staff and/or vendors to resolve complex problems.
  • Use appropriate troubleshooting methodologies through all layers of the OSI model to identify root cause of networking problems; plan for and implement appropriate solutions.
  • Resolve unexpected networking issues using all available tools and resources.
  • Evaluate, improve, and maintain information technology security throughout the infrastructure to ensure availability and operational redundancy.
  • Follow standard change control procedures for all changes to production systems and follow standard development/test/production promotion of changes including user testing.

Outcome: Systems are up-to-date and support is available that ensures successful business operations.
Essential Function Indicator: Yes

% of Time:
Responsibility / Duty: Duty: Monitor, documentation and professional development. Provides proactive monitoring and documentation of infrastructure systems while expanding technical acumen.

  • Monitor systems within the infrastructure and verify integrity and availability of infrastructure resources and key processes; review system and application logs to verify completion of scheduled jobs and backups.
  • Document all facets of infrastructure (physical and virtual) including disaster recovery, SLAs, outlining of contracts, licensing restrictions, software installations and break-fix processes with the objective of providing repeatability, business continuity and alignment of strategic business initiatives.
  • Pursue professional development opportunities to keep current with technological advancements, industry direction and improve skill sets.

Outcome: Infrastructure resources are performant and ensures business continuity.
Essential Function Indicator: Yes

Conditions of Employment:
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR and proof they are fully vaccinated against COVID-19 before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement.
Salary Information: The salary range for this position is $77,544 (minimum) up to $101,748. Where the hired candidate will begin within this range is dependent on education, experience and skills.

Posting Date: 04/13/2022
Open Until Further Notice: No
Closing Date: 5/14/2022
Screening to Begin:

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

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Eastern Washington University is a student-centered, regionally based, comprehensive university. Its campus is located in Cheney, within the Spokane metropolitan area, with additional learning centers in the region and elsewhere in Washington State. Its mission is to prepare broadly educated, technologically proficient, and highly productive citizens to attain meaningful careers, to enjoy enriched lives, and to make contributions to a culturally diverse society.

Eastern Washington University will achieve its mission by providing:

  • an excellent student-centered learning environment;
  • professionally accomplished faculty who are strongly committed to student learning;
  • high-quality integrated, interdependent programs that build upon the region's assets and offer a broad range of choices as appropriate to the needs of the university's students and the region; and
  • exceptional student support services, resources, and facilities.
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