Manager of Directed Registration and Enrollment Management

Manager of Directed Registration and Enrollment Management

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Manager of Directed Registration and Enrollment Management - Office of the Registrar - Georgetown University Law Center

Job Overview

The Manager of Directed Registration and Enrollment Management has three distinct areas of responsibility. First, they are responsible for the specialized registration of hundreds of students each semester in professor permission courses, mandatory attendance courses, core/required curriculum (e.g., Advocacy LLM, S.J.D., Two-Year LLM, Scholars programs), cross-campus and consortium courses, and departmental-permission courses - e.g., Supervised Research, Externship. With the Senior Associate Registrar for Registration, they assist with general registration and serves as an advisor to students and faculty regarding these processes.

Second, the Manager runs ad hoc reports and assists in enforcing academic policies as they relate to student enrollment - including processing voluntary leaves of absences and withdrawals from the Law Center, as well as updating student records for degree/certificate changes, concurrent/joint degree students, study abroad and visiting away students. They also create new student records and generates university credentials for special programs - e.g., visiting exchange students and researchers, JD/LLM and LLM/MIA dual degree students.

Third, the Manager coordinates transfer credit analysis and mutually exclusive course review; and works closely with administrators in the Admissions, Academic Affairs, and Experiential Education offices in evaluating official law transcripts and course syllabi for transfer credit and mutual exclusion with Law Center courses.

Work Interactions

The Manager of Directed Registration and Enrollment Management interacts primarily by email and phone with a broad range of constituencies, including students, alumni, deans, faculty, visitors, and other external sources. These contacts require the Manager to analyze and interpret data and provide information in a clear and understandable fashion, serve in an advisory capacity, and understand and interpret Law Center policies and procedures and authorize exceptions to these rules on a daily basis.

Reporting to the Senior Associate Registrar, the Manager has the authority to make decisions and exceptions to regulations, and interacts with the entire Law Center community, including students, deans, full-time and adjunct faculty, administrators, and staff, as well as external constituencies.

Work Environment

Because of the cyclical nature of the Registrar's Office responsibilities, every staff member is called upon to work extended hours (including some weekend time) several times each semester (registration, add-drop, exams, commencement). A positive attitude and a willingness to devote as much time is required to do the job right is a necessary attribute in this department. The Manager must also recognize that during peak times of the year-registration, graduation, and exams, they will be called upon to assume responsibilities outside of their established scope of work. The Office of the Registrar maintains a team-oriented environment; and it is vital that the Manager understands and accepts their role as part of this team.

  • Bachelor's degree - preference for Master's degree
  • At least 3 years of continuous work experience in a demanding environment requiring demonstrated multitasking and organizational skills - preference for work experience in higher education or customer service
  • Computer-literate, with advanced skills in Microsoft Word, Excel, e-mail systems, and PC-based database management programs, such as Microsoft Access, all in a Windows environment
  • Familiarity with internet research tools
  • Ability to multi-task, prioritize projects, and work independently, as well as part of a team
  • Highly motivated, detail- oriented, and organized - with excellent time management skills
  • Strong and demonstrated ability to effectively meet goals and deadlines
  • Demonstrated flexibility and agility in handling multiple complex projects in fast-paced environment while maintaining professionalism
  • Ability to react to new situations appropriately and adapt readily to changing work demands
  • Demonstrated ability to show initiative and to learn new skills
  • Exceptional oral and written communication skills
  • Superior interpersonal and problem solving skills, including the ability to interact in a tactful and diplomatic manner to work effectively with diverse constituencies of faculty, students, staff, administrators, professionals and external constituencies by phone, in writing, and in person
  • Good listening skills, diplomacy, the power to use authority wisely, and an ability to establish priorities are critical to success in this position
  • Capacity to maintain the confidentiality of sensitive information
  • Willingness and availability to assume responsibilities outside their regular scope of during peak times of the year-registration, graduation, and exams, and - as assigned - to assume responsibilities outside of their established scope of work
  • Knowledge of and prior use of Banner, Cognos, and DegreeWorks preferred

Work Mode: Hybrid - 3 days On Campus, 2 days Telework. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources Mode of Work Designation.

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.


Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

COVID-19 Vaccination Requirements:

The Georgetown University community is committed to our public health approach and the important role that vaccines play in contributing to the safety of our University and our broader communities. Georgetown University requires students, faculty, staff and visitors to be fully vaccinated against COVID-19 and to have received a COVID-19 vaccine booster shot when eligible, or to have an approved medical or religious exemption. This requirement applies to all faculty and staff, including teleworking employees. Complete details and updates can be found in the Coronavirus (COVID-19) Resource Center.

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