Student Services Assistant III

Job Details

JOB SUMMARY:

This position performs a variety of highly technical tasks related to the areas of Registration and Financial Aid. This job family incorporates a number of highly specialized functions of which incumbents may perform all or some of the essential functions depending on the operational need of the District.
 
RESPONSIBILITIES:

Specific functions or percentages of time may vary for employees in this classification as directed by the supervisor.
 
ESSENTIAL FUNCTIONS

 General Responsibilities  

  •  Perform a variety of complex duties in support of Student Services. Handle multiple priorities and tasks simultaneously and makes decisions independently according to established guidelines.
  • Respond to questions and provides information to students and the public. Provides back-up with regard to email, phone calls and voicemails that are received in the Enrollment Services departments.
  • Provides training and resources for Enrollment Services areas to Central Help Desk student employees.

 Registration

  •  Register students in person, through email, and provide guidance for registration through the Student Portal.
  • Assist with transcript requests and processing.   Collect requests, print transcript forms, verify payments and holds, and mail out orders.
  • Assist with reviewing error reposts and review/submit degree verifications.  Respond to requests if holds exist.
  • In-put and maintain transferable credits and test scores in each individual student’s account.
  • Process district class schedules by reviewing faculty submissions for accuracy, assigning section codes, inputting information into course files, and generating a copy ready schedule.
  • Prepare all documents for the State FTSE audit visit.
  • Process international student application forms, evaluate visa documentation, transcripts, and issue 1-20 forms.
  • Regularly monitor enrollment verification error reports and make necessary corrections.  This includes Student Status Confirmation reports for the NSLDS system.
  • Assist with the dual enrollment program verification and registration process.

Financial Aid                           

  •  Perform a full-range of clerical duties in support of the Financial Aid Office. Duties include: receiving incoming telephone calls and managing department email account.
  • Collect, review and record receipt of student documents needed for verification process; and working with students regarding required documents for verification, availability of awards.
  • Process and mail/email Award Letters.
  • Opening and distributing office mail.
  • Download scholarship applications from DocuSign account, log into student information System-Anthology Student, review for student eligibility and match to Foundation or institutional scholarship programs.
  • Complete and send DES Verification Forms
  • Prepare FA Appeal packets for the Financial Aid Appeals Committee and notify students via email of results.
  • Process external scholarship and private loan checks to ensure student continues to meet eligibility and ensure no over-award situations exist.
  • Perform other duties commensurate with the functions and level of the position to include the recruitment and retention of students.

KNOWLEDGE, SKILLS, & ABILITIES:

  • Knowledge of specific processes, policies, and procedures of office management and workflow procedures to include effective management of workload, i.e. prioritizing, and organizing work.
  • Knowledge and skill in various word processing, spreadsheet, database, presentation, and integrated information software, systems, and associated hardware, e.g. personal computers.
  • Skill in gathering, compiling, and presenting information in oral and/or written form.
  • Effective communication skills, both oral and written
  • Strong interpersonal skill as applied to interaction with a culturally diverse populations, college administrators, faculty, staff, students, and the public
  • Ability to work independently and as a member of a team in accomplishing tasks. 
  • Ability to analyze situations, develop solutions, and make independent decisions based on established guidelines.
  •  Skill in processing a variety of financial and non-financial transactions, verify accuracy, match against documentation, code to proper account, prepare necessary forms or reports, post transactions, and verify and retrieve information as needed.

PHYSICAL REQUIREMENTS:
Duties performed causes light fatigue of eyes, fingers, or other faculties as a result of repetitive motion and/or long periods of standing or sitting.  Duties require little physical effort in work with light to moderate (up to 20lbs) easy to handle materials.
 
INTERPERSONAL SKILLS:
Significant Level Interpersonal Skills - Position engages in or requires some or all of the following: Develops, motivates, assesses, conducts performance reviews, and rewards other employees; Has significantly high interactions with student, program participants, and/or the public; Provides in depth counseling; Teaches in an open-classroom environment where students are free to confront concepts and question theories; Works with highly confidential information; and/or Interacts on a regular basis with high profile individuals where interactions require well-developed understanding of human behavior and the ability to apply those skills in situations where the outcome is unpredictable.
 
WORKING CONDITIONS:
Job is performed in general office or comparable working area with many and frequent distractions such as noise, interruptions, or congested and occasionally confined work areas with exposure to disagreeable elements.

 

QUALIFICATIONS:

EDUCATION/EXPERIENCE:    One year of college (30 credits) and two (2) years of experience performing student services or related duties  – or – three (3) years of experience performing student services or related duties in lieu of education.   

SALARY: $18.63 - $19.75 per hour (Dependent upon qualifications)

DEADLINE: May 29, 2022

APPLICATION REQUIREMENTS:
Applications must include the following documents to be considered:

  • Cover Letter (Letter of Interest)
  • Resume or Curriculum Vitae
  • Unofficial Transcripts if applicable (Associate's degree and two years)

 Copies of transcripts should reflect completed course work and conferred degrees. All academic course work and degrees must be from a regionally accredited college or university or be certified by an acceptable agency that the institution is recognized by the appropriate governmental agency in its home country (this is generally stated in the degree evaluation).

Transcripts issued in a language other than English must be accompanied by a full translation (word for word) by an acceptable translator. Additionally, each foreign transcript must be evaluated for equivalency to United States accredited course work by an acceptable agency such as those agencies certified by the National Association of Credential Evaluation Services (NACES).
 
Applications containing foreign transcripts that are not accompanied with the above required documentation, will not be considered.

The level the background verification for this position is: Basic 

Organization

Welcome to Central Arizona College! We invite you to make Central Arizona College your employer of choice. Join our dedicated, award-winning faculty and see our quality classroom facilities and equipment. Central Arizona College is a fully-accredited, comprehensive community college with a national reputation for academic and athletic excellence. As a state public institution of higher education, Central Arizona College is a multi-campus community college serving primarily the people of Pinal County. The open door concept provides access to educational opportunities for people with diverse interests, talents, abilities, ages, cultural backgrounds, and ethnic views. We are a learning institution committed to excellence in learning; student achievement and success; leadership and service to community; and providing a quality environment for achieving personal excellence and growth. We invite you to join us.

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