Survey Operations Lead

Johns Hopkins University

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Employment Type
Full Time
Institution Type
Four-Year Institution

Survey Operations Lead
The Bill & Melinda Gates Institute within the Johns Hopkins Bloomberg School of Public Health (JHSPH) has launched a second phase of an innovative survey research program in partnership with Jhpiego, Performance Monitoring for Action (PMA), formerly PMA2020. The project is designed to deliver high-quality, rapid-turnaround data to public health policymakers, program managers, and other stakeholders at frequent intervals to promote data-driven decision-making to improve the health and welfare of populations. To achieve this goal, PMA recruits women from a set of nationally or sub-nationally representative sentinel communities and trains them to collect data on a routine basis using smartphone technology. Data are collected at both households and facilities.

PMA operates in eight geographies. The core survey covers family planning (including contraceptive dynamics) and reproductive health indicators, while maintaining flexibility to add new modules in related health areas according to local data needs. It also includes a panel design that follows a cohort of reproductive age women on an annual basis and a representative set of service delivery points over a 3-year period. The panel is combined with periodic cross-sections drawn from the same sampled, sentinel communities.

The PMA Global team, based in Baltimore, is composed of faculty, staff, and masters and doctoral students. This team works closely with universities and research institutes across the constituent geographies to implement the surveys and to build capacity of those organizations to undertake this work independently. The PMA Global partner Jhpiego oversees sub-award management with country partners, and promotes platform sustainability, communications and data utilization efforts.

We are seeking a Survey Operations Lead (Senior Program Officer).

Specific Duties & Responsibilities:

The Survey Operations Lead will oversee many aspects of technical operations for PMA surveys and will manage several members of the Survey Operations team, providing direct support from Baltimore to PMA global partners.

As a member of the PMA Leadership team, the Survey Operations Lead will help set priorities for the project overall, assist with proposal development, and represent the project with external funders. They will also be responsible for ensuring compliance with financial obligations and contractual policies as well as overall recruitment and staffing for the project.

As a part of this, they will also maintain global workplans, survey timelines, and prepare donor reports in conjunction with Jhpiego PMA staff. Responsibilities also include managing questionnaire changes in close coordination with other members of the PMA Leadership team and the Data Engineering team. The Survey Operations Lead will be responsible for managing any other separate awards for PMA given to the Gates Institute.

The Survey Operations Lead will report to the PMA Principal Investigator.

Supervisory responsibility include members of the Survey Operations team (2-3 people).

Specific tasks for which the Senior Program Officer will be responsible include:
  • Leadership of the PMA Survey Operations team, including managing 2-3 members of the team.
  • Coordinate with Jhpiego PMA staff grant-reporting to project funders on a semi-annual cadence.
  • Work closely with finance team to track project costs for the JHSPH PMA grant.
  • Point of contact for JHSPH HR for all matters related to hiring and staffing for the JHSPH PMA grant.
  • Manage global questionnaire changes in conjunction with the PMA Technical Unit Leadership and Data Engineering teams.
  • Represent the project with external stakeholders and donors.
  • Support PMA Global technical capacity strengthening activities as part of the Survey Operations team.
  • Coordinate with related programs at the Gates Institute and the Johns Hopkins Bloomberg School of public Health as needed
  • Support other programmatic work as needed.

Minimum Qualifications (Mandatory):
  • Master' Degree in Public Health or realted social science field.
  • Five or more years working in the field of survey implementation and programming, preferably in low or middle-income countries.
  • Must be comfortable using various software applications, e.g., Microsoft Office package (Word, Excel, PowerPoint), SharePoint, Dropbox, etc.
  • Must be a fast learner with independent problem-solving ability and strong communication skills.
  • Must be able to travel internationally up to 10-20% of the time.
  • Professional working proficiency in English is required.

* Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Preferred Qualifications:
  • Advanced Microsoft Excel skills.
  • Experience working in academic or research environments.
  • Previous experience with management of personnel preferred.
  • Experience and/or familiarity with statistical analysis software packages (notably Stata)
  • Experience with data collection programs (ODK, CsPro or others).
  • Experience working with organizations or governments in low and middle-income countries is preferable.
  • Knowledge and work experience in family planning programs is a plus.
  • French language proficiency preferred.

Supervisory Responsibility:
  • 2-3 full time staff (Program Officer, Program Officer II)

Additional Information:
  • International travel for the project may resume before the end of the current grant period.

Classified Title: Sr. Program Officer
Working Title: Survey Operations Lead
Role/Level/Range: ACRP/04/MF
Starting Salary Range: $71,510 - $98,410 annually (commensurate with experience)
Employee group: Full Time
Schedule: M-F, 8:30 - 5
Exempt Status: Exempt
Location: School of Public Health
Department name: PFRH Gates Institute
Personnel area: School of Public Health

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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