Housing Operations Coordinator (Onsite - live on campus position)

DePaul University
Chicago, IL

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Diversity and Inclusion Statement Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.
The Highlights
The Housing Operations Coordinator is responsible for the day-to-day operations management and administration of  housing areas, including, but not limited to resident services and support, student employee supervision (payroll, scheduling, and personnel support), building walkthroughs, building inspections, and management of front desk operations / access control (security). 

Is This You?
  • Recruits, hires, trains, and supervises housing operations student employees, including Area Office Assistants, Facilities Assistants, Housing Operations Graduate Assistants, Lead Desk Receptionists, and Front Desk Operations employees.  Reviews all end of shift reports, responds to outstanding operations issues and summarizes findings to management daily, weekly, and monthly. Manages  scheduling, payroll, and personnel management for 140-150 student employees

  • Manages residence hall access control and maintains front desk operations (maintains access control software, updates and enforces the prohibited guest list, follows up with residents on guest policy violations, etc.) ensuring that residence halls are accessed by residents and registered guests only.  Collaborates with Residential Education and Public Safety regarding visitation violations or security issues of a serious nature.

  • Oversees the housing condition process and assesses any building damage charges during move-out.  Manages the residence hall opening and closing processes and procedures to include: student check-in and checkout procedures, management of area key inventory, hall access, and collaboration with assignments staff on occupancy issues.

  • Manages student staff emergency response and response to facilities emergencies after hours (floods, power outages, fire safety, etc.).   Provides after hours and holiday/weekend coverage to response to facilities emergencies and support staff in hall safety and security issues.

  • Along with the Associate Director of Housing Operations, coordinates summer housing processes for Housing Operations (conferences, summer groups, summer residents, early arrivals, etc.).

  • Coordinates the administration of quarterly housing unit Health & Safety Inspections.  Maintains accurate records and reports for buildings in an assigned housing area, while following up with Residential Education staff and residents as needed regarding residence hall policy violations and safety issues.

  • Coordinates daily student staff building inspections in specific housing areas, personally performs regular inspections of residence halls and front desks areas, and follows-up on any outstanding work order requests.

  • Participates in departmental, divisional, and university meetings and training sessions.

  • Performs other duties as assigned.

Your Education
  • Master's degree required (or Master's degree seeking)
    • 3-5 years of operations management, supervision, or university housing management experience required.

Managerial Responsibilities
  • This position coordinates direct supervision of 140-160 student employees along with the other members of the Housing Operations supervision team.

Other Skills & Abilities Required
  • Ability to visually inspect housing facilities on a regular basis in order to report work order issues. 
  • Occasionally ascends and descends stairs while conducting inspections.  
  • Ability to make and hear calls via radio communication.    
  • Proficient in Microsoft Office Suite (Word, Excel, Access)
  • Strong verbal and written communications skills.
  • Ability to organize several projects and tasks with multiple deadlines in a high-volume, changing environment.
  • Ability to effectively interact with students, parents, colleagues, vendors, University staff and faculty.
  • Ability to provide student-centered customer service.
  • Appreciation for and commitment to multiculturalism and diversity issues.
  • Must maintain confidential information.
  • Strong leadership and supervisory skills.
  • Ability to develop and implement short-term solutions while maintaining a long-term focus.
  • Ability to support and uphold department and university missions

Additional Information
For consideration, please include a resume and cover letter.

  • Working for a stable and well-known University that values diversity and inclusion.
  • Medical, dental, and vision benefits.
  • Generous paid time off, sick time, holidays, floating holidays, and more!
  • Matching retirement plan up to 10%.
  • Tuition waivers for employees and dependents!
  • Full-Time Benefits
  • Part-Time Benefits

Required Background Check: Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.
Required COVID-19 Vaccination: Employment at DePaul University is contingent upon receiving all recommended doses of the COVID-19 vaccine, including the booster, or having a valid religious or medical reason not to be vaccinated. To request a religious or medical exemption, please email [email protected]
Mandated Reporting of Child Abuse & Neglect: Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:
Illinois Department of Children & Family Services (DCFS)
Illinois Abused and Neglected Child Reporting Act

Title IX Contact Information
Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX responsibilities. The Title IX Office is on the Lincoln Park campus on the 3rd floor of the Student Center, 2250 N. Sheffield Avenue. The Title IX Office can be reached at 312-362-8970 or [email protected]

DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.


Working at DePaul University

Enrolling more than 23,000 students, DePaul is the ninth-largest private and largest Catholic university in the country. It offers over 200 graduate and undergraduate degree programs through nine colleges and schools. Nearly one third of DePaul’s students are of color—the most diverse of any private university in Illinois—and about 30 percent of each year’s freshmen class intend to be the first in their families to earn a college degree. DePaul’s success extends beyond recruitment—it is among the nation’s top 100 universities in awarding degrees to students of color.

Educating Chicago’s business leaders, lawyers, judges, teachers, artists and public servants for more than a century, DePaul enjoys an excellent academic reputation. It has earned impressive rankings from U.S. News & World Report for its business and law programs as well as distinctions for diversity and community service. A host of higher education guides have recognized DePaul for everything from its economic value and happy students to its hot and trendy campus and great town-gown relations.

DePaul prides itself on the strength of its academic programs, especially the programs in entrepreneurship, real estate, and the part-time MBA; computer science, network assurance and digital media; psychology and philosophy; music and theater; health and intellectual property law; and adult learning initiatives. Despite its size, the university is committed to providing students with personal attention; the student/faculty ratio is just 16:1. Professors who teach graduate students also teach undergraduates in small-group settings.

DePaul’s goal, expressed in the VISION twenty12 strategic plan, is to become one of the finest urban, Catholic universities in the United States. It is focused on creating nationally recognized, rigorous programs of study; preparing women and men to be at the forefront of their chosen fields as ethical and socially engaged leaders; and further strengthening its financial and operational foundations.

DePaul was founded in 1898 by the Congregation of the Mission (or Vincentian) religious community, which follows the teachings of 17th century French priest St. Vincent de Paul. Established to provide a high quality education to immigrants and others who were denied access to college, DePaul continues to embrace this mission today, recruiting and graduating significant numbers of students from disadvantaged and underrepresented groups.


Located in Chicago, Illinois, DePaul has two primary campuses and four suburban locations. The Loop Campus is in the heart of the downtown business and cultural district and is home to four of DePaul’s colleges, a theater, a residence hall and most administrative functions. It is separated by a 20-minute trip on Chicago’s “el” train from the Lincoln Park Campus, close to Lake Michigan and Wrigley Field. Considered one of the nation’s most beautiful urban campuses, Lincoln Park is home to five colleges, the main library, numerous residence halls, a student center and the Ray Meyer Fitness and Recreation Center, open to employees and students.

Both campuses are located in thriving business and residential districts that are well served by public transportation, providing a full array of housing choices for employees. Chicago boasts six professional sports teams and some of the best theater, music and art venues in the nation. As an international business hub and conference center, Chicago enables employees to build strong professional networks and remain on the leading edge of their fields.

More Information on DePaul University
• About the Area


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