Job Details

Job Location: Mount St. Joseph University - Cincinnati, OH

Position Type: Full Time

Education Level: 4 Year Degree

Travel Percentage: None

Job Shift: Day

Job Category: Education

Job Description Status: Non-exempt

Purpose: Primary responsibilities include course schedule preparation; examination and accuracy of academic records created and maintained by the Registrars Office; web registration; faculty and staff training as appropriate on web registration; student support, and maintenance of Jenzabar reports, data, and records associated with the Registrars Office; Dual Enrollment registration processing; diploma creation and mailing; maintain graduation data; supervision of student workers when applicable

Duties:

• Create and maintain all-year schedule, session course schedules, and all course records, including schedule changes
• Manage grade processing
• Create and maintain Jenzabar records table maintenance for student records, grading tables, registration, and course history records
• Maintain accuracy of student academic records
• Manage and coordinate document imaging and the organization of student records and files in the vault and archives.
• Manages registration of all dual enrolled students
• Maintain Core curriculum codes
• Schedule academic classrooms and labs for each semester/term
• Schedule classrooms for events
• Process and maintain learning contracts
• Supervises student workers.
• Process and maintain Incomplete contracts, and Incomplete grade conversion each semester
• Maintain student waitlisting
• Report student enrollment data to the National Student Clearinghouse (NSC) as required by NSC
• Report graduation data to NSC after May, August, and December postings
• Manage the implementation and changing dynamics of Web registration, e.g., verifies that all necessary Jenzabar tables and web groups are updated.
• Create and maintain adjunct instructor records in Jenzabar
• Track attendance verification beginning of each semester/term
• Maintain academic calendar in Jenzabar
• Maintain catalog course descriptions
• Assist with commencement twice a year as needed
• Maintain graduation data and reports
• Create and mail diplomas three times a year, and as needed
• Participate on University committees as assigned
• Participate in the following Registrars Office team-based responsibilities:
• Knows and complies with FERPA regulations and guidelines.
• Contributes to team effort by welcoming new and different work requirements
• Explores new opportunities to enhance the services of the department
• Helps others accomplish related job results as and where needed

Primary Contacts: Registrar's Office staff, Student Administrative Services Staff, Academic Advising Resource Center staff, Academic Division Deans and Department Chairs, faculty advisors, students, Administrative Computing staff, and other members of the University community.

Supervision Exercised: Supervision of student employees

Supervision Received: Works toward a previously defined objective with little supervision and uses a wide range of procedures; plans and arranges own work referring unusual cases to the Registrar

Qualifications Education: Bachelor's degree

Experience: Knowledge and work experience with the implementation of academic record policies and procedures, work experience in a customer service environment; experience with computerized academic records, course scheduling, and registration system, and a demonstrated ability and commitment toward diversity, equity, and inclusion.

Specialized Training: Proficient in the use of Microsoft Office programs. Knowledge of Jenzabar CX preferred.

Skills/Attributes

Customer Service:

• Exhibit a "customer first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
• Adapt willingly and quickly to changing priorities, responsibilities, and students' (or other customers) needs and expectations; anticipate and identify students' (or other customers) needs
• Demonstrate an ability to facilitate transition and counsel students towards the realization of full educational potential (can be personalized for position)
• Demonstrated ability to recognize, appreciate and serve culturally diverse populations, special needs, and others
• Available to rotate through multiple time frames of service operations
• Demonstrate an enthusiastic approach to duties and a commitment to liberal arts education

Teamwork:

• Collaborate well with others for a cohesive group
• Communicate, cooperate and collaborate well with others to achieve common office, department, or University goals
• Willingly assists in various responsibilities as appropriate within the department and other areas of the university as appropriate as required during high service demand times

Communication:

• Develop and nurture an effective, productive, and respectful rapport and working relationship with students, faculty and staff co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism
• Demonstrate strong interpersonal and organizational skills, a sense of humor, flexibility, and creativity
• Demonstrate strong written, telephone, and electronic (email and internet) communication skills and strengths in public speaking (if applicable)
• Communicate information clearly and concisely and listen well to others

Attention to Detail:

• Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights, or omissions

Initiative:

• Take immediate and independent action when necessary assuming initiative for creative problem solving
• Demonstrate creativity and high energy
• Accomplish tasks with follow through to completion

Technical:

• Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office

Work Environment, Physical Demands:

• Multiple service hours; computer data input; multiple concurrent tasks with service interruptions; extensive customer contact; strict confidentiality; detailed work.

To apply, please upload a cover letter, resume, and contact information with three professional references via Paycom.

A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's Non-Discrimination Policy.

Mount St. Joseph University is an Equal Opportunity Employer