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Intl Program Support Specialist

Johnson County Community College
Overland Park
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Job Details

Johnson County Community College

Position Title
Intl Program Support Specialist

Student Success & Strategy

Position Type
Part-time Regular, Non-Exempt

Number of openings

Work Schedule, Hours per week
Monday-Friday, 8 a.m.-5 p.m., 25 hours per week

Position Grade

Pay Range
$15.47 - 18.56 (actual pay depends on qualifications)

Overland Park Main Campus

Benefits Category


JCCC Benefits Information

Job Summary
Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture - not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Serves students and families in the International and Immigrant Student Services Office, both in person and over the phone with all aspects of the international and immigrant student enrollment, transcript, and immigration regulation requirements.

Serves as an expert in foreign transcript evaluation, administrative support, customer service expert, and foreign financial documentation verification. Supports office staff and students in evaluating immigration documentation and frontline processing: like scanning, reports, and census data, as well as ensuring documentation is appropriately stored in the student's file(s). In addition, serves as a federally authorized Designated School Official and, assists with day-to-day regulatory processing.

Job Duties
Job duties include but are not limited to:
  • 1. FOREIGN TRANSCRIPT EVALUATION. Prepare and process paperwork relative to student files, for F-1 admission, immigrant financial aid, InCred evaluations for Financial Aid purposes, perform data entry in Banner, serve on departmental committees, advise students on processing of F-1 status or foreign transcripts for financial aid, and answer IISS and financial aid emails. Update requirements in Banner, maintain and update (as needed) front desk and foreign evaluation documents reference guides and the departmental training manual, ensure documents are updated and accurate. Performance is acceptable when: a. InCred portal is updated with student records, tracking of transcript evaluation is accurate (submission, missing documents, and communication). Tracks and prepares spreadsheet of documents for billing invoice. b. Banner accurately reflects high school and college level completion and documentation for the foreign transcripts. Records are maintained and processing is consistent from student to student. c. Level of satisfaction is high with both students and colleagues being served. d. Processing and evaluating occurs as soon as possible, but no later than 5 business days during peak periods.
  • 2. FINANCIAL VERIFICATION - Evaluates international and U.S. financial documents and records findings appropriately in accordance with standard office policies. Verifies polices and forms are up-to-date and accurate on a semester basis. Performance is acceptable when: a. Evaluates and processes documents within stated processing time frame of 5 business days. Processing times meet 5 day maximum during peak periods and ensures transcripts are accurate. b. Correspondence regarding missing documents, certificate of finance, and bank verification is done professionally and using business English. c. Financial documents are evaluated consistently and takes into consideration college policies. Documents submitted, in file, and on record support outcome of an evaluation. All banner screens are accurate, and evaluations are equitably applied to documents.
  • 3. PROCESSING - Supports international and immigrant students with financial aid processing by updating and validating student records for high school completion, scanning documents, financial verification, semester census, and completing internal reports. Contact with students is required and customer service experience is needed. Performance is acceptable when: a. No more than 5 business days maximum are required from the documentation receipt to processing completion. If processing deadline goal(s) cannot be met, student is corresponded with accordingly and situation is documented in student's file. b. Communication is succinct, utilizes correct grammar and punctuation. Processing is documented in the student's file under the correct codes, and student's file is updated accordingly. Meets with students to explain required documents, evaluation outcomes, or needed documents. c. Supports front desk processes and works at front desk daily (majority of scheduled hours will be at the front desk). However, when coverage is needed may work all hours at the front desk. d. Supports coordinators with administrative processing such as programming support, travel, and other processing as needed.
  • 4. COMPLIANCE - Understands regulatory issues and interpretation, culture, language, and customary practice. Updates in accordance with mandatory reporting time frames for addresses, change of major, and registration. Performance is acceptable when: a. Federal Designated School Official (DSO) regulatory reporting is accurate, in Banner and SEVIS. b. Students are appropriately advised on federal regulations and institutional policies interpreting regulations. c. Works with team members in a professional and respectful fashion to ensure students' records, data, and files are appropriately updated and accurate. Engages professionally with college personnel when updating and adjusting student records. Defers student advising to office coordinators.

Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

Required Qualifications
  • Associate Degree
  • Must be able to use a variety of computer programs including Banner, coordinating systems, and standard office equipment
  • Must have office experience and customer service experience

    Preferred Qualifications
  • Bachelor's degree
  • Experience with use of personal computers, international students, international transcript evaluation, SEVIS, and college/university processing
  • Supplemental course(s) in immigration regulations and interpretation
  • Familiarity with general federal regulations governing immigration and student visa issuance as well as multi-lingual ability

    Required application documents

    Cover Letter

    Every employee of the college is expected to treat all members of the college community with dignity and respect demonstrating professional, courteous and respectful behavior and engage in constructive conflict resolution, when needed.

    In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

    Johnson County Community College (JCCC) is an Equal Employment Opportunity Employer. JCCC provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

    If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email [email protected].

    For a summary of all disclosures (Background Check, Clery Act, ADA, EOE, etc.) refer to the links on our Careers Page.

    To apply, please visit:

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  • Organization

    Working at Johnson County Community College

    With more than 34,000 students enrolled in credit and continuing education classes each semester, Johnson County Community College is the state's third largest institution of higher education and the largest of its 19 community colleges.

    JCCC offers a full range of undergraduate credit courses that form the first two years of most college curricula. The college has more than 100 transfer agreements with area colleges and universities that ensure admittance to specific programs such as business, engineering and education. JCCC students are able to begin their first two years of a four-year degree program here and complete that degree on schedule.

    In addition, more than 50 one- and two-year career and certificate programs prepare students to enter the job market in high-employment fields. The college maintains extensive student support services such as computer labs, math labs, a writing center and a learning center.

    JCCC’s continuing education program is the largest, most comprehensive in the Kansas City area. Through the Center for Business and Technology, participants can take courses in management and computer application or seminars and workshops that lead to professional certification and licensure. Personal enrichment classes, on topics ranging from gardening to money management, are also offered, while nationally and internationally performing and visual artists appear in the performance spaces and Gallery of Art in JCCC’s Carlsen Center.

    The campus, centrally located in the county on 234 acres, opened in 1972. There are 18 major buildings on campus. Currently under construction are the Regnier Center and the Nerman Museum of Contemporary Art.

    JCCC’s full-time faculty and staff numbers about 875. Another 1,800 people work as adjunct faculty or part-time staff. Most faculty members have master’s degrees, and many have or are earning doctorates.

    JCCC returns about $2.70 to the community for every tax dollar it collects. The college's total tangible economic impact on the community is more than $182 million annually.

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