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WIC Customer Service Support

San Diego State University
San Diego

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Job Details

WIC Customer Service Support

Req No: 2022-13454
Category: Administrative/Clerical
Type: Full-Time Contract
Salary: $15.00/hr
Close Date: 5/17/2022

The SDSU Research Foundation Women, Infants, and Children (WIC) Program is the largest WIC agency in San Diego County, with approximately 80 employees providing a variety of nutrition services to over 26,000 participants monthly. The WIC program is a safety net program that aims to safeguard the health of low-income women, infants, and children up to age 5 who are at nutrition risk by providing nutritious foods to supplement diets, information on healthy eating, and referrals to health care for residents of San Diego County.

Under the direction of the Area Supervisor and Registered Dietitian Supervisor, the WIC Nutrition Services Assistant is responsible for providing a variety of clerical duties in support of WIC program operations; provides customer service to program participants and applicants; educating participants on non-nutrition issues such as program orientation, including the use of food benefits and determines eligibility of WIC participants. This position travels to other WIC Offices in the San Diego region as needed. This position may include training for eligibility to become a certified California WIC Nutrition Assistant (WNA).

The WIC Nutrition Services Assistant is responsible for but not limited to:

Customer Support 50%
Responsible for checking-in participants by determining eligibility, gathering applicant information, verifying income,
calculating eligibility for program services, accurately issues food benefits, coordinates and provides service referrals as necessary, obtains participant anthropometric measurements and screens for blood work. May issue breast pumps under the guidance of professional staff.

Group Education and Orientation 25%
Provides orientation information regarding benefit usage to new participants; Leads group education (non-nutrition) to
participants on topics such as program orientation and the use of WIC food benefits. Participates in community outreach efforts in local areas.

Clerical Support 20%
Schedules and coordinates WIC appointments; processes and maintains program records, files and documentation;
copies, faxes and scans documents; updates and maintains client records; performs WIC WISE data entry and generates reports; maintains inventory control of forms and supplies.

Other Duties and Responsibilities as Assigned 5%
Participates in staff meetings and trainings as needed.


  • High School Diploma or equivalent
  • One-year of previous WIC experience or Social Services Experience
  • Experience leading group discussions

Preferred Education and Special Skills
  • Bilingual in English and Spanish or English and Arabic depending on location

  • Candidate must reside in California and able to report to worksite when needed.
  • This position is located in Escondido WIC Office 1131 E Washington Ave, Escondido, California 92025.
  • The COVID-19 vaccine is required by the CSU for all SDSU Research Foundation employees as a condition of employment. Should you be offered a position, you will be required to provide proof of vaccination status. Individuals who obtain an approved medical or religious exemption on file will be required to complete regular COVID-19 testing
  • A background check (including a criminal records check) and Livescan (fingerprint) must be completed satisfactorily before any candidate can be offered a position with SDSU Research Foundation/WIC
  • San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer

This position is open until filled with the first review of candidates on April 13, 2022

To apply, visit

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Since it was founded in 1897, San Diego State University has grown to offer bachelor's degrees in 89 areas, master's degrees in 78 areas and doctorates in 21 areas. SDSU's approximately 32,000 students participate in an academic curriculum distinguished by direct contact with faculty and an increasing international emphasis that prepares them for a global future.

SDSU's annual economic impact to the state of California is $6.5 billion, according to an impact report done by the California State University in 2010.

Of SDSU's 280,000-plus alumni, approximately 60 percent live in San Diego. They comprise more than half the region's engineers, teachers, entrepreneurs and the local workforce for a host of other industries.

Learn More About:

Research: Since 2000, SDSU faculty and staff have attracted more than $1.7 billion in grants and contracts for research and programs ranging from cardiovascular disease to marine biology.

Diversity: SDSU ranks No. 19 in the nation for racial diversity and among the top universities for economic diversity. SDSU was ranked No. 11 in the nation and No. 4 in California for bachelor's degrees awarded to Hispanics by Hispanic Outlook for Higher Education

International Study: SDSU offers 350 international education programs in 50 countries. Nearly 12,000 students have studied abroad in the past 12 years.

Community Service: SDSU is a recognized leader in innovative efforts to improve urban K-12 education. The City Heights Educational Collaborative and Compact for Success both positively impact the academic achievement of elementary, middle and high school students in the local area.

Sustainability: Sustainability is an every-day part of the university culture at San Diego State University. Students, faculty and staff all participate in a myriad of ways, from festivals, to research to academic programs. In spring 2014, SDSU opens its first LEED Platinum Certified building — the 206,000 square-foot Aztec Student Union.

Find Us
5500 Campanile Drive
San Diego
United States
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