Associate Director, Integrative Student Services - MSM Program, School of Business

Job Details

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Job Description Summary

Summary: Responsible for managing the day-to-day operations of an engaging, supportive, and inclusive degree program student experience. In collaboration with other student services colleagues in the school, designs, develops, implements and evaluates programs and processes to support student and program success. This role allows a student affairs staff member to bridge the gap between traditional academic and student services and enable student development on a variety of levels. Furthermore, the MSM program setting provides an opportunity to foster student success and engagement across a remarkably talented and diverse professional school student population in a nationally prominent educational environment.

Job Description

Essential Functions:

  • In collaboration with other staff and faculty members, provides for student experiences in curricular, co-curricular, and extra-curricular contexts that align with our mission to educate students who are impactful, professional, honorable, and global in outlook.
  • Champions a student success orientation across the program experience from matriculation to graduation, continuously assessing student needs and working proactively to support success on individual and group levels.
  • Coordinates marquee program events (e.g. new student orientation/transition programming, team-building events, milestone celebrations, and other co-curricular events), including liaising with internal and external stakeholders where appropriate.
  • Works in an advising capacity with individual students, student teams, and student leaders.
  • Supports initiatives to foster understanding and increase cross-cultural exchange to deepen student learning about self and others in a diverse community.
  • Works directly to support and advocate for students in personal, social, or academic distress.
  • In conjunction with centralized ISS staff in the school, liaises directly with student support and resource offices at Wake Forest to provide world-class graduate business student services and processes (partner units include Learning Assistance Center & Disability Services, University Counseling Center, Student Health Services, University Police, Identity/Affinity Centers, etc.).
  • Manages regular program-wide communications that include engagement and leadership opportunities, resources, upcoming events, feedback venues, as well as relevant deadlines/deliverables.
  • Works with other program colleagues and WFUSB functional areas to ensure a high-quality day-to-day student experience in the program, communicating proactively about student successes, needs, and concerns.
  • May provide leadership or direction to student workers or other part-time assistants.
  • May engage in other areas of work relating to the student experience as needed, including operational, logistical, and administrative functions associated with the program.

Required Education, Knowledge, Skills, Abilities:

  • Master’s degree in student affairs/personnel administration or a closely related field is strongly preferred, as well as three to five years of experience, or an equivalent combination of education and experience
  • Ability to work effectively with a diverse community of student, staff colleagues, and faculty members.
  • Commitment to the values of cultural and ethnic diversity and the ability to build inclusive and respectful communities where differences are appreciated and engaged
  • Knowledge of, and a professional commitment to, continued learning about student development and effective higher education administration.
  • Knowledge and understanding of academic cultures, rules, and regulations; including knowledge of the Family Educational Rights and Privacy Act (FERPA)
  • A self-starter with the ability to work independently with minimal supervision on a variety of complex tasks concurrently, and the ability to prioritize tasks against key goals
  • Strong interpersonal skills, including verbal and written communication, and listening capabilities
  • Excellent organizational skills, with accuracy and attention to detail


This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.

Additional Job Description

In an effort to protect the health and safety of the campus community, all faculty and staff positions, excluding staff who perform duties exclusively at Graylyn Conference Center, are required to be fully vaccinated with an FDA approved or authorized COVID-19 vaccine prior to their hire date. Once hired, faculty and staff must maintain full COVID-19 vaccination status throughout their employment at Wake Forest University. Faculty and staff with disabilities or sincerely held religious beliefs that preclude vaccination should contact Human Resources to request a reasonable accommodation.

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.


Wake Forest University, formed in 1834, has experienced decades of growth and innovation.  WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs.  The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty.  It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.

Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust.​

The University is comprised of:  the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus.  Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1.  Wake Forest employs approximately 2,772 full and part-time faculty and staff.

Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC).  Since its founding, the university has adopted the motto “pro humanitate,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative.

Winston-Salem, NC

Wake Forest is located in Winston-Salem, NC, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina.  Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene.

Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family.  Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town (

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