Graduate Recruitment Operations Specialist

Job Details

Category:: Professional
Department:: Office of Graduate Recruitment and Admissions
Locations:: Binghamton, NY
Posted:: May 4, 2022
Closes:: Open Until Filled
Type:: Full-time
Ref. No.:: 49555
Position ID:: 147154

About Binghamton University:

Binghamton University is a world-class institution that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by outstanding academics, facilities and community life - promotes extraordinary student success.

Binghamton merges rigorous academics, distinguished faculty and state-of-the-art facilities to engage and challenge its 18,000 students. The high-achieving Binghamton student body also represents a great diversity of life experiences, from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration and community service.

Job Description:

Budget Title: Senior Staff Assistant (SL-3)

Salary: $50,148 - $55,000

The Office of Graduate Recruitment and Admissions at Binghamton University (SUNY) seeks a professional with knowledge and experience of databases and data analysis, marketing, recruitment and/or admissions in higher education for the position of Graduate Recruitment Operations Specialist to promote the values and strengths of Binghamton University's graduate programs to prospective students.

Reporting to the Associate Director of Graduate Recruitment, this professional will assist the University with implementing, supporting and overseeing the Graduate Admissions platform. The Graduate Recruitment Operations Specialist will develop, deliver, and maintain Slate-based communications, template libraries, standard queries, and on demand or custom reports within Slate.

The ideal candidate for this position has significant experience working with databases and will be a data driven, dynamic, and highly motivated individual who is comfortable with the technical aspects of the position.

Essential Functions:

  • Create communication materials and campaigns using Slate to promote the University
  • Perform quality assurance/control on correspondence, publications, and reports to ensure all materials are grammatically correct, free of spelling errors, and format, layout, and graphic representations are consistent with style guidelines
  • Support the development of on-going and new drip email campaigns, specifically updating templates to be used and ensuring the logic is accurate
  • Assist in executing communications and emails using new or existing templates, specifically ensuring targets are accurate
  • Build and check queries (quality assurance) for mid- to high-risk communications involving student business processes
  • Create reports using queries and data collected within Slate platform to support recruitment and admissions needs
  • Proactively gather, analyze, prepare and summarize recommendations of process and procedural documentation, implementing approved changes.
  • Monitor and analyze enrollment and application trends; utilize data and performance indicators to create reports and advise the Associate Director of Graduate Recruitment and the Vice Provost for International Education and Global Affairs
  • Coordinate, in collaboration with other team members, the JFK bus service to Binghamton University, including the scheduling and communications in Slate
  • Support operations in Graduate Recruitment and Admissions


  • Bachelor's degree in business, data analytics, engineering, sciences, computer science, or a related field
  • Ability to manage and plan according to given timelines and priorities to deliver projects of varying size and urgency
  • Excellent organizational skills including attention to detail, multi-tasking, prioritization and decision-making skills
  • Experience working with databases, including knowledge about the process of developing, delivering, and maintaining template libraries, queries, and reports
  • Demonstrated organizational skills, including ability to plan, establish priorities and handle multiple tasks and projects
  • Team player who is highly motivated, a self-starter, and a dedicated professional
  • Ability and willingness to expand technical skills
  • In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations, and narrative description
  • Ability to work well under pressure and balance competing priorities
  • Proficiency with Microsoft Office and proven ability to learn and use new technology university systems
  • Committed to a culture of diversity, equity, respect and inclusion; demonstrated ability to build working relationships with people having a wide variety of backgrounds, perspectives, and experiences
  • Ability to adhere to University policies and procedures
  • Must adhere to University COVID-19 testing, symptom tracking and all other COVID protocols established by the University


  • Master's degree by June 2022 in business, data analytics, engineering, computer science, or a related field
  • Experience with Slate or similar CRM tool
  • Professional experience working in higher education and/or in recruitment or admissions
  • Familiarity with graduate school application and admission processes
  • Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow, and architecture (CRM specific)
  • Some experience with, or desire to learn, HTML, CSS, JavaScript, and/or front-end frameworks
  • Some experience with, or desire to learn, T-SQL and related complex data structures
  • Demonstrated computer proficiency, including knowledge of office productivity software, preferably Windows and related database software

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected]

Payroll information can be found on our website

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:

Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.

Application Instructions:

Deadline for Internal Applicants: May 18, 2022

Deadline for External Applicants: Open until filled

Review of applications will begin immediately and continue until the vacancy is filled.

Persons interested in this position should apply online.

Please submit:

  1. Resume,
  2. Cover letter, and
  3. Contact information for three professional references

You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents:


Working at Binghamton University

Message on working at Binghamton University from President Harvey Stenger    


Binghamton University opened its doors as Triple Cities College in 1946, to serve the needs of local veterans returning from service in World War II. Originally located in Endicott, N.Y., five miles west of the present campus, the fledgling school was a branch of Syracuse University.

Four years later, the college was incorporated into the State University of New York (SUNY) and renamed Harpur College in honor of Robert Harpur, a Colonial teacher, patriot and pioneer who helped settle the area west of Binghamton.

In 1961, the campus moved across the Susquehanna River to Vestal. Growing enrollment and a reputation for excellence soon led to the selection of Harpur College as one of four doctorate-granting University Centers in the SUNY system.

In 1965, the campus was formally designated the State University of New York at Binghamton, and in 1992, Binghamton University was adopted as our informal name.

Mission Statement

Binghamton University is a premier public university dedicated to enriching the lives of people in the region, state, nation and world through discovery and education and to being enriched by partnerships with those communities.

Vision Statement

Binghamton as an institution is dedicated to higher education, one that combines an international reputation for graduate education, research, scholarship and creative endeavor with the best undergraduate programs available at any public university.

We are an academically selective community that shares ideas across departments, disciplines and borders. We encourage faculty, students and staff to ask unexpected questions, foster open dialog and develop innovative solutions to important problems.

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