The Director of Facilities Hospitality, in the office of Facilities and Campus Services, provides the leadership to subordinate managers and supervisors in planning, establishing and maintaining the highest achievable custodial cleaning program required for a residential college environment. Responsible for the cleanliness, sanitation, appearance, working or living environment of more than 900,000 square feet of academic, residence life, staff/faculty housing units and general-purpose buildings. The Director of Facilities Hospitality is responsible for the intra-campus movement of inventory property and supports setting up for all special events and taking down after the event including weekends. The Director of Facilities Hospitality is responsible to administer the Event Management System software in support of campus space usage needs. This position is responsible for the timely management of mail services operations and deliveries in support of both internal and external postal/delivery services.
DESCRIPTION OF DUTIES AND RESPONSIBILITIES:
- Encourages the development of the custodial cleaning, movement and special set-up and mail services personnel to the highest possible levels.
- Establishes long and short range goals for each of the activities managed.
- Works closely with deans, department heads and Student Affairs in achieving our goals in housekeeping, moving and special set-ups and mail services.
- Carries out the recommendations of the AVP Facilities concerning activities in house-keeping, moving and special set-up and mail services.
- Conduct building surveys to determine the staffing of cleaning personnel, moving and set-up crew.
- Preparation and management of annual budgets of approximately $2.5 million.
- Counsels with Facilities leadership to discuss problem areas and identify means of improvements.
- Works closely with Student Affairs, Housing and Building Maintenance personnel with respect to modifications and summer maintenance programs.
- Reviews all new construction plans to insure housekeeping requirements are met.
- Conducts periodical building inspections to insure standards are being maintained.
- Collaborates with counterparts at other universities on matters of common interest.
- Visit with faculty and staff members who may be experiencing a housekeeping problem.
- Lead housekeeping personnel to develop and maintain uniform practices for cleaning procedures
- Determine equipment and supplies needed.
- Responsible for operating within budget.
- Interview applicants for department positions and make selections as needed.
- Customer Focal for Facilities activities at the President’s residence.
- Develops and conducts training programs designed to develop standard methods and use of materials; implements use of new methods, systems, and materials; trains and orients new personnel to perform effectively through formal training and in-service training methods.
- Delegates to and holds subordinates responsible for satisfactory performance of assignments.
- To inspect all linens to ensure that they are being used properly and are in good condition Ensure that all linen is properly stored for summer program usage.
- Responsible for looking after the implementation and administration of policies and procedures for the optimal maintenance and staff/faculty institutional housing.
- Maintain the property by investigating and resolving employee complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs
- Manage an on-call 24-hours service program in support of Staff/Faculty institutional housing.
- Must possess good multi-cultural skills and promote Diversity and local culture awareness
- Meticulous and pays attention to detail
- Demonstrable leadership skills. Ability to motivate and continually enhance the performance of department staff
- Ability to work well independently and as part of a multi-disciplinary team
- Directs supervisory personnel in maintaining a standard level of cleanliness in assigned buildings, for the general safety, health and comfort of the Students, Staff, Faculty and the condition and state of repair of the buildings.
- Delegates to and holds subordinates responsible for satisfactory performance of assignments. Performs other related tasks within the Physical Facilities Department, to include special studies that include investigation, analysis, and recommended solutions to problems as required by the AVP of Facilities
- Investigating any colleague’s accommodation requests and communicating if feasible or not Ensure necessary accommodation rules and regulations are known and respected by all colleagues
- Coordinates room inspections & Assists in room set ups for new arrivals
- General working knowledge of all Human Resources functions Keeps Human Resources team informed regarding pertinent issues in the housing
- Assist with Lease contract renewals or terminations
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
The successful candidate will also be able to perform the following essential functions:
• Take and follow directions.
• Work cooperatively with others.
• Receive and respond appropriately to constructive criticism.
• Display a positive attitude.
• Balance multiple tasks and priorities.
• Performs other essential duties and tasks specific to the position.
EDUCATION: Bachelor’s degree in Hospitality Management or Business or a related field or equivalent combination of education and experience is required.
EXPERIENCE: A minimum of 10 years of proven experience managing a large work force. Five or more years managing housekeeping or custodial cleaning operations. Two to three years in hospitality or related industry with proven experience as a hospitality director.
LICENSES AND CERTIFICATIONS: A valid driver’s license or equivalent means of reliable transportation to off-site meetings and events and the ability to be insured under the College’s authorized driver’s policy is required.
REQUIRED KNOWLEDGE, SKILLS, and ABILITIES: Individual must possess knowledge, skills, and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of knowledge skills and abilities.
- Solid understanding of hospitality procedures and best practices
- Knowledge of quality standards (e.g. ISO)
- Proficient in MS Office and relevant software (e.g. EMS)
- Excellent organizational and leadership skills
- Outstanding communication (verbal and written) and interpersonal skills
- Problem-solving aptitude
- Comfortable in a fast-paced or high-pressure environment
- In-depth knowledge of their industry
- Knowledge and understanding of housing law and regulations
- Detailed oriented with good office and computer skills
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community and be aware of the community’s resources
- Lead the overall housing operations and represent the housing operations on behalf of the institution to ensure each area delivers upon key metrics connected to broader institutional goals and objectives.
- Ability to communicate a compelling vision that inspires exceptional “World-Class” Guest Service and translate the vision into operational processes
- Develop a strategic operating plan that focuses on continuous process improvements and alignment across the Facilities department leadership team.
- Interpret and utilize performance metrics and operational indicators to motivate and enhance the overall performance of the team
- Partner with teams to support project execution and integration; identify and verify the scope of work, operational impact, show readiness, contingency planning, budget management, and schedules
- Develop and transfer knowledge and skills to salaried leaders and multifunctional hourly staff. Conduct career conversations with salaried leaders in support of talent management practices.
- Demonstrated ability to deal effectively with conflict, strong problem solving and decision making as well as continuous improvement process skills
- Demonstrated ability to provide strategic and tactical leadership skills, taking a concept and driving to implementation, with a focus on people, process and metrics
- Understanding and proficiency in business analytics (budgets, financial analysis, data analysis)
- Knowledge and understanding of housing law and regulations
- Proven excellence in sanitation and housekeeping programs involving large institutional or educational complexes; keeps abreast of changing trends in cleaning operations; administrative ability to communicate effectively
- Knowledge of environmental science and sanitation fields and/r ability to participate in certificate program to gain certifications.
REQUIRED HOURS: The regular hours for this full time position are 8:00 a.m. to 5:00 p.m., Monday – Friday. Holiday, weekend and evening work hours may be required. Travel may be required. Regular hours may vary and exceed 40 hours per week due to needs of the College or division. This is a 12-month position.
CLASSIFICATION AND STATUS: This is a regular full-time exempt level position. This is a benefits-eligible position.
PHYSICAL REQUIREMENTS: Moderate (up to 30 lbs.)
SUPERVISORY RESPONSIBILITY: Yes
GROOMING AND APPEARANCE: The Claremont Colleges seek to maintain a neat and professional image at all times. (A uniform is required and will be provided).
The successful candidate will be required to undergo a full consumer background check. Certain positions will require the successful completion of a post-offer physical agility test. Employment is contingent on the satisfactory results of the aforementioned, in addition to compliance with requirements cited in this job description.
This job description defines the essential or fundamental job duties of this position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title 1 of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA). Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. Duties and responsibilities can change and develop over time, accordingly the College reviews job description on a periodic basis and may make changes of business necessity.
Employment with the College is “at-will” meaning that the terms of employment may be changed with or without notice, with or without cause, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties, and location of work. There is no agreement express or implied between the College and you for continuing or long-term employment. While the College has every hope that employment relationships will be mutually beneficial and rewarding, employees and the College retain the right to terminate the employment relationship at will, at any time, with or without cause. The President is the only person who can modify or alter the at-will employment relationship.