Director of Facilities Hospitality

Claremont McKenna College
Claremont, California (US)

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Job Details

The Director of Facilities Hospitality, in the office of Facilities and Campus Services, provides the leadership to subordinate managers and supervisors in planning, establishing and maintaining the highest achievable custodial cleaning program required for a residential college environment.  Responsible for the cleanliness, sanitation, appearance, working or living environment of more than 900,000 square feet of academic, residence life, staff/faculty housing units and general-purpose buildings. The Director of Facilities Hospitality is responsible for the intra-campus movement of inventory property and supports setting up for all special events and taking down after the event including weekends.  The Director of Facilities Hospitality is responsible to administer the Event Management System software in support of campus space usage needs. This position is responsible for the timely management of mail services operations and deliveries in support of both internal and external postal/delivery services.




  • Encourages the development of the custodial cleaning, movement and special set-up and mail services personnel to the highest possible levels.
  • Establishes long and short range goals for each of the activities managed.
  • Works closely with deans, department heads and Student Affairs in achieving our goals in housekeeping, moving and special set-ups and mail services.


  • Carries out the recommendations of the AVP Facilities concerning activities in house-keeping, moving and special set-up and mail services.
  • Conduct building surveys to determine the staffing of cleaning personnel, moving and set-up crew.
  • Preparation and management of annual budgets of approximately $2.5 million.

Quality Assurance

  • Counsels with Facilities leadership to discuss problem areas and identify means of improvements.
  • Works closely with Student Affairs, Housing and Building Maintenance personnel with respect to modifications and summer maintenance programs.
  • Reviews all new construction plans to insure housekeeping requirements are met.
  • Conducts periodical building inspections to insure standards are being maintained.
  • Collaborates with counterparts at other universities on matters of common interest.
  • Visit with faculty and staff members who may be experiencing a housekeeping problem.
  • Lead housekeeping personnel to develop and maintain uniform practices for cleaning procedures
  • Determine equipment and supplies needed.
  • Responsible for operating within budget.
  • Interview applicants for department positions and make selections as needed.
  • Customer Focal for Facilities activities at the President’s residence.
  • Develops and conducts training programs designed to develop standard methods and use of materials; implements use of new methods, systems, and materials; trains and orients new personnel to perform effectively through formal training and in-service training methods.
  • Delegates to and holds subordinates responsible for satisfactory performance of assignments.
  • To inspect all linens to ensure that they are being used properly and are in good condition Ensure that all linen is properly stored for summer program usage.
  • Responsible for looking after the implementation and administration of policies and procedures for the optimal maintenance and staff/faculty institutional housing.
  • Maintain the property by investigating and resolving employee complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs
  • Manage an on-call 24-hours service program in support of Staff/Faculty institutional housing.
  • Must possess good multi-cultural skills and promote Diversity and local culture awareness
  • Meticulous and pays attention to detail
  • Demonstrable leadership skills. Ability to motivate and continually enhance the performance of department staff
  • Ability to work well independently and as part of a multi-disciplinary team
  • Directs supervisory personnel in maintaining a standard level of cleanliness in assigned buildings, for the general safety, health and comfort of the Students, Staff, Faculty and the condition and state of repair of the buildings.
  • Delegates to and holds subordinates responsible for satisfactory performance of assignments. Performs other related tasks within the Physical Facilities Department, to include special studies that include investigation, analysis, and recommended solutions to problems as required by the AVP of Facilities
  • Investigating any colleague’s accommodation requests and communicating if feasible or not Ensure necessary accommodation rules and regulations are known and respected by all colleagues
  • Coordinates room inspections & Assists in room set ups for new arrivals
  • General working knowledge of all Human Resources functions Keeps Human Resources team informed regarding pertinent issues in the housing
  • Assist with Lease contract renewals or terminations

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. 

The successful candidate will also be able to perform the following essential functions:

•            Take and follow directions.

•            Work cooperatively with others.

•            Receive and respond appropriately to constructive criticism.

•            Display a positive attitude.

•            Balance multiple tasks and priorities.

•            Performs other essential duties and tasks specific to the position.


EDUCATION:  Bachelor’s degree in Hospitality Management or Business or a related field or equivalent combination of education and experience is required.

EXPERIENCE:  A minimum of 10 years of proven experience managing a large work force. Five or more years managing housekeeping or custodial cleaning operations. Two to three years in hospitality or related industry with proven experience as a hospitality director.

LICENSES AND CERTIFICATIONS:  A valid driver’s license or equivalent means of reliable transportation to off-site meetings and events and the ability to be insured under the College’s authorized driver’s policy is required. 

REQUIRED KNOWLEDGE, SKILLS, and ABILITIES:  Individual must possess knowledge, skills, and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of knowledge skills and abilities.

  • Solid understanding of hospitality procedures and best practices
  • Knowledge of quality standards (e.g. ISO)
  • Proficient in MS Office and relevant software (e.g. EMS)
  • Excellent organizational and leadership skills
  • Outstanding communication (verbal and written) and interpersonal skills
  • Problem-solving aptitude
  • Comfortable in a fast-paced or high-pressure environment
  • In-depth knowledge of their industry
  • Knowledge and understanding of housing law and regulations
  • Detailed oriented with good office and computer skills
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community and be aware of the community’s resources
  • Lead the overall housing operations and represent the housing operations on behalf of the institution to ensure each area delivers upon key metrics connected to broader institutional goals and objectives.
  • Ability to communicate a compelling vision that inspires exceptional “World-Class” Guest Service and translate the vision into operational processes
  • Develop a strategic operating plan that focuses on continuous process improvements and alignment across the Facilities department leadership team.
  • Interpret and utilize performance metrics and operational indicators to motivate and enhance the overall performance of the team
  • Partner with teams to support project execution and integration; identify and verify the scope of work, operational impact, show readiness, contingency planning, budget management, and schedules
  • Develop and transfer knowledge and skills to salaried leaders and multifunctional hourly staff. Conduct career conversations with salaried leaders in support of talent management practices.
  • Demonstrated ability to deal effectively with conflict, strong problem solving and decision making as well as continuous improvement process skills
  • Demonstrated ability to provide strategic and tactical leadership skills, taking a concept and driving to implementation, with a focus on people, process and metrics
  • Understanding and proficiency in business analytics (budgets, financial analysis, data analysis)
  • Knowledge and understanding of housing law and regulations
  • Proven excellence in sanitation and housekeeping programs involving large institutional or educational complexes; keeps abreast of changing trends in cleaning operations; administrative ability to communicate effectively
  • Knowledge of environmental science and sanitation fields and/r ability to participate in certificate program to gain certifications.


REQUIRED HOURS:  The regular hours for this full time position are 8:00 a.m. to 5:00 p.m., Monday – Friday.  Holiday, weekend and evening work hours may be required.  Travel may be required.  Regular hours may vary and exceed 40 hours per week due to needs of the College or division.  This is a 12-month position.

CLASSIFICATION AND STATUS:  This is a regular full-time exempt level position. This is a benefits-eligible position.

PHYSICAL REQUIREMENTS: Moderate (up to 30 lbs.)


GROOMING AND APPEARANCE: The Claremont Colleges seek to maintain a neat and professional image at all times. (A uniform is required and will be provided).


The successful candidate will be required to undergo a full consumer background check.  Certain positions will require the successful completion of a post-offer physical agility test.  Employment is contingent on the satisfactory results of the aforementioned, in addition to compliance with requirements cited in this job description. 


This job description defines the essential or fundamental job duties of this position.  It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others.  It may also include marginal functions, generally defined within Title 1 of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. 


This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.  Duties and responsibilities can change and develop over time, accordingly the College reviews job description on a periodic basis and may make changes of business necessity.


Employment with the College is “at-will” meaning that the terms of employment may be changed with or without notice, with or without cause, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties, and location of work.  There is no agreement express or implied between the College and you for continuing or long-term employment. While the College has every hope that employment relationships will be mutually beneficial and rewarding, employees and the College retain the right to terminate the employment relationship at will, at any time, with or without cause.  The President is the only person who can modify or alter the at-will employment relationship.



As one of the nation's most selective private liberal arts colleges, CMC sits among the intellectually-stimulating, socially-fulfilling, seven-college community known as The Claremont Colleges, a system modeled after England's Oxford University. Founded in 1946, CMC is the youngest of the nation's top colleges and enrolls approximately 1,200 students.

Claremont McKenna College (CMC) educates its students for thoughtful and productive lives and responsible leadership in economics, government and public affairs. CMC's strong grounding in the liberal arts, together with its emphasis on economics, government, and international relations, attracts students who approach education pragmatically and who intend to make a difference in the world. With this broad-based foundation graduates leave CMC well prepared for the challenges of the 21st century. Many go on to pursue careers in law, business, government, foreign service, international relations, public policy, museum administration, science and education, or to pursue graduate study.

The College's cutting-edge research institutes provide students unprecedented opportunities to work alongside their professors and discover how what they learn in the classroom links to life in the world behond. The world comes to Claremont McKenna through a vibrant and renowned speakers series in which world leaders, thinkers, artists and visionaries visit campus through the Marian Miner Cook Athenaeum and other public programming.

In September 2007, Robert A. Day, the Founder and Chairman of The TCW Group, Inc., pledged a $200 million personal gift to establish the Robert Day School of Economics and Finance and its unique programs. This was the largest recorded gift to a liberal arts institution, the largest gift in the field of finance and economics, and among the top 20 largest gifts ever given to a college or university. Through his generosity, the Robert Day School of Economics and Finance now offers multiple programs, including a Master of Arts in Finance degree.

While many other colleges champion either a traditional liberal arts education with emphasis on intellectual breadth, or training that stresses acquisition of technical skills, Claremont McKenna College offers a clear alternative. Instead of dividing the liberal arts and the working world into separate realms, education at Claremont McKenna is rooted in the interplay between the world of ideas and the world of events. By combining the intellectual breadth of the liberal arts with the more pragmatic concerns of public affairs, CMC helps students to gain the vision, skills, and values necessary for leadership in all sectors of society.

In addition to its dedication to teaching and learning, the College is a center for scholars who are engaged in research that can enlighten a society intent on finding solutions to its economic, political, social, and environmental problems. Ongoing research at CMC is contributing to the body of knowledge in areas such as the effects of government regulations upon the economy, toxic waste, juvenile justice, changes of enzyme systems in humans, and the ecology of desert regions.

The Research Institutes are perhaps our clearest example of the linkages forged at CMC between research, teaching and learning. Here, students serve as assistants to, and collaborators with, their teachers, co-authoring scholarly articles and presenting papers to academic bodies, corporations, political organizations and government agencies. They test theories in the public marketplace and actively seek answers to questions of broad social importance.

In recent years CMC has gained national recognition as one of the top liberal arts colleges in America. This recognition can be attributed, in part, to CMC's mission which acknowledges its obligation for service to the larger scholarly community through faculty contact with business and with government, a process that enriches both the outside world and the campus itself. Also contributing to CMC's national reputation are the accomplishments of its almost 8,000 alumni. Today, about seventy percent of CMC's graduates go on to advanced degrees at prestigious institutions, and one in eight graduates holds a position in top management.

Princeton Review Claremont McKenna College from Claremont McKenna College on Vimeo.

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