Information Technology Coordinator (Computer Support)

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Position Number: CLA21-431

College of the Canyons
Santa Clarita Community College District

announces an employment opportunity for

Information Technology Coordinator(Computer Support)

A Classified Represented Position

Review Date: June 1, 2022

Two weeks prior to the deadline to submit applications, the diversity of current applicants will be assessed. Upon review, if the pool does not include sufficient diversity at that time, the application window may be extended.

This position is a high priority for our District for the 2021-2022 year and is contingent upon continue available district, grant and state funding.

The Santa Clarita Community College District/College of the Canyons is seeking a full-time Information Technology Coordinator (Computer Support) in the Information Technology division.

Who We Are

The Santa Clarita Community District is committed to achieving educational equity for all students. As presented in our District Strategic Plan, which focuses on Access, Engagement, and Success, “Equity, inclusion, and diversity are not goals in themselves, but ideologies embedded in all actions and planning across all departments and functions of our college and its two campuses.” These areas of focus demonstrate a resolve to focus on student success and confirm that we are at the forefront of change with integrated planning efforts that both evolve and anticipate the needs of our students. We provide students with a rich and dynamic learning experience that embraces differences — fostering healthy inclusion through inquiry, shared dialogue and reflection to ensure that we promote a sense of community, collegiality and cooperation. When you join our team at the Santa Clarita Community College District, you can expect to be part of an inclusive, creative, flexible, innovative and equity-focused community that engages students, each other, and the community in scholarly inquiry, creative partnerships, and the application of knowledge and success.

The College and the District

College of the Canyons is part of the Santa Clarita Community College District and is designated as a Hispanic Serving Institution (HSI), enrolling approximately 32,000 students each academic year. College of the Canyons has a diverse student population that reflects our focus on enhancing the educational attainment and economic well-being of the community we proudly serve. Detailed information about our student population, including data related to student success, can be found on the College of Canyons Office of Institutional Research, Planning and Institutional Effectiveness (IRPIE) website. Additionally, College of the Canyons, was recently honored as a 2021 Bellwether College Consortium award winner, was honored in 2018, 2019, and 2021 with the Champion of Higher Education award, was ranked #1 in Los Angeles County during 2019 as the best two-year college for adult learners, and is rated #1 in Los Angeles County for completion rates by college-prepared students. It is distinguished as one of the top transfer institutions in Los Angeles County.

Who We Want

We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate must be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who share our commitment to closing equity gaps. The Santa Clarita Community College District seeks leaders possessing a strong grounding in academic and student services programs and a thorough understanding of the primary mission of the community college. We seek employees that value mentorship and working in a collegial, collaborative environment, who are conscientious risk takers and transformational leaders guided by a commitment to helping all students achieve their educational goals.

"BIG PICTURE" RESPONSIBILITY:

Under the direction of the Director, Technology User Support Services, provides user support to assist information systems end-users; assures that information systems needs of district staff and students are met in a professional and timely manner; performs evaluation and testing of programs, computer and audio/visual hardware, and software applications prior to installation in offices or classrooms; serves as the main point of contact for technical support issues related to the District’s Student Equity and Achievement (SEA) initiatives including early alert, online orientation, student retention, and student service’s appointment scheduling programs; provides training to hourly staff and small groups of college employees; assists in the maintenance of network accounts and system resources; performs a variety of skilled and technical duties related to the installation, configuration, maintenance and repair of software, computers, audio/visual components, peripheral equipment, and telecommunications equipment; performs other duties as assigned.

Canyons Hall

ESSENTIAL DUTIES:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

  1. Coordinates projects and other assignments requiring a high level of responsibility and independence with a focus on student facing applications and equipment.
  2. Provides direct support, oversight, technical specifications, installation, system maintenance, upgrades, and testing of technology purchased and designed to support the Districts Student Equity and Achievement (SEA) initiatives including but not limited to early alert, online orientation, student retention, virtual advisor, and online appointment scheduling.
  3. Coordinates with Enterprise Applications to design, test, and implement programs, customizations, system requirements, and data import/export needs to ensure proper operation and full functionality of SEA related systems.
  4. Performs user help desk functions and operations; uses a record-keeping system to log requests and track resolution of problems. Maintains effective communication with users.
  5. Plans and coordinates various workshops and training sessions related to the use of District technology to employees online, over the phone, at their work location and in one-on-one, small group and classroom training environments.
  6. Performs installation, scheduled maintenance and upgrades of computer equipment owned or leased by the District; configures, troubleshoots and repairs computers, peripheral equipment and software applications
  7. Performs setup and maintenance on district-owned employee and student lab laptops to ensure proper operation and connection to the campus network both wired and wireless.
  8. Operates testing and measurement devices, computer diagnostic software and other specialized instruments used in the repair and maintenance of computer equipment and related peripherals
  9. Consults with various departments to determine current and future technical needs; works with faculty and staff on acquiring equipment for evaluations and purchase.
  10. Provides assistance to students, faculty and staff on utilizing computer and software programs including remote access and the proper use of equipment.
  11. Assists in the maintenance of user accounts on the system.
  12. Works in a team environment with members of the IT and Student Services staff to maintain the district's IT infrastructure and supports users and students throughout the district.
  13. Maintains a current and accurate inventory of computer hardware, software and licenses owned or leased by the district.
  14. Prepares detailed instructions, operating procedures, and documentation on the installation and use of district supported hardware and application programs.
  15. Connects computers and peripherals to the campus network (both wired and wireless) including cabling when necessary, network protocol configuration and NIC installation
  16. Tests software performance prior to releasing new applications for desktop and network use.
  17. Maintains end-user Operating Systems and application programs on PC and Macintosh desktop environments to ensure proper operation
  18. Provides direction to part-time employees and coordinates workload with the technicians in the lower technician classifications. Trains employees in the lower technician classifications
  19. Drives to various locations to setup and modify new and existing computer workstations.
  20. Attends meetings and relevant conferences and trainings as
  21. Performs other related duties as assigned.
MINIMUM QUALIFICATIONS:

EDUCATION:

Any combination equivalent to three years of college, trade school or training program coursework. Short-term workshops will not be accepted as fulfilling any part of the education requirement.

One additional year of experience as described below may be considered in lieu of one year of the education required.

EXPERIENCE:

Three years increasingly-responsible full-time experience providing technical user support services and/or maintaining, supporting and repairing computers, software applications and telecommunications equipment. Extensive recent experience maintaining and supporting Macintosh computer systems and software is required.

DEMONSTRATED KNOWLEDGE, AND ABILITIES:

Position requires knowledge of:

  • Computerized and electronic equipment including computers, peripherals and other related office equipment.
  • Training and basic instruction reinforcement techniques for providing direction in the use of computers and software.
  • Both PC and Macintosh desktop environments and operating systems.
  • Principles of basic systems analysis
  • Working knowledge of commercial software packages and operating systems including but not limited to the Microsoft Windows current and previous operating systems, Microsoft Office 365, , Microsoft Outlook, Photoshop, Starfish, Acrobat reader and Mac OS.
  • Integrated computing systems common in higher education.
  • Computer hardware peripherals including but not limited to scanners, digital cameras and printers.
  • Computer networking equipment, testing devices and cabling standards.
  • Information systems technology and terms including recent developments in networking and computer technology.
  • Methods and procedures used in the maintenance and repair of electronics systems and instruments.
  • Oral and written communication skills.

Position requires ability to:

  • Plan, schedule and perform simple and complex user support activities in an organized manner.
  • Coordinate projects involving users from multiple departments while meeting assigned deadlines.
  • Use computers and computer technology in daily duties.
  • Use initiative and problem-solving skills in carrying out responsibilities.
  • Independently assess IT systems and make recommendations for improvements
  • Perform skilled technical work in the installation, maintenance and repair of computers, software, and telecommunications equipment.
  • Maintain current knowledge of technical advances in all areas of responsibility.
  • Keep detailed, precise records and handle correspondence effectively.
  • Evaluate and recommend software and hardware solutions based on new and emerging technologies.
  • Work and communicate effectively and cooperatively with students and District staff
  • Work independently while meeting schedules and deadlines.
  • Work varied hours including evenings and weekends as necessary.
  • Demonstrate interpersonal skills using tact, patience and courtesy.
  • Demonstrate sensitivity to and understanding of the diverse academic, socio-economic, cultural, disability and ethnic backgrounds of staff and students.

SALARY PLACEMENT:

Salary placement will be on Range 40 of Classified Represented Salary Schedule B ($5,729.00 - $6,420.00 per month).

** Initial salary step placement for new employees is customarily at step 1, 2, or 3 ($5,729.00 / $6,072.00 / $6,420.00 per month) of this 20-step salary range.

Probationary period for new Classified employees is 6 months. Work year is 12 calendar months. The normal workweek for this position is 40 hours. Paid holiday, discretionary, and sick time are provided. Ten vacation days accrue during the first year of employment. A regular work schedule will be assigned, with the ability to occasionally work a flexible schedule as needed with supervisor approval.

DISTRICT CLASSIFIED EMPLOYEE BENEFITS:

Full-time employees are provided with a diversified program that includes medical, dental and vision insurance including dependent coverage, disability and life insurance as well as Section 125 options. These benefits commence on the first of the month following date of hire. Professional development opportunities are provided to all employees. Educational incentive is available to eligible Classified Represented and Confidential employees.

RETIREMENT: Classified employees contribute to the Public Employees' Retirement System (PERS), a defined benefit retirement plan through the State of California.

PHYSICAL DEMANDS:

Sedentary position requires use of a computer and related equipment for extended periods of time; frequently exerting 10 to 20 pounds of force to move objects; communicating and providing information to others; work outside on all parts of District locations and in varying weather conditions. In the event of an emergency, employees will be relied upon to serve as emergency service workers.

CONDITIONS OF EMPLOYMENT:
  • Successful completion of background fingerprint clearance, pre-employment physical examination (disabilities not related to the physical job will not affect the application process) and TB screening.
  • Proof of eligibility to work in the United States and signing of loyalty oath per government codes 3100-3109.
  • Meeting applicable eligibility requirements under CalPERS or CalSTRS if you are a current or former member.
  • Board of Trustees approval.
  • Official, sealed transcripts are required upon offer of employment.
  • Ability to maintain a flexible workweek with hours that may vary.
  • Position is contingent upon funding and is subject to change.
EQUAL EMPLOYMENT OPPORTUNITY:

Santa Clarita Community College District is an Equal Opportunity Employer.

The Santa Clarita Community College District is committed to employing qualified employees who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide consideration for all qualified candidates. The District does not unlawfully discriminate in providing educational or employment opportunities to any person on the basis of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Human Resources office directly at (661) 362-3427.

Students

ABOUT THE DISTRICT:

Innovative. Collaborative. Entrepreneurial. These characteristics not only define College of the Canyons, they are embodied by the faculty, staff and administrators who make this college unique among the 114 California Community Colleges.

Established in 1969, College of the Canyons is among the fastest-growing colleges in California and the nation. It is widely recognized as a model community college for enhancing student access, success and equity. Its completion rates rank among the highest in the state. The college has established a well-deserved reputation for bolstering economic development and offering innovative career technical education responsive to industry needs.

Guided by visionary leadership, the college serves a 367-square-mile area of northern Los Angeles County that includes the dynamic, growing Santa Clarita Valley. A steady influx of new residents and businesses creates a spirit of possibilities that inspires the college to be flexible, creative and attuned to the community’s evolving needs. The growing diversity of the community is mirrored by the college, which qualifies as a Latino-serving institution.

The college’s influence in the community is best illustrated by the dozens of collaborative partnerships it has forged with local school districts, government entities and service organizations. Examples include the Performing Arts Center’s K-12 Arts Education Outreach initiative, which allows thousands of children to experience the arts each year, and Academy of the Canyons, an early/middle college high school at the Valencia campus that is ranked among the top 10 percent of high schools in the nation.

With campuses in Valencia and Canyon Country, the college offers 92 associate degree programs, including 23 associate degree for transfer (AD-T) options, as well as 71 certificate programs. Classes are offered during traditional fall and spring semesters, as well as shorter, intensive summer and winter sessions. Additional educational opportunities exist at the University Center, whose four-year colleges and universities offer approximately 30 bachelor’s, master’s and doctoral degree programs, as well certificate and credential programs.

Because of the college’s commitment to meeting the needs of the community, local voters have approved two bond measures valued at more than $240 million since 2001. The college also secures substantial funds from the state and millions of dollars in grants each year that allow new, cutting-edge programs to be developed and facilities built to accommodate them.

Given its commitment to growth and innovation, College of the Canyons sets a new standard for what a college can achieve. It is a vital cultural, educational and economic force in the region. Join us to discover unexpected possibilities, the freedom to innovate and an opportunity to shape the future.

APPLICATION AND SELECTION PROCESS:

Applicants are encouraged to complete their applications online. Please visit our website at http://www.canyons.edu/administration/humanresources. If you require assistance, please call the Human Resources office at (661) 362-3427 or for the hearing impaired TTY/TDD Line at (661) 362-5178. Applicants may check the status of their application online and may expect to be notified within approximately 4 - 5 weeks following the Review Date as to the status of their application.

All application materials must be uploaded online or received in the Human Resources office by the end of the day on the review date in order to assure consideration for this position. Postmark is not acceptable for this purpose. Separate application materials must be submitted for each position applied for. Materials submitted become property of the District and will not be returned, copied, or considered for other openings. The Human Resources office is located in the University Center, Suite 360 at 26455 Rockwell Canyon Road, Santa Clarita, CA, 91355.

The following application materials are required for your application to be complete:

  • Online District CLASSIFIED Application form.
  • Current detailed resume, summarizing education and experience. Please include month/year dates of employment and descriptions of responsibilities at each employer.
  • Letter of interest (cover letter). In your letter, please address your qualifications and experience as they pertain to the job duties, the demonstrated knowledge, and the abilities section of this announcement. Provide specific details and examples of your direct experience in achieving the list of minimum and desirable requirements for this position.
  • Copies of complete and legible college transcripts clearly indicating all college units earned and any degree awarded. Copies of diplomas are not acceptable in lieu of college transcripts. You can submit unofficial copies of transcripts for application purposes. Official, sealed transcripts are required upon offer of employment. Please see our website for the requirements for evaluation of transcripts from foreign colleges or universities.
  • Confidential Recruitment Source Information (Voluntary Survey). This is voluntary and is part of the online applicant profile separate from the application.
  • Supplemental Questionnaire. Please provide detailed answers to the following questions as part of your application packet.
    1. Do you possess education equivalent to an Associate degree (60 semester units) or higher from an accredited institution? If yes, list your degree(s) and please provide a legible copy of your college/university transcript(s) in your online application packet. Copies of diplomas are not acceptable in lieu of college transcripts. If not, and you are using additional years of work experience in lieu of the equivalent of an Associate’s degree, please clearly indicate how you meet the minimum educational requirement through this additional work experience.
    2. Please describe your increasingly responsible experience providing user support services, customer relationship management experience, and project management as it relates to the field of information technology. Please provide your total years of full-time equivalent experience in this field. Include employer name(s), position title(s), dates of employment, full-time or part-time status (including number of hours per week), your roles and responsibilities. Please provide your total years of full-time equivalent experience in this field.
    3. Please describe your experience managing or coordinating information technology or application projects. Please include project scope, budget, duration, composition of project team, committees and workgroups involved. What communication did you prepare to track project progress and issues? What is your experience creating project plans, project goals and metrics? What project management software have you used?
    4. How have you contributed to company or districtwide initiatives to achieve positive impact in past projects? Prove a detail of initiatives, including what your role was for each.
    5. What is your process for communicating with other departments within a district or company? Describe your trust-building strategy. What is your communication style?
    6. Why are you interested in working in this position at College of the Canyons?
  • Letters of Reference are optional.

Please note:

  • Skills evaluation of candidates for interview may be required.
  • Travel and relocation expenses are the responsibility of the applicant.
  • Hiring committees review all complete, qualified application packets. Possession of the minimum qualifications does not guarantee an interview.
  • A presentation may be required for those candidates selected for an initial interview.
  • “Experience” generally refers to relevant paid experience. In some instances, unpaid experience may be counted as experience towards meeting the minimum qualifications or requirements for the position only if it entailed responsibilities substantially similar to those of relevant paid positions in the field. It is the applicant’s responsibility to provide sufficient information and details to the Human Resources office at the time of submission of their application packet. Details should include the organization, contact name and contact information, start and end dates, hours per week, and a list of relevant unpaid/volunteer duties or responsibilities performed. Not all unpaid experience may qualify. Upon offer of employment, an applicant will be required to obtain written verification(s) of any relevant unpaid/volunteer experience.
  • Current COC employees who are applying for this position: Please be aware that materials from your personnel file are not included as part of the application file; therefore, please provide the same requested application materials as any other applicant.
  • Applicants are encouraged to apply online. If you need assistance with the application process, contact:
Human Resources Office

(661) 362-3427

TTY/TDD (661) 362-5178 or visit our website at

https://www.canyons.edu/administration/humanresources/

It is the applicant’s responsibility to ensure that all application materials are fully and correctly submitted. All materials submitted are for this position only and become the property of the District. Materials will not be returned, copied or considered for other openings. Resumes may not be submitted in lieu of the official application form.

The College is expecting to conduct initial interviews the week of June 23 and final interviews between the weeks of June 30, 2022 and July 6, 2022. This is an estimated timeline, and is subject to change.

Interviews may be conducted in-person or remotely via Zoom.

Position is offered contingent on funding. We reserve the right to withdraw, extend the filing date, reopen, or delay filling this position. Recruitment may continue until the position is filled. This recruitment may be used for future vacancies.

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