Posting Number:

20112382

Position Title:

Application System Administrator #497931

FTE:

1.00

Position Type:

Staff

Department:

Enterprise Services Dept

Job Summary/Basic Function:

About This Role:

Lamar University seeks an experienced and motivated person to serve as an Application System Administrator responsible for providing user support, system maintenance, and administration of the various business solutions across the application portfolio. The Application System Administrator will troubleshoot, resolve issues, and apply updates and fixes to assigned applications and services including the Microsoft 365 suite. This includes Exchange, OneDrive/SharePoint, SMTP, Teams, Azure, and administrative services such as user provisioning, license management, shared mailbox management, and eDiscovery searches. This role is responsible for maintaining assigned applications as well as the tenant configuration, services, policies, and cloud userbase; including writing and maintaining the scripts and automation that are in place to provision user accounts, mailboxes, and administrator accounts. Additionally, to coordinate security procedures, maintain compliance, submit and escalate support tickets with vendor, and monitor service outages to provide a consistent unified information workflow.

What You’ll Do – Position Duties

As a member of our team, you will have an impact on our clients through accomplishment of the following responsibilities:

• Acts as a point of contact and collaborates with vendors on best practices for configuration, installation, and integration of enterprise application solutions.
• Develop and maintain installation and upgrade documentation, work plans, test plans, and coordinate testing activities.
• Document internal processes that can be easily understood by other team members. Update operations and user documentation as needed.
• Leads application implementation processes and assists other areas as needed. Maintains and provides follow-up support and troubleshooting services. Take ownership of issues and recruit appropriate resources to facilitate resolution.
• Applies patches/upgrades to applications to maintain support and security. Monitor, download, recommend and apply application upgrades, updates, and fixes for applications, first to the test environment and then to production after testing is completed.
• Install application software on server(s) as needed. (May include recommendation of server builds and installation of client desktop software in development and production environments). Works closely with functional users and members of other IT teams.
• Provide before, after hours, and weekend support for migrations, updates, fixes, and issues as needed.
• Monitor application(s) and services through alerts from the Nagios monitoring system, built in tools, and Microsoft Service Alert emails, and recommending action or notifying key users.
• Work closely with the Service Desk to provide excellent customer service and support.
• Perform application integration services including programming and system level scripting (PowerShell, API, web services, ETL development and implementation).
• Develop and analyze security procedures with IT Security Operations Center. Make recommendations to improve reliability and customer usability of application(s)
• Participates in a planned program of professional development – keep abreast of new technologies and make recommendations on how these may be utilized within the organization.
• Attend application technical training, workshops, seminars, meetings, and other trainings, as required.
• Contribute ideas and suggestions in team discussions.
• Prepare regular status reports for manager.
• Performs other duties as assigned.

Who We Are:

Lamar University is a diverse and accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100 degree options and a community that cares, Lamar students are always proud to be Cardinals.

Lamar University is committed to fostering a culture of diversity where students, faculty and staff of all backgrounds can learn, work, and serve.

Benefits – Job Perks:

At Lamar University one of the ways we show value to our team members is by offering the following perks:

Our Comprehensive Benefits Package

• Health, dental & vision insurance
• Life insurance
• State of Texas Retirement plans
• Tuition reimbursement for employees, spouses and/or eligible dependent
• Paid time off – vacation, sick, and holidays.

Minimum Qualifications:

What You’ll Need to Succeed:

To be successful in this role and a great addition to our team we need you to come with the following:

Minimum Qualifications:

• Bachelor’s degree in computer science, management information technology, computer technology, information technology, or related field and three years of progressively responsible application support; or any equivalent combination of education, training, and experience.
• Familiarity with scripting and automation to support workflows and troubleshooting.
• Must have experience with installation, upgrades, and patching application software in an enterprise environment.
• Must have experience testing application software, researching problems, and providing detailed information required to reproduce problems and/or verify problem resolution.
• Experience developing and documenting software installation processes.
• Must have strong time management skills with the ability to manage multiple tasks, communicate project status, and provide leadership and direction for assigned initiatives.
• Must have strong problem solving, communication (both written and oral), and organizational skills.
• Must have ability to develop testing plans and manage the work of departmental resources.

EEO Statement:

Lamar University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Veteran's Preference Statement:

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

Preferred Qualifications:

Preferred Qualifications:

In addition to the amazing qualifications and experiences listed above, if we had our say, we would also look for:

• Three (3) years system administration experience supporting complex application computing environments, including experience with Linux, Windows, and relational databases.
• Experience with enterprise level email support (Microsoft Exchange/MS Office 365).
• Highly skilled knowledge of any programming/scripting language such as, but not limited to PowerShell, SQL VBA, C, Batch, Shell Script, etc.
• Experience managing a Microsoft 365 tenant.
• Experience as an ERP (Ellucian Banner) System Analyst or Administrator.
• Experience with Microsoft eDiscovery and working with high levels of confidentiality.
• Experience with Single Sign On (SSO) including CAS, Shibboleth, LDAP, and federation.
• Experience with Active Directory security and management, Azure AD, and multi-factor authentication.
• Experience with the software development life-cycle, including change management, functional and technical specification development.

Security Sensitive Statement:

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Salary:

$51,876 - $62,256

Posting Date:

05/04/2022

Open Until Filled:

Yes