014480

Program Specialist

Research

EP - EHRA 12 mo leave earning

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

The SERVE Center at the University of North Carolina at Greensboro (UNCG) is a university-based research, development, dissemination, evaluation, and technical assistance center. Its mission is to support and promote teaching and learning excellence in the education community. Recently, SERVE Center was awarded $16M from the Office of Elementary and Secondary Education to operate the Region Six Comprehensive Center (R6CC) to provide intensive, capacity-building services to Georgia, North Carolina, and South Carolina.

This position will be responsible for managing the day-to-day operationalization of SERVE Center activities related to program and curricular development, implementation, technical assistance, and ongoing continuing education and community outreach.

This position will be a full-time employee of the SERVE Center at UNC Greensboro and will be based at the SERVE Center office located in Browns Summit, NC at the North Campus of Gateway Research Park.

Master’s degree in an educational (or related) field or a Bachelor’s Degree with three (3) or more years experience in progressively responsible educational experience.

General knowledge of implementing federally-funded programs to support K-12 education, including SEAs, LEAs, and schools.

Experience in the use of technology (e.g., managing websites, Storefront, Moodle, Shopify, listservs, social media) and virtual professional learning (e.g., webinars, virtual meetings)

Experience managing events and in-person training (e.g., technology support, conference/event registration).

Skilled with MS Word, PowerPoint, Adobe Suite, etc.

Strong interpersonal and communication skills.

Strong organizational skills.

Ability to work effectively within a collaborative team of colleagues.

Sensitivity in working with diverse groups.

Detail-oriented.

Applicants must complete and submit an electronic application for employment to be considered. The application must be completed in full detail for your qualifications to be considered.
Applicants are required to upload the following documents with their electronic application:

• Resume
• Cover Letter
• List of References

• Name
• Company Name
• Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

Commensurate with Experience

SERVE - 12004

05/03/2022

Yes

1.000

Permanent

12

Exempt

40%

Coordinate and Manage Technological Support for Training, Technical Assistance, and Continuing Education

Manage the day-to-day activities of the SERVE, Inc. services and storefront program. Work with constituents to ensure the program is operational and up to date on a daily basis. Communicate with constituents to answer questions and solve problems as they arise. Identify and coordinate support staff for MOODLE, graphic design, student support services, etc. as needed. Maintain access portals for all programs (login and passwords). Manage Storefront on a regular basis to ensure activity is processed in a timely manner, any outages are reported and resolved quickly, and invoices are collected and deposited as needed.

35%

Program and Curricular Development and Coordination

Serve as the point of contact with SERVE Center, and UNCG Faculty and staff to develop new programming to be offered both in-person and virtually. Assess the feasibility of new programs, products, and services incorporating constituent input and grant/contract deliverables. Provide information to potential constituents on the nature and scope of services available through SERVE Inc.

Serve as UNCG’s Emeritus Society Program Coordinator. This includes the monitoring of courses, promotion of Emeritus to participants, creation and management of Storefront and registration portals, providing participant support services, analyzing participant feedback, and other duties to ensure the success of program.

20%

Program Operations Management

Collect and process invoices and payments and manage p-card ensuring that they are processed accurately and timely. Provide fiscal records as needed for audit, grant reporting, conference/event participants/partners, etc.

Process travel for SERVE Center and other partners in support of training and technical assistance activities.

Manage events including processing registrations, developing budgets, serving as the point person for vendors for in-person and technology for virtual events.

10%

Other duties as assigned.

Assist with other duties related to the educational and outreach activities.

Serve as the point person for new community/education offerings including the All Arts, Science, and Technology Camp (summer 2023). Work with UNCG departments to secure and monitor housing, food services, and other needs of campers. Assist with recruitment and training of camp staff, including securing proper background checks. Work with constituents to formulate budget, design, and implement promotional plans.

Finger Dexterity, Reading, Writing, Hearing, Talking, Sitting, Lifting-30-60 lbs.