Program Specialist

University of North Carolina at Greensboro
Greensboro, NC

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Administrative Jobs
Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Position Number:


Functional Title:

Program Specialist

Position Type:


Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

The SERVE Center at the University of North Carolina at Greensboro (UNCG) is a university-based research, development, dissemination, evaluation, and technical assistance center. Its mission is to support and promote teaching and learning excellence in the education community. Recently, SERVE Center was awarded $16M from the Office of Elementary and Secondary Education to operate the Region Six Comprehensive Center (R6CC) to provide intensive, capacity-building services to Georgia, North Carolina, and South Carolina.

Position Summary:

This position will be responsible for managing the day-to-day operationalization of SERVE Center activities related to program and curricular development, implementation, technical assistance, and ongoing continuing education and community outreach.

This position will be a full-time employee of the SERVE Center at UNC Greensboro and will be based at the SERVE Center office located in Browns Summit, NC at the North Campus of Gateway Research Park.

Minimum Qualifications:

Master’s degree in an educational (or related) field or a Bachelor’s Degree with three (3) or more years experience in progressively responsible educational experience.

General knowledge of implementing federally-funded programs to support K-12 education, including SEAs, LEAs, and schools.

Experience in the use of technology (e.g., managing websites, Storefront, Moodle, Shopify, listservs, social media) and virtual professional learning (e.g., webinars, virtual meetings)

Experience managing events and in-person training (e.g., technology support, conference/event registration).

Skilled with MS Word, PowerPoint, Adobe Suite, etc.

Strong interpersonal and communication skills.

Strong organizational skills.

Ability to work effectively within a collaborative team of colleagues.

Sensitivity in working with diverse groups.

Preferred Qualifications:


Special Instructions to Applicants:

Applicants must complete and submit an electronic application for employment to be considered. The application must be completed in full detail for your qualifications to be considered.
Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:
  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range:

Commensurate with Experience

Org #-Department:

SERVE - 12004

Job Open Date:


Open Until Filled:




Type of Appointment:


Number of Months per Year:




Percentage Of Time:


Key Responsibility:

Coordinate and Manage Technological Support for Training, Technical Assistance, and Continuing Education

Essential Tasks:

Manage the day-to-day activities of the SERVE, Inc. services and storefront program. Work with constituents to ensure the program is operational and up to date on a daily basis. Communicate with constituents to answer questions and solve problems as they arise. Identify and coordinate support staff for MOODLE, graphic design, student support services, etc. as needed. Maintain access portals for all programs (login and passwords). Manage Storefront on a regular basis to ensure activity is processed in a timely manner, any outages are reported and resolved quickly, and invoices are collected and deposited as needed.

Percentage Of Time:


Key Responsibility:

Program and Curricular Development and Coordination

Essential Tasks:

Serve as the point of contact with SERVE Center, and UNCG Faculty and staff to develop new programming to be offered both in-person and virtually. Assess the feasibility of new programs, products, and services incorporating constituent input and grant/contract deliverables. Provide information to potential constituents on the nature and scope of services available through SERVE Inc.

Serve as UNCG’s Emeritus Society Program Coordinator. This includes the monitoring of courses, promotion of Emeritus to participants, creation and management of Storefront and registration portals, providing participant support services, analyzing participant feedback, and other duties to ensure the success of program.

Percentage Of Time:


Key Responsibility:

Program Operations Management

Essential Tasks:

Collect and process invoices and payments and manage p-card ensuring that they are processed accurately and timely. Provide fiscal records as needed for audit, grant reporting, conference/event participants/partners, etc.

Process travel for SERVE Center and other partners in support of training and technical assistance activities.

Manage events including processing registrations, developing budgets, serving as the point person for vendors for in-person and technology for virtual events.

Percentage Of Time:


Key Responsibility:

Other duties as assigned.

Essential Tasks:

Assist with other duties related to the educational and outreach activities.

Serve as the point person for new community/education offerings including the All Arts, Science, and Technology Camp (summer 2023). Work with UNCG departments to secure and monitor housing, food services, and other needs of campers. Assist with recruitment and training of camp staff, including securing proper background checks. Work with constituents to formulate budget, design, and implement promotional plans.

Physical Effort:

Finger Dexterity, Reading, Writing, Hearing, Talking, Sitting, Lifting-30-60 lbs.


UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now:

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

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723 Kenilworth Street
United States

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