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Emergency Communications Dispatcher - (Multiple Open Positions)

Western Carolina University
Cullowhee, NC

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Administrative Jobs
Institutional & Business Affairs, Communications & Marketing
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Posting Number:


Quick Link for Internal Postings:

Classification Title:

Public Safety Telecommunicator-MR

Competency Level:


Working Title:

Emergency Communications Dispatcher - (Multiple Open Positions)


Emergency Services

Position Summary:

Employees at WCU may be required to submit to campus based COVID 19 vaccination or testing requirements.

The primary location of this position is on the main Cullowhee, NC campus.

This posting is to fill multiple open positions and therefore, review of applicants will begin after five working days from the date the position opened and will continue until all positions are filled.
The Department of Emergency Services serves the Western Carolina University community and associated public safety agencies 24/7/365. Emergency Communications Dispatchers s provide emergency and non-emergency communications and dispatch services for the WCU Police Department, WCU EMS, WCU Emergency Management, Counseling and Psychological Services, Parking Services, Cat Tran (transportation), and other university departments.

Under the direction of the Director of Emergency Services, Emergency Communications Dispatchers perform various duties following established guidelines that promote the safety and well-being of the campus community.

Primary responsibilities include:

  • Receiving and dispatching emergency and non-emergency calls via a multi-line phone system and the university’s two-way radio system;
  • Ascertaining the nature of calls and deploying the appropriate emergency and non-emergency personnel and equipment; providing direction and guidance to callers reporting police, fire or medical emergencies, and other incidents;
  • Exercise independent judgment, within department and university protocols, when handling routine or emergency calls;
  • Referring actions requiring deviation from departmental policy to the Director of Emergency Services;
  • Reporting public safety technology issues or failures to the Public Safety Telecommunications Manager;
  • Accessing and obtaining information from confidential and sensitive university and criminal justice records and systems, per departmental and university protocols, to assist public safety
  • Maintaining a high level of confidentiality for all business conducted and information obtained in the Emergency Communications Center. Emergency Communications Dispatchers must keep/follow guidelines, rules, and federal laws pertaining to access and dissemination of information (i.e., FERPA, HIPPA, DCI/NCIC, and university personnel and student information records);
  • Possessing excellent communication and customer service skills are employed when interacting with students, staff, faculty, the public, and officials from external agencies. Emergency Communications Dispatchers must use good judgment, maintain confidentiality, use problem-solving skills, and can make quick decisions related to public safety calls and the dispatching of emergency resources;
  • Must be comfortable in a highly technical environment and be, or become proficient in, the systems and software used in the Emergency Communications Center. These systems include a multi-line telephone system, a multi-channel two-way radio system/console, the Division of Criminal Information System of North Carolina (DCI)/National Crime Information Center Computer terminal (NCIC), ProQA Emergency Medical Dispatch software, and a multi-line telephone system;
  • Monitoring, responding, initiating, and programming computer-based radio, security, voice recording, emergency notification, weather, and camera surveillance systems. Emergency Communications Dispatchers monitor fire, intrusion, panic/duress, and maintenance alarms, and dispatch appropriate resources to respond to the alarms.

PLEASE NOTE: DCI Certification is required for this position. A finger-print-based criminal record search will be completed upon employment. A conviction of a felony or a conviction of a Class B misdemeanor in the last 10 years or if there have been two convictions of a Class B misdemeanor regardless of the date of conviction would render an individual ineligible to receive certification.

Knowledge, Skills, & Abilities Required for this Position:

The candidate must have:

  • Knowledge of Western Carolina University campus and local community,
  • General knowledge of two-way radio systems and 911 call processing procedures including emergency communication operations,
  • General skills in operating computer systems, particularly working with multiple computer systems and databases simultaneously,
  • The ability to operate a multi-line telephone system effectively,
  • The ability to multi-task in a sometimes highly stressful environment,
  • The ability to react calmly, quickly, and decisively in emergency situations,
  • The ability to provide excellent customer service, including effectively communicating clearly, concisely, professionally in a high-stress environment,
  • The ability to work effectively both individually, as well as on a team,
  • The ability to be able to operate effectively under high-stress, emergency situations,
  • The ability to read and comprehend manuals, directives, instruction sheets, general orders, and other documents of direction or instruction,
  • The ability to work in a diverse environment with a demonstrated history of sensitivity to the needs of the community the position serves,
  • The ability to communicate effectively accurately verbally and in writing,
  • The ability to perform additional job-related tasks, upon request by the Director of Emergency Services,
  • The ability to work shift work and holidays, as the Emergency Communications Center – operations are 24/7/365,
  • The availability to work special events on a rotational basis, which may require work outside of normal shift hours.

Minimum Qualifications:

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Preferred Qualifications:

Note: Not possessing these preferred qualifications does not disqualify a candidate from consideration.

One year as a Public Safety/911 telecommunicator or two years serving in a public safety position (i.e. firefighter, police officer, EMT) Certification in DCI (Division of Criminal Information System of North Carolina). Certification in EMD (Emergency Medical Dispatch through the Academy of Emergency Dispatch). CPR certification.

Anticipated Hiring Range:


Position Type:

Permanent Full-Time

Number of Hours per Week:


Number of Months per Year:


Salary Band Range:


Salary Grade:

For administrative purposes during the implementation of Career Banding this journey level position is considered a Salary Grade 61.

Open Date:


Close Date:


Open Until Filled:


Special Instructions to Applicants:

To be considered, you must apply online.

Attach a cover letter, current resume, and a list of work-related references (including contact information) to complete the application.

  • Please complete all areas of the application and include any licenses and/or certifications that may be relevant to the position you are applying for.

  • Incomplete applications may not be given consideration.
If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.
*Effective October 1, 2015 all new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).


Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit Proper documentation of identity and employability are required at the time of employment.

Credential Verification:

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.


Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at [email protected]

University Safety:

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.


Western Carolina University banner

About Us

Western Carolina University offers a collaborative community of faculty and staff eager to partner together to support the success of our students and our institution. We attract employees who are inspired to work in higher education because of the difference we can make together in the lives of the more than 10,000 students who study at WCU. For a few other reasons WCU is a great place to work:

Do you like being involved in the local community? So do we. We have robust service learning and community outreach efforts that invite students, faculty and staff to serve our local community in an ever-growing number of ways.

Western Carolina University has been named the Top Adventure College in the Southeast and Mid-Atlantic. Our main campus in Cullowhee is situated 15 minutes from the Great Smoky Mountains National Park and the Blue Ridge Parkway. We have a biking and hiking trail on campus and many more in the area.

We attract students who are eager to excel. WCU has the oldest and largest Honors College in the UNC system and is consistently among the Top 5 institutions nationally for undergraduate research projects accepted to the National Conference on Undergraduate Research.

We are a cultural hub for the region. Our College of Fine and Performing Arts produces professional-quality theater under the direction of Broadway star Terrance Mann, and our music programs are recognized as some of the best in the state. Our Pride of the Mountains Marching Band has been invited to the Macy's parade and the Tournament of Roses Parade.

Our healthcare programs are some of the most competitive in the southeast and are housed in an incredible LEED-certified facility complete with some of the best technology in teaching along with community clinics for applied learning.

For more information, please visit our website at


Western Carolina University (WCU) has been honored in multiple areas demonstrating our commitment to our students, faculty, staff and our community.  Our distinguished faculty includes national award-winning authors, nationally and internationally recognized experts, and winners of Emmy, O’Henry, and National Endowment for the Arts awards – to name a few.  WCU has been named a Top Green College by Princeton Review, is among the Top 5 for Undergraduate Research in the nation, and has been named by Kiplinger’s Personal Finance as a Best College Value.  Blue Ridge Outdoors magazine has named WCU the Number 1 Outdoor Adventure College for three years running.  The WCU Pride of the Mountains Marching Band is a Sudler Trophy recipient, having led the Macy’s Thanksgiving Day Parade and the Rose Bowl Parade.  WCU is ranked by U.S. News & World Report in the Top 12 Best Online Programs for the Military as well as #27 among institutions in the South for Best Colleges for Veterans.

Faculty and Staff are honored annually with a broad range of Teaching, Scholarship and service honors.  For more information, please visit our website at


Western Carolina University offers a wide array of high quality benefit plans from which to choose. These include comprehensive health and welfare insurance plans, a choice between two retirement programs, both of which provide a valuable retirement benefit, as well as optional retirement savings opportunities. Employees also benefit from a generous leave program. For more information please visit our benefits page at UNC Benefits

Diversity and Inclusion

Western Carolina University has a commitment to recruiting and retaining diverse employees who bring to our campus varied perspective and cultural understanding. Our Office of Equal Opportunity and Diversity Programs aspires to strengthen diversity as an integral component of excellence at WCU. Among public universities, our institution leads the region in student body diversity, and our diversity metrics are growing.

Mission and Vision

Our Mission (who we are):

To improve individual lives and enhance economic and community development in our region, state and nation through engaged learning opportunities in our academic programs, educational outreach, research and creative activities, and cultural activities. 

Our Core Values and Guiding Principles (what guides and inspires us):

Excellence in Scholarship, Teaching, and Learning

Collaboration with and Respect for our Communities

Free and Open Interchange of Ideas

Responsible Stewardship and Organizational Effectiveness

Organizational and Environmental Sustainability

Cultural Diversity and Equal Opportunity

Our Vision Statement (who we want to be):

To be a national model for student learning and engagement that embraces its responsibilities as a regionally engaged university.

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