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Finance Center Specialist

Employer
Dartmouth College
Location
Hanover, NH

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Posting date:

05/03/2022

Open Until Filled:

Yes

Position Number:

1010907

Position Title:

Finance Center Specialist

Department this Position Reports to:

Arts & Sciences Finance Center

Hiring Range Minimum:

$21.39

Hiring Range Maximum:

$26.78

SEIU Level:

Not an SEIU Position

FLSA Status:

Non-Exempt

Employment Category:

Regular Full Time

Scheduled Months per Year:

12

Scheduled Hours per Week:

40

Schedule:

Monday – Friday
8:00 AM – 5:00 PM

Location of Position:

Dartmouth College
308 Wentworth Hall
Hanover, NH 03755

Remote Work Eligibility?:

Hybrid

Is this a term position?:

No

Is this a grant funded position?:

No

Position Purpose:

The Financial Center Specialist, in collaboration with the Financial Center team, uses a proactive/collaborative approach, technical expertise, automated tools and various aspects of the financial management system to provide outstanding customer service to the Dartmouth community with emphasis on timeliness and accuracy. The Financial Center Specialist analyzes and processes transactional requests received within the Center via a variety of methods.

Required Qualifications - Education and Yrs Exp:

1-2 years of experience

Required Qualifications - Skills, Knowledge and Abilities:

  • Ability to effectively communicate to all customers and staff with strong customer service and listening skills.
  • Working knowledge of federal/state payroll/employment regulations, typical HR/Payroll policies & procedures.
  • Advanced problem solving, resolution and analytical skills and the ability to prioritize and manage time.
  • Able to work under pressure of time constraints and ability to multi-task.
  • Projects a professional image and use proper telephone and e-mail etiquette.
  • Excellent data entry skills and attention to detail.
  • Demonstrated proficiency in the Microsoft Suite, FileMaker Pro, the Internet and e-mail etiquette.
  • Excellent keyboarding/typing skills.
  • Possesses basic math skills (addition, subtraction, division, multiplication, percentages).
  • Adaptable to change.
  • Strong commitment to a diverse working environment and to serving the needs of a large and diverse community.

Preferred Qualifications:

  • High school diploma
  • Two years of customer service, payroll/hr processing or other directly related experience
  • Experience with data entry, College financial management systems, and Microsoft Suite
  • Additional training in customer service helpful.

Department Contact for Cover Letter and Title:

Elena Ciobanu, Operations Manager

Talent Acquisition Consultant:

Matt Browne

Equal Opportunity Employer:

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check:

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Special Instructions to Applicants:

All Dartmouth College employees, whether working on-site or remotely, are required to be up to date with vaccination against COVID-19 (or to have received an approved exemption from vaccination through the Office of Institutional Diversity and Equity). Please visit https://dartgo.org/vaxpolicy for details. Compliance with this requirement is a condition of employment. Failure to meet this condition of employment may result in Dartmouth in its sole discretion delaying your start date or rescinding its offer of employment.

Quick Link:

https://searchjobs.dartmouth.edu/postings/61320

Description:

Customer Service/Troubleshooting

  • Delivers services within Financial Center according to established benchmarks.
  • Provides support to Finance Center Analysts by researching and providing data as requested
  • Accurately identifies customer issues based upon telephone or in person interviews and executes effective method for resolution.
  • Provides policy interpretation utilizing on-line tools.
  • Delivers exceptional customer service, ensure responsiveness and accuracy. Logs caller inquiries, messages, and resolutions.
  • Handles an assigned telephone volume and/or walk-in inquiries from a variety of customers both internal and external.
  • Utilizes multiple systems to obtain and record information.
  • Participates in customer specific training.
  • Prepares basic reports in both Excel and Word; transfers data from Oracle or other systems to Excel for distribution.

Percentage Of Time:

20%

Description:

Triage of Center Calls

  • Analyzes customer issues and proactively escalates critical or expertise specific issues to the Director of Operations or another designated divisional fiscal officer.
  • Assumes ownership of initial inquiry until issue is dispatched to another responsible staff member for resolution.
  • Executes follow-up as necessary, or as directed by the Director of Operations, to assure timely response.
  • Recognizes technical issues and notifies technical support (liaison) for resolution and follow-up.
  • Uses the issues call tracking system to provide timely and accurate responses to customers, and follow-up of triaged issues.

Percentage Of Time:

15%

Description:

Data Entry

  • Responsible for the accurate review/interpretation, data entry and auditing of requests into the financial management systems, including PA Smartform, Procurement, Pcard, General Ledger, journals, etc.

Percentage Of Time:

20%

Description:

Planning

  • Plans and prioritizes daily customer contacts.
  • Plans routine research projects and executes corrective actions in an accurate and timely manner.
  • Collaborates with Operations Director and team to routinely standardize current processes and seek out process improvements to ensure consistency and accuracy.

Percentage Of Time:

15%

Description:

Professional Development

  • Cross trains with other team members to assure adequate coverage, accurate and consistent information and timeliness.
  • Attends functional workshops, training in order to remain/become proficient in necessary systems standards.
  • Attends personal development training workshops.
  • Attends customer service workshops.

Percentage Of Time:

5%

Description:

Systems

  • As directed by the Director of Operations and using established procedures, performs testing for scheduled upgrades or changes to reports, screens, etc.
  • Utilizing training uses a base knowledge of Oracle, the Microsoft Suite, specifically Word and Excel, produces reports or information for the Director of Operations or other divisional fiscal officers.. Other software or hosted systems may also be used as systems are improved or changed.

Percentage Of Time:

25%

--:

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

--:

Performs other duties as assigned

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