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SMO Manager / Information Technologist IV/S

Employer
Michigan State University
Location
East Lansing

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Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job no: 774777
Work type: Support Staff
Pay Grade: 15
Major Administrative Unit / College: Information Technology Services
Department: Msu It Client Experience 40000843
Sub Area: APSA- Pro Supervisory
Salary: Salary Commensurate with Experience
Location: East Lansing
Categories: Information Technology, Professional Supervisory- APSA, Full Time (90-100%), Union, Remote-Friendly
Working/Functional Title

SMO Manager

Position Summary

The MSU IT Client Experience department provides a broad range of support to campus including the Service Desk, ContactMSU, Workstation Support, ID Office, Tech Store, and Access Management as well as the Service Management Office. Reporting to the Executive Director for Client Experience, the SMO Manager contributes as part of the senior leadership team for Client Experience, driving change and improvement initiatives putting experience first to prioritize service to the MSU community.

The SMO Manager establishes and leads enterprise service management strategy, practices and operations for MSU IT including change management, request fulfillment, knowledge management, incident and problem management, asset and configuration management, and assessment and continual process improvement in collaboration with leadership and stakeholders. Working closely with service/process owners, colleagues, and stakeholders, the SMO Manager focuses on the objective of effectively delivering reliable and sustainable IT services. The SMO Manager leads, mentors, and coaches a team of 3-6 service management professionals as well as exercises influence across the organization to promote effective service management practices. The SMO Manager evaluates and applies ITIL principles relevant for the organization, promoting a culture of transparent review, assessment, and documentation to enable the organization to build confidence with stakeholders, minimize disruption, and communicate openly about expectations, status and progress.

Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as 49,695 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.

Unit Specific Education/Experience/Skills

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; more than eight years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed, including experience overseeing large, complex or critical information technology projects; experience leading highly functioning teams and collaborating across the organization to achieve measurable results; or an equivalent combination of education and experience.

Desired Qualifications

Experience leading cross-functional enterprise technology services; strategic planning; ITIL practices; BRM practices; system analysis; acquisition and portfolio alignment; developing support and governance models; technology and operational alignment to strategic priorities; portfolio evaluation and rationalization; vendor management.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and Cover Letter

Together-we-will StatementThe university is requiring all MSU students, faculty and staff to be vaccinated against COVID-19 with limited exceptions. Learn more at: https://msu.edu/together-we-will/Special Instructions

Three professional references knowledgeable of your work

Work Hours

STANDARD 8-5

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Bidding Eligibility ends on May 10, 2022 at 11:55 PM

Advertised: May 4, 2022 Eastern Daylight Time
Applications close: May 24, 2022 Eastern Daylight Time

Organization

Working at Michigan State University 

Spartans work every day to advance the common good in uncommon ways.

Together, we tackle some of the world’s toughest problems to find solutions that make life better—from alternative energy to better food safety to breakthrough medical and environmental applications achieved through rare isotope research.

We teach. We explore and we discover. We collaborate and lead. We innovate, inspire, and empower. We achieve our potential and create circumstances that help our students and others achieve theirs.

We're good at it, and we've been at it for more than 150 years.

The nation’s pioneer land-grant university, MSU began as a bold experiment that democratized higher education and helped bring science and innovation into everyday life. The revolutionary concept became a model for the nation.

Today, MSU is one of the top research universities in the world—on one of the biggest, greenest campuses in the nation. Home to nationally ranked and recognized academic, residential college, and service-learning programs, we’re a diverse community of dedicated students and scholars, athletes and artists, scientists and leaders.

In ways both practical and profound, we work to create a stronger, more sustainable, and more hopeful future for all.

Top Distinctions

U.S. News & World Report ranks MSU

  • 29th among the nation’s public universities
  • First in the nation for 19 years for graduate programs in elementary and secondary education
  • First in the nation for graduate programs in nuclear physics and industrial and organizational psychology
  • First in the nation for undergraduate program in supply chain

Recognized for 11 consecutive years as one of the top 100 universities in the world by Shanghai Jiao Tong University in its annual Academic Ranking of World Universities

Ranks 46th among public universities for in-state students in Kiplinger’s 2013 edition of Best Values in Public Colleges

Silver rating from the Association for the Advancement of Sustainability in Higher Education’s STARS program, which measures and encourages sustainability in education and research; operations; and planning, administration, and engagement

Member of the prestigious 62-member Association of American Universities

Only university in the country with on-campus medical schools graduating allopathic (MD) and osteopathic (DO) physicians, and veterinarians (DVMs)

Among the largest single-campus residence hall system in the country with 27 halls in five neighborhoods and two apartment villages.

 

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