Support StaffPay Grade:
11Major Administrative Unit / College:
Information Technology ServicesDepartment:
Msu It Client Experience 40000843Sub Area:
Salary Commensurate with ExperienceLocation:
Information Technology, Administrative Professionals- AP, Full Time (90-100%), Union, Remote-Friendly
The MSU IT Service Desk provides technical support to the MSU community via phone, email, and chat support. Hours of operations are from 7 AM to midnight every day when the University is open.
IT Service Desk Analysts provide first-level contact and resolution for a wide range of technical topics for students, faculty, and staff. Although the Service Desk is located in and primarily serves MSU's main campus in East Lansing, MI, university partners and colleagues from all over the world rely on these Analysts to quickly and accurately resolve or route requests, problems, and incidents.
The IT Service Desk Analyst will report to the IT Service Desk Supervisor.
Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as 49,695 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.
MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.
Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.
Unit Specific Education/Experience/Skills
Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associates Degree, with coursework related to the area of employment; one to three years of related and progressively more responsible or expansive work experience in an area related to the duties to be performed OR a Bachelors Degree; up to six months of related and progressively more responsible or expansive work experience in an area related to the duties to be performed; or an equivalent combination of education and experience.
Desired QualificationsITIL v3/v4 Foundations certification; HDI Support Center Analyst certification; demonstrated ability to effectively communicate with all levels of technologyusers and leadership; strong writing and verbal communication skills; high level of customer relationship skills; attention to detail; ability to contribute to a highperforming team environment.Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Resume and Cover Letter
Together-we-will StatementThe university is requiring all MSU students, faculty and staff to be vaccinated against COVID-19 with limited exceptions. Learn more at: https://msu.edu/together-we-will/
Three professional references knowledgeable of your work
Job will require a set schedule of 8A-5P, 11A-8P, or 3P-12A. Schedule may include one weekend day, or may be Monday to Friday, depending on business needs at time of hire. If requested, may be subject to change in future.
Remote Work Statement
MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.
Bidding eligibility ends on May 10, 2022 at 11:55 P.M.
Advertised: May 4, 2022 Eastern Daylight Time
Applications close: May 17, 2022 Eastern Daylight Time