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IT Systems Support Professional

Employer
The University of Georgia
Location
Athens Area
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Job Details

Posting Number:

S08427P

Working Title:

IT Systems Support Professional

Department:

UHC-Information Technology

About the University of Georgia:

PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

Posting Type:

External

Retirement Plan:

TRS

Employment Type:

Employee

Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

Monday – Friday, 8 AM – 5 PM

Advertised Salary:

Commensurate with Experience

Posting Date:

05/04/2022

Open until filled:

Yes

Proposed Starting Date:

06/01/2022

Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

UGA Statement:

PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.

The University of Georgia is a Federal Contractor as defined by Presidential Executive Order 14042 and subject to the requirement that Federal Contractors must ensure that all covered employees, including those working remotely, are fully vaccinated by January 4, 2022. You may be required to show proof of your fully vaccinated status at the time of your start date, or have received a medical or religious exemption from the fully vaccinated requirement at the time of your start date. For more information regarding the Federal Contractor fully vaccinated employment requirement please visit https://coronavirus.uga.edu/executive-order/ or call (706) 542-2222.

Classification Title:

IT Systems Support Professional

FLSA:

Exempt

Job Family:

IT

FTE:

1.00

Minimum Qualifications:

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications:

A minimum 5 years of experience managing servers, network application systems, network switches, and data storage.

Position Summary:

This is a senior level technical position responsible for all aspects of the UHC systems including design, documentation, budget estimation, installation, configuration, testing, management, capacity planning, trouble shooting, repair, and assisting clients with secure access to networks and systems transporting and storing data, voice, and video, while complying with state and federal regulations (HIPAA, FERPA, and HITECH Act). This position performs daily operations of managing IT systems including servers and applications, operation of configuration and management software tools, and network devices. Monitors, analyzes and controls system and network security, access, activity, traffic, and performance to ensure optimal systems operation. Maintains system stability, identifies trends, recommends and implements corrective measures, and documents actions taken. Maintains schematics of network and systems connectivity and infrastructure, Advises and trains other IT staff regarding systems configuration, management, support, operating systems, software, traffic and access. A high degree of knowledge of directory services, database systems management and services, network infrastructure and security, disaster recovery; data integrity, backup, and restoration is required. This position is the systems technical team lead for UHC IT. This includes training, mentoring, assigning duties to team members, and prioritizing tasks.

Knowledge, Skills, Abilities and/or Competencies:

Experience administering Microsoft Active Directory, Office 365, and Windows servers. Knowledge and experience with VMWare server virtualization and Horizon View VDI. Familiarity with NAC systems, with Aruba ClearPass preferred. Familiarity with scripting languages such as Python and PowerShell. Knowledge of wired and wireless network configuration, with Aruba experience preferred. Experience with system security monitoring tools, appliances, and processes including SIEM systems, vulnerability scanners, and firewalls.
Ability to document, determine and plan for capacity requirements, install, configure, test, trouble shoot, and repair. Assist clients with reliable and secure access to networks, servers, information systems, and data. Ability to understand and comply with federal, state, and local regulations (HIPAA, FERPA, HITECH ACT, USG, and UGA).

Physical Demands:

Discern colors, use a computer for extended periods, lift and carry 50 lbs.

Is driving a responsibility of this position?:

No

Is this a Position of Trust?:

Yes

Does this position have operation, access, or control of financial resources?:

No

Does this position require a P-Card? :

No

Is having a P-Card an essential function of this position? :

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?:

Yes

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):

Yes

Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Duties/Responsibilities:

Systems administration including designing, developing, maintaining, upgrading, and monitoring UHC enterprise wide mission, critical systems, applications, and data services.

Percentage of time:

50

Duties/Responsibilities:

Design, implement, and monitor system and network security applications and appliances, including NAC systems, firewalls, SIEM, and vulnerability scanners.

Percentage of time:

20

Duties/Responsibilities:

Network infrastructure design, implementation, support, and maintenance

Percentage of time:

10

Duties/Responsibilities:

Design, develop, test, implement, manage computer programs and scripts.

Percentage of time:

10

Duties/Responsibilities:

Create and maintain documentation related to systems, infrastructure, and processes.

Percentage of time:

10

Contact Details:

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name:

Robert Brown

Recruitment Contact Email:

rb[email protected]

Organization

The University of Georgia, a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest and most comprehensive institution of higher education. Founded in 1785, it is the birthplace of public higher education in America.

Today, UGA enrolls more than 40,000 undergraduate, graduate, and professional students. The main campus has 460 buildings on 767 acres of land. The total acreage of UGA in 30 Georgia counties is 41,539. UGA has 18 colleges and schools, which include Agricultural and Environmental Sciences, Arts and Sciences, Business, Ecology, Education, Engineering, Environment and Design, Family and Consumer Sciences, Forestry and Natural Resources, Graduate School, Journalism and Mass Communication, Law, Pharmacy, Public Health, Public and International Affairs, Social Work, Veterinary Medicine, and the Honors College. It offers 24 baccalaureate degrees in more than 140 fields; 33 master’s degrees in 144 fields; 8 educational specialist degrees; four doctoral degrees in 99 areas; professional degrees in law, pharmacy and veterinary medicine; and more than 170 study-abroad and exchange programs. UGA Libraries rank among the nation’s best research libraries and contain a total of 5.3 million volumes and one of nation’s largest map collections. The university has had 25 recipients of the prestigious Rhodes Scholarship, making it one of the nation’s top Rhodes producers among public universities. UGA is home of the Peabody Awards, presented annually for distinguished achievement and meritorious public service for television, podcast/radio, and digital media. It also is home of Georgia’s State Botanical Garden, state Museum of Art and State Museum of Natural History. Additionally, UGA has one of the largest and most comprehensive public service and outreach programs conducted by an American educational institution.

Find Us
Telephone
706-542-3000
Location
215 S. Jackson St.
Athens
Georgia
30602
United States
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