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System Support Specialist I

Employer
Dallas College
Location
Cedar Valley
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Job Details

Job no: 502684
Work type: Full-time
Location: Cedar Valley
Work Schedule: Monday-Friday 8:00-5:00 (Some nights and weekends)

Working Title
System Support Specialist I

Job Title Code
TDS

Salary Level
N03

Salary Range (Full-Time)
$36,000+ (commensurate with education and experience)

Hourly Rate (Part-Time)
$17.31 per hour

Business Travel
N/A

FLSA
Non-Exempt

Position Type
Staff

Position Summary
And entry level position responsible for providing desktop computer support and first-level application and network troubleshooting for internal and external users.

Required Knowledge, Skills & Abilities
General knowledge of computer hardware and software with an understanding of how it integrates with the computing systems and databases. Ability to apply knowledge of the broad range of technologies to achieve effective solutions. Quick learner with high attention to detail and ability to multi-task. Able to build effective relationships with internal and external partners to enhance collaboration and understanding. Able to keep track of deadlines and timelines and provide timely follow-up. Must be flexible with the ability to adapt to changes quickly and think conceptually. The ability to prioritize and escalate tickets to tier level two with detail and supporting documentation, ensuring that service level agreements are met. Ability to effectively communicate technical concepts to other technical staff members. Strong written and verbal communication skills. Must have excellent customer service skills and be service oriented.

Physical Requirements
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Knowledge and Experience
• High school diploma or GED equivalent with one (1) year of experience in work related field.
*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Essential Duties and Responsibilities
Responsible for system support and technical assistance. Install, configure and upgrade operating systems and software, following policies and procedures of the district and organization. Monitors the system, sets up automated alerts, and performance notifications to proactively address problems. Responsible for creating and maintain user accounts and information. Confirms program objectives and specifications by testing new programs, comparing programs with established standards and making modifications. Maintains professional and technical knowledge of best practices through professional development activities. Work closely with other members of support and system groups to support efforts such as the analysis, design, planning of hardware and technical software. May be required to troubleshoot, and to install or repair any software problems or replace malfunctioning hardware. Collaborates with end users to determine issue(s) and ensure problem(s) are resolved in a timely manner. Train end users in access, security, use and customization of programs and software. May prepare or evaluate training materials and manuals. Follow protocols when escalating unresolved issues. Backup data files and information to prevent loss during system upgrades and equipment replacement procedures. Must have excellent listening, oral and written communications skills in order to communicate effectively with a diverse array of stakeholders and constituents within the Dallas College network. Provides excellent customer service. Completes required Dallas College Professional Development training hours per academic year. Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.

Advertised: 03 May 2022 Central Daylight Time
Applications close: 17 May 2022 11:55 PM Central Daylight Time

Organization

Since 1965 the seven colleges of DCCCD — Brookhaven, Cedar Valley, Eastfield, El Centro, Mountain View, North Lake and Richland — have served more than 3 million people. That's a lot of students! The colleges of DCCCD equip students for successful living and responsible citizenship in a rapidly changing local, national and world community by providing: — the first two years of a bachelor's degree — more than 100 high-demand career programs — enrichment and certification classes for a lifetime of learning — professors who are dedicated to your success, not a research grant — unparalleled quality at a tuition you can afford Check out jobs over on our careers page at opportunities.dcccd.edu.

Website                                                         http://www.dcccd.edu
Industry                                                        Higher Education
Company size                                               5,001-10,000 employees
Headquarters                                                 Dallas, Texas
Type                                                              Educational Institution
Founded                                                        1965
Specialties                                                    Higher Education, Technical Certificates, and Vocational Degrees and Certificates

 

Locations                                                      The District Office (DO) houses the core districtwide administrative operations.
                                                                      We are situated just south of downtown Dallas, across the street from Dallas Police HQ and South Side on
                                                                      Lamar.

 

District Office                                               1601 S Lamar St, Dallas, Texas 75215
District Service Center                                  4343 IH – 30 Mesquite, TX 75150
Eastfield College                                           3737 Motley Drive Mesquite, Texas 75150
El Centro College                                          801 Main St. Dallas, Texas 75202
Richland College                                           12800 Abrams Rd. Dallas, Texas
Brookhaven College                                      3939 Valley View Ln. Farmers Branch, Texas
Cedar Valley College                                    3030 N Dallas Ave. Lancaster, Texas 75134
Mountain View College                                4849 W Illinois Ave. Dallas, Texas
North Lake College                                       5001 N MacArthur Blvd Irving, Texas 75038

Find Us
Website
Telephone
2143781574
Location
1601 S. LAMAR ST
Dallas
TX
75215
United States
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