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Work Controller

Towson University
Towson, MD

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Job Details

Responsibilities and Duties
    Utilizes Maintenance Connection (MC) to process the various types of work orders.  Reviews work orders for validity, accuracy, and justifications.  Works with various levels of Facilities Management administration to coordinate, assign and ensure work order requests are being completed in a timely manner.Provide field support and training to staff in the Academic, Auxiliary and trades Services maintenance areas on the Maintenance Connection (MC) work order system.  Answer phone calls, emails and voice messages regarding maintenance requests and needs. Communicate requests to the proper FM personnel, via two-way radio, phone calls or work orders.  Review the [email protected] mailbox routinely throughout the day. Perform Fleet Services duties, including processing and reviewing requests for campus and Enterprise vehicle needs, driver clearance requests and provide van training for students and staff.  Issues and tracks keys for Facilities Management staff and visiting contractors daily to access job sites.Assists visitors and contractors, including issuing parking permits and campus directions.  Utilizes two-way radio to communicate to the proper FM personnel. And other duties as assigned.

Qualifications and Skills
    High School diploma or equivalent and four years related work experience. Successful candidate must have strong customer service skills.  Must be able to handle critical and sensitive issues and make judgement calls as to the priority and seriousness of a situation.  Candidate must be detail oriented and organized.Experience in a higher education setting preferred but not required.Except for qualifications established by law, additional related experience, and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Organization: Administration & Finance Division
Primary Location: Main Campus
Job Posting: May 4, 2022


Towson CampusTowson University (TU; was founded in 1866, is recognized by U. S. News and World Reports as one of the top public universities in the Northeast and Mid-Atlantic regions, and is Baltimore’s largest comprehensive university, and the largest public, comprehensive institution in the University of Maryland System. TU enrolls over 18,000 undergraduates and nearly 4,000 graduate students across six academic colleges (business, education, fine arts, health professions, liberal arts, science & mathematics), has over 865 full-time faculty, and offers more than 65 bachelor’s, 45 master’s, and 5 doctoral programs. Towson University offers many cultural, educational and athletics programs and events that are open to the public ranging from concerts and lecturers to Division I college sports.

Towson Students Our centrally located campus sits on 330  rolling green acres and is 10 miles north of  Baltimore, 45 miles north of Washington  D.C., and 95 miles south of Philadelphia.  The town of Towson, MD. has a population  of approximately 52,000, with tree-lined  streets, shops, restaurants, movies, bookstores, a county library branch, live music venues, and is in walking distance of the TU campus. Towson was established in 1750 and is the seat of Baltimore County government.

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