Director Student Services
The Department of Student Affairs is seeking a Director of Student Services who will report to the Assistant Dean of Student Affairs. This position leads and manages all student life initiatives, services and resources, including but not limited to student communications, student events and activities, support services (academic services, international students, students with disabilities) and student organizations. Manages the implementation of non-academic policies and the resolution of related grievances or complaints and the consultation, evaluation and referral of students to a network of support services in the Hopkins community and externally. Develops, implements, and markets services that support the student experience at Johns Hopkins University. Serves as an advocate for students within SAIS and the larger Hopkins community.

Specific Duties & Responsibilities:

Strategic Direction & Management:
  • Oversees the strategic direction of the Office of Student Life, and develops and implements programs and services that support or enhance the student experience at the University in collaboration with academic departments and the Dean's office.
  • Manages the day to day operations of the Office of Student Life including all matters related to student support services, disability services, and student activities.
  • Establishes, implements, and enforces non-academic policies.
  • Represents SAIS as the student affairs representative on a number of school-wide project teams and university-wide committees.
  • Advises leaders of student organizations and publications on event management, marketing, building membership and promoting their organizations.
  • Develops, manages and monitors a budget of $150-$200K for the Office of Student Life.

Student Support/Services:
  • Creates and administers annual Student Satisfaction Survey.
  • Oversees retention efforts for student population. Collaborates with faculty, academic advisers and staff to identify students in need and provide services to allow them to be successful.
  • Oversees advising for leaders of student and honorary societies on event management, marketing, building membership, and promoting their organization.
  • Oversees Disability Services for SAIS students.
  • Serves as intake officer for student complaints, gathers information from appropriate resources, investigates issues and makes recommendations and takes action, across various levels of the organization, to resolve a diversity of problems, issues, and complaints.
  • Communicates with students on a regular basis through e-mail listserv and weekly emails of events.
  • Determines need in partnership with SAIS leadership and conducts and evaluates student needs through focus groups, annual student satisfaction surveys, and phone interviews in an effort to develop responsive programs.
  • Connect students in crisis with counseling, medical care, emergency travel services and other resources.
  • Work with JHSAP and Academic Affairs on voluntary and involuntary referrals, conditions of enrollment, risk assessments, peer support program.

Events Management:
  • Leads planning, make key decisions, and provide oversight for the logistics for orientation, and other student or school related events.

  • Oversees selection of select student and faculty award winners, including student class speaker; working with Student Government Association.

Coordinator for Students with Disabilities:
  • Meet with students with disabilities or undiagnosed disabilities, collect appropriate documentation, and inform faculty members by formal letter of student accommodations.
  • Work with JHU Disability Services Officer for discussion and accommodation approval. Work with academic programs in Washington, with Student Affairs at SAIS Europe in Bologna, and with the Hopkins-Nanjing Center Washington Office, to implement accommodations as needed.
  • Represent SAIS on University Disability Services committee.

Fellowship Advisor:
  • Keep students informed of fellowship opportunities and deadlines.
  • Coordinate Fulbright Fellowship process; advise students and critique proposals; schedule faculty interviews; submit campus committee evaluation through IIE system.
  • Coordinate Boren/NSEP application process; advise students and critique proposals.
  • Counsel students on other appropriate fellowships for their areas of interest.
  • Contact for International Fulbright Scholars attending SAIS.

Committee Work:
  • University-wide Disabilities Services Advisory Committee.
  • University-wide Student Health Insurance Committee.
  • University-wide Student Health and Well-Being Committee.
  • University-wide Graduate Student International Travel Policy Committee.
  • Johns Hopkins Student Assistance Program Management Committee.

Student Discipline:
  • First point of contact for student disciplinary issues and student conduct code.
  • Initiates any necessary investigations; interviews people as needed.

Student Health Contact:
  • Answer student questions about the University Student Health Benefit Plan.
  • Serve on the JHU Health Insurance Committee on behalf of SAIS student body.
  • Meet with Insurance company representatives regularly.
  • Report issues, such as coverage questions and finding in-network providers in the DC area.
  • Track immunization forms required by DC for incoming students.
  • Liaises with Georgetown Student Health Center and JHSAP as preferred providers for SAIS students.

Liaison to Student Government Association:
  • Attend weekly SGA meetings and serve as administrative advisor.
  • Supervises the coordination of SGA activities including happy hours and hallmark evening and weekend events.

Housing Coordinator:
  • Offer students advice on finding housing.
  • Maintain housing website through contracted service.
  • Edit SAIS Guide to DC with resources for living in Washington, finding housing, and life at SAIS.

  • Plan fall and spring new and returning SAIS Europe student orientations including schedules, logistics; and Dean's Reception. Assess program and use feedback to suggest and implement changes for the next cycle.

Minimum Qualifications (Mandatory):
  • Master's Degree required.
  • At least five years of professional experience in higher education in the capacity of advising students on issues related to student life.
  • At least five years managing events, budgets.
  • At least five years working with student groups.
  • Strong working knowledge of PC's and Microsoft Office applications (Word, Excel), the Internet and e-mail applications (preferably Outlook).
  • Occasional nights and weekends needed.

* Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Degree of Independent Action Performed:
  • The Director of Student Life has a high level of responsibility and operates with significant latitude in partnership with the Assistant Dean of Student Affairs is expected to perform with very little supervision and to exercise sound judgment in decision-making situations. Keen judgment and discretion are essential.

Internal & External Contacts:
  • SAIS Senior Associate Dean for Finance and Administration; Associate Deans for Academic Affairs; and Development and Alumni Relations.
  • Directors of Admissions, Financial Aid, Career Services, Registrar, JHU International Student Services, Director of Business Management, faculty, students and staff.
  • JHU Disabilities Services Officer, JHU Chair of Health Insurance Committee, JHU SAIS Student Government Members.
  • Academic Programs Coordinators at SAIS, Facilities and Security staff for SAIS, SAIS Information Technology staff.
  • Director and administrator of Georgetown University Student Health Center, University Student Health Benefit Plan Account Managers, US and Foreign Student Programs Staff at the Fulbright New York Office, NSEP/Boren Graduate Fellowships Director and staff; Johns Hopkins Student Assistance Program director, manager, DC clinicians and scheduling team.

Physical Requirements:
  • Ability to sit in a normal seated position for extended periods of time.
  • Reaching by extending hand(s) or arm(s) in any direction.
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
  • Communication skills using the spoken word.
  • Ability to see within normal parameters.
  • Ability to hear within normal range.
  • Ability to lift 50-100 lbs (with assistance); lifting and carrying printed publications and supplies.
  • Bending, kneeling and/or standing during events and/or presentations.

Classified Title: Director Student Services
Role/Level/Range: ACRP/04/ME
Starting Salary Range: Commensurate with experience
Employee group: Full Time
Schedule: M-F; 8:30 am - 5 pm
Exempt Status: Exempt
Location: DC - District of Columbia
Department name: ​​​​​​​Student Affairs
Personnel area: SAIS

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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