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Student Support Case Manager

Employer
The University of Kansas
Location
Lawrence, KS

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Job Details

Position OverviewThis position is limited term for one year and may be extended depending on funding.

The Student Support Case Manager is a position within Student Support and Case Management (SSCM), a department within Student Affairs. The Case Manager works with complex student situations that have impacted the student’s ability to successfully function in the University community, or when the student has been disruptive to the community and requires significant behavioral changes to remain in or return to the University. This position is highly collaborative and plays an active role in non-clinical student case management developing and implementing both long and short-term response plans. Examples of concerns include; but, are not limited to transition, physical and mental health, student safety, personal crisis, basic needs insecurity, and integration into campus life. The Case Manager does not provide therapy; rather, the Case Manager will help facilitate a student’s access to, and appropriate utilization of, University and/or community services while coaching students toward appropriate self-care, self-management, autonomy and self-advocacy. This position reports directly to the Coordinator for Student Support and Case Management Affairs and works collaboratively with other staff members within SSCM and Student affairs, as well as other on- and off-campus colleagues and partners.

Student Affairs houses the University’s student services organizations, which provide services and program designed to assist students in achieving their academic and personal goals. Student Affairs coordinates the development of these services and programs and serves as an advocate for student across the University community. Job Description85% Case Management and Administration
  • Meet with students to assess concern and well-being and develop action plans to empower students to address current and on-going needs.
  • To ensure continuity of care, coordinate and track referrals to internal units such as Student Access Center, Counseling and Psychological Services, Watkins Health Services, Student Housing, Student Conduct and Community Standards, etc.
  • Coordinate student transitions from KU services to external, community providers (e.g. psychiatric/psychological treatment services, alcohol and drug treatment services, etc.)
  • Assist in student academic planning through collaborative relationships with Student Access Center, Undergraduate Advising Center, and/or academic units. This could include assisting with student planning for missed academic work, adjusting an academic course load, helping with decision-making related to withdrawal, incompletes, and successful return.
  • Maintain a system of follow up for students who have been referred to campus or community resources, including providing services to encourage compliance with recommendations and care plans.
  • Maintain accurate case management records in Maxient.
  • Assist with absence notifications to Faculty for students needing to be away from campus for three or more classes due to illness, hospitalization, family emergency.
5% Outreach
  • Assist with the development of outreach efforts to expand awareness for Student Support and Case Management, the Student Care Referral Team, and outreach directed toward encouraging appropriate, positive student behavior.
  • Represent Student Support and Case Management at university and community events, as assigned, which may include giving presentations to campus and community group.
  • Serve on University-wide and Student Affairs committees and task forces, as needed.
5% Campus Cupboard
  • Assist in covering hours for the Cupboard or in providing outreach through events and presentations, as needed.
5% Other duties as assigned.
  • Available to work nights and weekends as needed.
Required Qualifications
  1. Bachelor’s degree in social work, counseling, psychology, applied behavioral science, or related field with 1-2 years of professional work experience following graduation or degree attainment.
  2. Experience working with or supporting people in high need, who are emotional, or experiencing crisis.
  3. Previous experience working cooperatively with others in a multi-disciplinary team environment.
  4. Previous experience working collaboratively with a diverse population of students, staff, faculty, administrators, and other members of the community.
  5. Excellent written communication skills as evidence by application materials.
Preferred Qualifications
  1. Master’s degree in social work, counseling, psychology, applied behavioral science, or related field.
  2. Demonstrated skills in any number of crisis support areas, such as; but not limited to: suicide prevention and interventional work, sexual assault survivor support work, crime victim advocacy, food insecurity, and/or homelessness.
  3. Prior work experience in a university setting.
  4. Familiarity with referral processes and typical campus resources
  5. Working knowledge of college developmental and mental health issues including dual diagnoses.
  6. Experience providing consultation to university faculty, staff, and administration.
  7. Experience working with a student conduct database software, such as Maxient.
  8. Experience managing confidential and sensitive information.
  9. Current knowledge and experience applying best practices and appropriate legal/procedural regulations related to addressing students of concern.
  10. Proven ability in assisting people in unbiased reflection on behavior, decision-making, and community membership.
  11. Demonstrated ability to analyze complex situations.
Additional Candidate InstructionsA complete application consists of:
  • A cover letter addressing how required qualifications are met
  • Resume
  • 3 Professional References

Incomplete applications will not be considered.

Application review will begin on Thursday May 12th, 2022 and will remain open until a qualified pool of candidates is identified. Contact Information to ApplicantsRachel Auten
rauten@ku.edu Advertised Salary Range$40,000- $45,000 Application Review Begins12-May-2022 Anticipated Start Date31-May-2022

Organization

Working at the University of Kansas 

Join the University of Kansas, and you’ll become part of a Jayhawk family that spans the globe. Wear your KU shirt in London, Istanbul, Buenos Aires, Nairobi or anywhere else, and you will likely hear a resounding “Rock Chalk!” from a stranger. Of course, the appropriate response is an enthusiastic “Jayhawk!” Because, after all, they’re not really strangers, they’re family.

The Jayhawk community is united by more than 150 years of tradition and by our commitment to pushing the boundaries of knowledge, transforming the academic experience, and creating solutions through innovative research. KU’s mission is to lift students and society by educating leaders, building healthy communities and making discoveries that change the world.  

The University of Kansas is the state’s flagship university and one of just 66 invited members of the prestigious Association of American Universities (AAU). We consistently earn high rankings for academics and recognition as a premier research university.

KU faculty and staff embrace our role as the state’s flagship university, AAU member and R1 institution that serves the state, nation and world. We celebrate the energy and compassion that infuse the Jayhawk spirit; and, we remain true to KU’s historic values: the elevating force of education, the transformative power of research and the healing power of service.

Diversity, Equity, Inclusion, and Belonging 

The University of Kansas is committed to a learning and workplace environment that is representative of our nation and global society, accepts and values everyone, appreciates our common humanity and understands that our multiple differences are the cornerstone of academic preparation, professional excellence and distinction. KU must be a place where all people feel they belong and have access to resources and support that help them attain their educational and professional goals.

We recognize there are inequalities and privileges generated by historical and persistent intersecting differences by race, ethnicity, gender identities, gender expressions, sexual orientation, socio-economic status, age, abilities, religion, regional background, veteran status, citizenship status and nationality. And we hold ourselves accountable for policies, processes and programs that appreciate these and other differences and create more fair, safe and just learning, working and living environments for KU students, faculty and staff.

Instruction 

KU offers a broad array of undergraduate and graduate study programs, and we fulfill our mission through academic and research programs of international distinction, coupled with outstanding libraries, teaching museums and information technology. These resources enrich the academic experience for students from all 50 states and 112 countries, and provide enrichment resources for KU faculty and staff.

Research 

The university attains high levels of research productivity and recognizes that faculty are part of a network of scholars and academicians that shape a discipline as well as teach it. KU staff are integral to our research success, participating in and supporting discoveries that expand knowledge and improve lives.

Service 

The university and our employees serve society through research, teaching and the preservation and dissemination of knowledge. KU's academic programs, arts facilities and public programs provide cultural enrichment opportunities for the larger community. And, KU offers educational, research and service programs throughout the state. KU employees are encouraged to participate in and serve the campus and surrounding communities in a way that is meaningful to them.

International Dimension 

KU offers more than 100 programs of international study and cooperative research for KU students and faculty at sites around the world. The university offers teaching and research that draw upon and contribute to the most advanced developments throughout the United States and abroad. At the same time, KU's extensive international ties support economic development in Kansas.

Values 

The University of Kansas, our students and employees are committed to excellence. We foster a multicultural, inclusive environment in which the dignity and rights of individuals are respected. Intellectual diversity, integrity and disciplined inquiry in the search for knowledge are of paramount importance.

Our City and State 

KU sits atop Mt. Oread in the center of Lawrence, a town full of natural beauty and culture. In fact, Rolling Stone magazine named Lawrence one of the best college towns in the United States. Lawrence is home to more than 100,000 people, and has a charming, Midwestern friendliness that welcomes visitors and celebrates diversity. In addition to KU, Lawrence is home to Haskell Indian Nations University, the premiere tribal university in the United States.

Lawrence’s historic and thriving downtown features restaurants, nightlife and local shops offering unique finds that you won’t find anywhere else. The town has more than 50 parks, an encompassing mixed-use trail, and quick access to biking/hiking trails along the Kansas River and around Clinton Lake. A five-minute drive from Lawrence, Clinton Lake offers fishing, boating, beaches, camping and other outdoor activities.

Located just 40 minutes west of Kansas City, Lawrence offers the appeal of a mid-size, suburban town with quick access to the amenities of a large city, including an international airport. The Kansas City metro area is home to world-class museums and cultural activities, Jazz clubs and other nightlife venues, expansive shopping options, and exciting professional sports with the Kansas City Chiefs, Kansas City Royals and Sporting KC.

Kansas is in the center of the country, making it convenient and cost effective to fly or drive to destinations throughout the United States. Far from flat, the Flint Hills, just 90 minutes from Lawrence, offer panoramic vistas that showcase the breathtaking beauty of America.

Making KU Your Home 

Something about Lawrence is magnetic. Long-time residents are never surprised when a KU student or employee from out of state decides to make Lawrence their permanent home. And, even those who do leave often find themselves returning to “the nest” at some point in the future. In fact, Lawrence has been named by several publications as one of the best places to retire.

At the University of Kansas, you’ll join a global Jayhawk family and find a place to call home.

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