Associate VC for Business Services

Job Details

Position Number:


Vacancy Open to:

All Candidates

Working Title:

Associate VC for Business Services

Position Designation:

EHRA Non-Faculty

Employment Type:

Permanent - Full-time

Months per Year:


Work Schedule:

Monday-Friday, 8-5

Hours per week:


FLSA Status:



Business Affairs


Business Services (Adm)

Work Location:

Auxiliary Services Building

Primary Purpose of Department:

Business Services represents a key component of the Division of Business Affairs, managing auxiliary enterprises to meet the needs of UNC Charlotte’s increasing student population and the greater campus community. Business Services supports the University’s educational mission and enhances campus life through dining, parking and transportation, bookstore operations, and other services.

Primary Purpose of Position:

The Associate Vice Chancellor for Business Services (AVC) is responsible for the overall administration and strategic leadership for food service (meal plans, retail dining, catering, concessions, and convenience stores), bookstore and related campus retail/merchandising operations, reprographic services (copy, pay for print, and copy center services), vending services, ATMs, mail and package services, licensing and trademark management, 49er University identification program and payment system, and parking and transportation services. The AVC serves as an advisor to the Vice-Chancellor for Business Affairs on matters pertaining to the management and administration of all contracted and self-operated business services and interacts routinely with a broad range of University staff throughout all employee levels, faculty members, students, and student groups, community, and the general public.

Summary of Position Responsibilities:

The position directly supervises six director-level staff and an administrative assistant, with oversight for approximately 75 permanent staff, many part-time and student employees, and business partners with over 750 on-campus contract employees, and transportation. Business Services has facility responsibility for four major multifaceted dining facilities, nine dining operations, a bookstore, convenience stores, and two mail and package centers, concessions areas in five athletic venues, as well as over 14,000 parking spaces in 10 decks and 48 parking areas. The position has fiscal responsibility for operating budgets in excess of $60 million.

Given the nature of services provided and occurring within the various facilities, the AVC works closely with University business partners, Housing and Residence Life, Athletics, Facilities Management, Student Union, Conference Services, Financial Services, Safety and Security, Academic Affairs, Legal Affairs, and other aspects of the campus community. The AVC develops and implements long-range renovation and equipment replacement plans; provides strategic direction for operations and revenue generation; is responsible for human resource management (hiring, supervision, evaluation, professional development); and represents the Business Affairs division on various committees; task forces; and local, state, regional, and national organizations.

Minimum Education/Experience:

• Bachelor degree in business administration or related field and eight to ten years of successful progressive experience managing and leading multifaceted campus auxiliaries or similar business environment.
• Strong multi-level supervisory experience with professional staff and business partner positions.
• Demonstrated ability to develop and manage budgets and oversee and allocate fiscal resources.
• Facility and project management experience with campus service operations or similar business environment.
• Significant experience and skills developing RFPs, negotiating and managing contracts, developing effective business relationships, and resolving conflicts.
• Experience and/or knowledge of managing retail operations.
• Excellent verbal and written communication skills; ability to listen, clearly communicate thoughts/directions/expectations, develop reports/proposals, and make presentations.
• Knowledge of best practices and trends related to auxiliary services, transportation and parking services, and higher education administration or similar business environment.
• Ability to effectively manage multiple priorities, analyze and render thoughtful decisions, and motivate others to levels of excellence.
• Sound understanding of the values and philosophy of auxiliary enterprises in a higher educational setting, or similar business environment, and a passion for quality service delivery.

Preferred Education, Knowledge, Skills and Experience:

• Master’s degree in business administration or related field.
• Six to eight years of direct experience with food service, bookstore/retailing operations, and parking and transportation services.
• Experience with all phases of the architectural design process for major projects and renovations and equipment maintenance and replacement.
• General management responsibility for a multi-million dollar auxiliary business with operating accountability for a multi-million dollar budget that includes staff costs and capital costs, including those for equipment and land/buildings, repair, renovation costs, and maintenance costs.
• Experience developing comprehensive, integrated operating plans for ongoing auxiliary businesses that address issues of finance, operations, human resources, and marketing of all services.
• Demonstrated competency in assessing new products, services, and procedures to determine their merit for investment by the University. The new-product analysis includes the development not only of initial and complete start-up costs but analysis of ongoing revenues and costs (on a cash-flow basis).

Preferred Certifications/Licenses:

• Project and/or process management certification
• CASP certification
• MBA or professional degree and experience in higher education managing administrative departments, auxiliary units, and contracted services

Special Notes to Applicants:

UNC Charlotte is an Equal Opportunity/Affirmative Action Employer committed to fostering a diverse, equitable, and family friendly environment in which all faculty and staff can excel and achieve work/life balance irrespective of race, national origin, age, genetic or family medical history, gender, faith, gender identity, and expression as well as sexual orientation. UNC Charlotte also encourages applications from individuals with disabilities and veterans.

Information about the university’s benefits package can be found at

The finalist will be subject to a criminal background check.

Posting Open Date:


Open Until Filled:


Proposed Hire Date:



About Us

UNC Charlotte is North Carolina's urban research university. It leverages its location in the state's largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate and professional programs, and a focused set of community engagement initiatives. UNC Charlotte maintains a particular commitment to addressing the cultural, economic, educational, environmental, health, and social needs of the greater Charlotte region. 

Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System.  A large public university with a small college feel, UNC Charlotte’s 1,000-acre campus is the home away from home for more than 29,000 students.  The University offers internationally competitive research and creative activity opportunities and exemplary undergraduate, graduate and professional programs coupled with a focused set of community engagement initiatives that enrich the region’s quality of life.

In fulfilling our mission, we envision a University that promises:

  • An accessible and affordable quality education that equips students with intellectual and professional skills, ethical principles, and an international perspective.
  • A strong foundation in liberal arts and opportunities for experiential education to enhance students’ personal and professional growth.
  • A robust intellectual environment that values social and cultural diversity, free expression, collegiality, integrity, and mutual respect.
  • A safe, diverse, team-oriented, ethically responsible, and respectful workplace environment that develops the professional capacities of our faculty and staff.

To achieve a leadership position in higher education, we will:

  • Rigorously assess our progress toward our institutional, academic, and administrative plans using benchmarks appropriate to the goals articulated by our programs and in our plans.
  • Serve as faithful stewards of the public and private resources entrusted to us and provide effective and efficient administrative services that exceed the expectations of our diverse constituencies.
  • Create meaningful collaborations among university, business, and community leaders to address issues and opportunities of the region.
  • Develop an infrastructure that makes learning accessible to those on campus and in our community and supports the scholarly activities of the faculty.
  • Pursue opportunities to enhance personal wellness through artistic, athletic, or recreational activities.
  • Operate an attractive, environmentally responsible and sustainable campus integrated with the retail and residential neighborhoods that surround us.

Dual Career

The University of North Carolina at Charlotte is committed to the recruitment and retention of highly qualified and productive faculty, administrators, and other professional staff members. We recognize that career decisions are influenced by family considerations.  For up to one year from the date of an employee’s relocation to Charlotte, the University will assist the employee’s  spouse or domestic partner with efforts to find employment within the University and/or within the surrounding area.

Diversity at UNC Charlotte

UNC Charlotte is committed to cultivating diversity and inclusion throughout the campus. Our campus community is comprised of people who represent the wide breadth of gender identities, sexualities, races and ethnicities, faith traditions, nationalities, and other social groups and backgrounds.  All of these identities and experiences enrich the University as a whole.  UNC Charlotte strives to celebrate and leverage the benefits of this diversity, and to sustain an inclusive and welcoming environment for all students, faculty, and staff.

To learn more about plans, programs, resources and news and events relating to diversity and inclusion at UNC Charlotte please use the following link:

To access the full text of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion please use the following link:

Optional text if space allows….

Overview of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion.

The goal of quality education for all at UNC Charlotte is the foundation for our Diversity Plan.  At its fullest potential, higher education allows students to interact with people from different backgrounds and to engage a range of ideas and perspectives.  This educational experience cultivates the skills that graduates will need to function adeptly in a global society.  

As North Carolina and the Charlotte region undergo rapid population growth and demographic change, UNC Charlotte must respond to the needs of a more diverse student population. It is imperative that the University prepare its students to become leaders and thriving citizens in a pluralistic and multicultural society. In adopting our Diversity Plan, we affirm that:


    • We believe that a diverse faculty, staff and student body are critical in advancing teaching, scholarship, and community engagement at UNC Charlotte.
    • We are committed to enhancing opportunities for living, working and learning in a diverse environment
    • We are committed to educating our students to interact effectively and respectfully in the global community. 

      The Plan identifies components of a diverse campus community and outlines steps toward building an inclusive environment that promotes the success of all students, faculty, and staff. It is a living document that affirms our institutional values and is designed to offer guidance to University departments and units for achieving the University goals for diversity.  The seven broad objectives of the Diversity Plan are:

      1: Promote a broad understanding of goals for diversity, access, and inclusion for the University through active outreach to the campus community.

      2: Recruit and graduate a diverse student body that reflects community diversity and addresses the state’s need to increase access to higher education for historically underrepresented and economically disadvantaged students.

      3: Increase the recruitment of underrepresented faculty and advance their progression through the faculty ranks.

                  4: Increase the representation of staff from underrepresented groups.

      5: Ensure the presence of institutional environments and course development that enhance learning and appreciation for the full range of diversity.

      6: Develop external relationships with the community to enhance diversity on and off campus.

                  7: Ensure the Success of the Plan through Assessment, Accountability, and Recognition.


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