University Ombuds

The University of Rochester
Rochester, New York

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job Posting ID 236488 


This newly created position of University Ombuds will be the lead staff person responsible for the Office of the University Ombuds which will include having the lead responsibility for directing the University’s new Ombuds Affiliates Program and meeting the training needs of its assigned members. The University Ombuds will adhere to the International Ombudsman Association (IOA) Code of Ethics and Standards of Practice. The University Ombuds will act as a neutral, independent, informal, and confidential resource for the University of Rochester faculty, staff and students who are seeking assistance to resolve questions and concerns affecting their relations with peers or the institution. The ombuds is not an advocate for either visitors to the office or for the university, but is rather a designated neutral who remains unaligned and impartial; with respect to any given instance or concern, the ombuds takes into consideration the points of view and legitimate needs and interests of all parties to a conflict or dispute. The ombuds does not participate in formal dispute resolution processes, conduct formal investigations or adjudicate complaints, and has no power to make, change, or set aside administrative decisions,



  • The roles and functions of the University Ombuds may include, but are not limited to, assisting faculty staff and students who have questions, concerns, and complaints about a particular situation, by engaging in informal information gathering to better understand an issue from all perspective. With client’s permission, facilitating communication and dialogue while providing informal mediation between conflicted parties. Helping individuals to weigh the pros and cons of alternative courses of action; Providing information and explanation about university policies and procedures. Provide on-going training and supervision of the individual’s serving in the Ombuds Affiliate Networks Providing assessments and recommendations to appropriate University officials on areas of process and climate improvement Promoting a safe, respectful, ethical, and productive campus community in line with the University's values and policies



  • Master’s., Ph.D., JD or advanced certificate in mediation, conflict or dispute resolution, organizational psychology, higher education, counseling, or related fields required. Five years or equivalent combination of education and experience preferred High degree of credibility and integrity. Demonstrated ability to exercise independent judgement and prudence in dealing with sensitive confidential matters. Remain nonjudgmental. Outstanding communication and interpersonal skills. Excellent problem-solving skills including being able to investigate, gather, analyze, and interpret information. Culturally competent and skilled in working with faculty and staff from a wide variety of backgrounds and orientations. Certified Organizational Ombudsman Practitioner (CO-OP) or Certification by International Ombuds Association (IOA) preferred

Please apply to


Job ID 236488




EOE Minorities / Females / Protected Veterans / Disabled




The University of Rochester (located in Rochester, N.Y.) is one of the nation's leading private universities. One of the most collegiate in character among members of the Association of American Universities, Rochester has a personal scale that creates exceptional opportunities for interdisciplinary study and close work with faculty. The University consistently ranks among the top colleges and universities nationwide in federally financed science, engineering, medical, and other research.


The University of Rochester envisions itself as a community that welcomes, encourages, and supports individuals who desire to contribute to and benefit from the institution’s missions of teaching, research, patient care, performance, and community service. In a pluralistic culture, that community includes faculty, students, and staff who represent important differences. Members of the University’s community come from different geographical areas, represent differences in ethnicities, religious beliefs, values, and points of view; university_of_rochester2.jpgthey may be physically different, have different intellectual interests, or have different abilities. The University not only welcomes such differences in the members of its community but, in fulfilling its own missions and in preparing the leaders of tomorrow’s world who will necessarily be operating in an equally wide-ranging environment, it actively seeks to recruit and include them in all aspects of the institution’s operations.

The University of Rochester is an institution devoted to teaching and learning, and producing new knowledge. We do these at world-class levels. The challenges facing us as we work to be more inclusive and provide a welcoming environment will respond to our skills as teachers and learners. In the context of our commitment to being more inclusive and diverse, we can apply these skills to the continuing work of transforming our environment in ways that enable greater participation, enhance human dignity, eliminate prejudice and discrimination, and improve the quality of life for everyone.


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