Financial Aid Assistant, Hourly
- Employer
- Highline College
- Location
- Des Moines, WA
View more
- Administrative Jobs
- Institutional & Business Affairs, Financial Aid
- Employment Type
- Full Time
- Institution Type
- Community College
Job Details
Posting will be open until filled, with priority screening for applications received by May 12, 2022.
Under the direction of the Director of Financial Aid, the part-time staff member will assist with customer questions via phone, email, and in-person; perform data entry, data extraction, and light data analysis; assist with presentations and other miscellaneous office tasks. This is part-time position is for 16 hours per week, on campus. This position is not eligible for remote work. The position is not benefits-eligible, except for state-mandated sick leave. The position is in the Financial Aid Office, an evolving and growing team of individuals dedicated to student success at Highline College. This is an excellent growth possible position, as the Financial Aid Office seeks always to hire within for individuals interested in a long-term career in financial aid.
As a condition of employment, employees can, at no time, be in Default on a federal loan.Please be advised beginning October 18, 2021, of the Washington State employee's requirement to be fully vaccinated against COVID-19 as a condition of employment. Additional details are located in the Supplemental Information section.
ESSENTIAL TASKS
Reporting to the Director of Financial aid, this position will:
- Performs basic to complex data entry using stringent policies and procedures;
- Provides solution-based responses to students regarding their application for financial aid and other items related to financial aid;
- Analyzes data within the Financial Aid systems, customer accounts, and other resources, and combines that information with trained policies and procedures to assist customers with questions regarding their application for financial aid, disbursement, and continuing eligibility;
- Provides excellent, positive, customer service to individuals over the phone, via Zoom, and in-person using exceptional English grammar and little to no slang;
- Provides excellent, positive, forward-looking, written customer service via email using exceptional English grammar. In most cases, matching a customer question to a provided template response list and then updating the response to match the customer’s exact needs;
- Performs data entry tasks following strict policy and procedures;
- Processes multiple single and routine reports that require cross referencing and data extraction from multiple sources and either using that data to perform a data entry task or reporting the findings to a colleague;
- Assists colleagues with preparing for, and in some cases performing, customer presentations, which may include presenting, facilitating, or assisting with hands-on workshops for customers;
- Maintains poise and professionalism when deescalating frustrated customers, and pushes for forward driving solutions;
- At all times, maintains a high standard of professionalism.
ABILITY TO
- Ability to use computer-based Financial Aid Management systems such as PeopleSoft;
- Ability to work independently once given a task;
- Ability to work well in a strong team environment and contribute positively to that environment;
- Ability to advise students on an individual or group basis on specific aspects of financial aid;
- Ability to handle interpersonal interactions, including challenging students, parents, and others;
- Ability to relate effectively with a wide diversity of students, faculty, staff, and community members with sensitivity, tact, patience, and respect;
- Ability to use the Microsoft Office Suite effectively, especially Excel, Word, PowerPoint, Outlook, SharePoint, Teams, and OneNote;
- Ability to effectively communicate both verbally and in writing with a wide range of individuals using exceptional English language skills.
QualificationsREQUIRED:
- Associates degree;
- Excellent English language communication skills, both verbal and written;
- Strong computer skills, especially in Word, Excel, and Outlook;
- Strong typing skills (minimum 40 words per minute);
- Demonstrated excellent attention to detail;
- Cannot be in Default on a federal loan.
- Anticipate completing a Bachelor’s degree within the next five years or less;
- Experience with the Financial Aid application process either personally or professionally;
- Experience in a higher education or banking environment;
- Ability to speak multiple languages;
- Experience working with complex data entry systems;
- Extremely strong typing skills (50+ words per minute);
- A desire to learn and grow a career in Financial Aid and/or higher education.
Supplemental InformationApplicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. Conditions of Employment
Highline College does require COVID-19 vaccinations for all students, staff and faculty –– with waivers for specific exemptions –– for those who physically attend courses, operations, or other in-person activities. This decision was made in accordance with higher education proclamation 20-12.4. A candidate will not be asked to report their vaccination status unless they are hired by the college. If a candidate chosen for hiring is not fully vaccinated from COVID-19 and plans to submit a medical or religious exemption to this employment condition, the hiring process will be suspended until a decision has been made regarding any exemption application which is submitted. A candidate will not be allowed to do any work for Highline College or be onboarded as a new employee during the time period when the exemption is being considered. The request for an exemption does not guarantee approval.
THE COLLEGEHighline College prides itself on its commitment to diversity and equity, its institutional culture of collegiality and innovation, its globalization of curricula and its inclusion of the community in its programming. Founded in 1961, Highline College is situated in a diverse community just 15minutes south of Seattle. The college annually serves more than 16,500 students –– a student population of over 70% students of color, representing 35 nations and more than 100 languages. The college embraces equity, inclusion and social justice, with core goals of student attainment, diversity, community Engagement and sustainability. The student body at Highline College is made up of Transfer students, Running Start students, Professional- Technical students, International students, Comprehensive Transition Program for students with intellectual disabilities, Adult Basic Education and English Language Learners. In addition, we offer six bachelor of applied science, four-year degrees.MISSION AND VISIONAs an essential part of our mission and vision, diversity, equity and inclusion are promoted and fostered in all aspects of college life.APPLICATION PROCEDUREYour online application must include the following to be considered complete:1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;2. Letter of Interest (Cover Letter) describing how your skills and abilities relate to this position;3. Two professional references.
CONDITIONS OF EMPLOYMENT:National Criminal Background Check may be required;
APPLICATIONS MUST BE FILED ONLINE AT:https://www.governmentjobs.com/careers/highlineNEED APPLICATION HELP?Should you have any difficulties uploading your documents or navigating the application process, please contact NEOGOV Technical Support at 1-855-524- 5627, Monday - Friday 6:00 AM to 6:00PM Pacific Time.HIGHLINE COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYERHighline College is an equal opportunity employer. The College is committed to enhancing the diversity of our faculty and staff, as well as our student population. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identity diversity. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legal protected status.REASONABLE ACCOMMODATIONSThe College complies with the Americans with Disabilities Act. Applicants needing accommodations in the application process in an alternative format may contact the Human Resources office at (206) 592-3812. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.TITLE IX POLICYHighline College complies with Title IX regulations. For details on our policies, see our website https://humanresources.highline.edu/faculty-and-staff/policies/title-ix/The College appointing authorities reserve the right and may exercise the option to make an employment decision prior to the conclusion of the recruitment process.
Organization
Highline College prides itself on its commitment to diversity and equity, its institutional culture of collegiality and innovation, its globalization of curricula and its inclusion of the community in its programming. Founded in 1961, Highline College is situated in a diverse community just 15minutes south of Seattle. The college annually serves more than 16,500 students –– a student population of over 70% students of color, representing 35 nations and more than 100 languages. The college embraces equity, inclusion and social justice, with core goals of student attainment, diversity, community Engagement and sustainability. The student body at Highline College is made up of Transfer students, Running Start students, Professional- Technical students, International students, Comprehensive Transition Program for students with intellectual disabilities, Adult Basic Education and English Language Learners. In addition, we offer six bachelor of applied science, four-year degrees.
MISSION AND VISION
As an essential part of our mission and vision, diversity, equity and inclusion are promoted and fostered in all aspects of college life.
- Website
- https://www.highline.edu/
- Telephone
- 2065923270
- Location
-
2400 S. 240th St.
Des Moines
Washington
98198
US
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