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IT Installation & Maintenance Technician

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Position OverviewKU IT is not able to provide H-1B sponsorship for this position.

Responsible for performing and/or assisting with installation, service provisioning and maintenance of information and communications technology (ICT) systems for The University of Kansas Lawrence and Edwards Campuses. Installations will require working aloft, confined spaces, on ladders, and cat walks. All installations, service provisioning and modifications must be in accordance with a master plan, yet allow technician the independence to deviate under certain conditions so that the system is operable. This position has a considerable amount of latitude in performing assignments. Work assignments are generally in the form of the objectives of a project to be completed or a problem to be resolved. The exact circumstances are frequently unknown at the time the assignments are made and the Network Service Technician must use their judgment in selecting the materials and method to be used to complete the work assignment. Choices are limited by Kansas University policies and procedures, industry standards and by safety considerations. This position shares in responsibility for information security by following all applicable security policies and procedures. Job Description40%-Installation and Modifications
The Network Service Technician will work moves, adds, and changes to the University voice, data, and video networks. Network Service Technician will use standard voice, data, and video installation practices, while adhering to university, national technical and safety standards to perform final testing and place into service various types of voice, data, and video equipment. This equipment will include jacks, horizontal wiring, cross-connects, voice equipment, station-related equipment, Ethernet switches, UPS systems, wireless access points, video-taps, splitters, and amplifiers. This can also require installation of wire mold and fire sleeve. In order to perform these moves, adds and changes, Network Service Technician must be skilled in the use of telecommunications hand tools, hardware and software. Network Service Technician must also read and interpret schematic drawings, wiring diagrams, equipment specifications sheets, cable plant drawings and floor plans in order to complete moves, adds, and changes. The Network Service Technician will report any unauthorized installations to the Installation and Maintenance Manager.

20% - Diagnosis and Repair
The Network Service Technician must make accurate diagnosis and analysis of trouble conditions which affect University voice, data, and video services. This includes isolating trouble sources, i.e., cross connects, station equipment (single line sets, FAX machines, proprietary sets). Video-monitors, taps, splitters, amplifiers and/or power and grounding conditions. Diagnosis and analysis may require the use of test equipment which will aid in trouble isolation. Once the trouble condition has been analyzed and isolated, the Network Service Technician will act to repair, which will alleviate the condition.
This action may include cable pair changes, cable replacement, component level change out, station equipment, jack, or video equipment replacement, and/or coordination with other vendors of Information Technology Services such as AT&T and other contractors. Once repair of the trouble condition has been completed, the Network Service Technician will document any necessary change in cable routing or pair assignments and keep the Installation and Maintenance Manager apprised of the status. All work must be documented in either work order form or a Remedy Case. Remedy case documentation will include all items as required by current Installation and Maintenance procedure.

10% -Training
Trains, instructs, and supervises student technicians, sub-contractors, and vendors. Assigns simple problems and non-complex equipment installation projects to subordinates and monitors their execution of these tasks. Provides training in diagnostic techniques and voice, data, and video installation/wiring procedures. When necessary, Network Service Technician will provide overview training with end users in basic equipment operational procedures and features usage i.e. phone set features.

10%-Inventory and Time Recording
Performs accurate accounting for all parts and materials used or replaced in the performance of repair or move, add, and change activity. Network Service Technician initiates the process of procuring replacements for inventory items used in the course of day-to-day activity. Network Service Technician is also accountable for tools and test equipment which has been issued to them. Network Service Technician maintains proper levels of parts and materials on their assigned vehicle.
Network Service Technician will prepare inventory and time tracking documentation as required by systems currently in place.

10%-Special Projects and Assignments
Network Service Technician will work with the Installation and Maintenance Manager on emergency or extraordinary situations which can adversely affect University voice, data, and video services. Network Service Technician will work standby shifts in rotation with other technician s and will work an equitable number of Athletic events and Change Requests.

10%-Planning, Organization, and Related duties
Network Service Technician will serve as liaison with the Installation Services Supervisor and the Installation and Maintenance Manager, coordinating priorities, scheduling, and organizing daily activities and jobs to optimize time usage. Network Service Technician also ensures their vehicle is kept in proper operational condition and that proper vehicle maintenance is maintained. Network Service Technician is to practice safe driving habits and possesses a valid driver's license. Network Service Technician will maintain all Infrastructure and physical plant spaces in a clean and organized condition.

Security Profile:
  • The Network Service Technician is responsible for complying with departmental policy relating to security. This includes key security, vehicle security, controlling access to secure areas and data security. In addition, Network Service Technicians:
  • Handles sensitive data - This position is authorized to handle sensitive or confidential data in accordance with established procedures in the performance of job duties.
  • Network - This position is authorized to configure, manage, and monitor network traffic in the performance of job duties.
Position Requirements
  • Ability to lift items unassisted that weigh up to 70 pounds, using step ladders to climb 6-24 feet.
  • Ability to use various hand tools, various drills, etc.
  • This work may require Network Service Technicians to work in less-than-ideal conditions including attic spaces, underground tunnels, and maintenance holes.
  • This position has an on-call component, which may require Network Service Technicians to respond to campus at odd hours or on weekends.
  • Be able to pass extensive background checks.
Required Qualifications
  1. Associate degree and two (2) years of experience in installation and service of ICT systems OR a high school diploma/GED equivalency and four (4) years of experience in installation and service of ICT systems.
  2. Experience in use of test equipment (Copper certifier, OLTS, OTDR, etc.), as evidenced in application materials
  3. Must possess valid Driver's License.
Preferred Qualifications
  1. BICSI Installer 1, Installer 2, or Technician level certifications.
  2. Previous experience or training in installation and troubleshooting of Ethernet electronics in a local and wide area network and maintaining analog, digital or VoIP telephone systems.
  3. Previous experience in making various network connections from the outlet (jack) to the building interface with outside cabling.
  4. Optical fiber fusion splicer and hand tools experience.
  5. Knowledge of voice switching, special circuits and data switching.
  6. Previous experience in installing video cable and components and CATV systems.
  7. Knowledge or experience in working with fiber optic, outdoor broadband transmission technologies, local area networking, wireless or wide area networking.
  8. OSHA 10 and/or OSHA 30 hour training.
Additional Candidate InstructionsA complete application consists of:

A cover letter addressing how required qualifications are met
Resume
3 Professional References

Incomplete applications will not be considered.

Application review will begin Monday, May 9th, 2022 and will remain open until a qualified pool of candidates has been identified. Contact Information to ApplicantsVickye Kozlowski
[email protected] Advertised Salary Range$47,500 -$50,000 Work ScheduleNormal work hours are Monday- Friday 8am-5pm, with the exception of athletic events including on call shift. Application Review Begins11-May-2022 Anticipated Start Date31-May-2022

Organization

Working at the University of Kansas 

Join the University of Kansas, and you’ll become part of a Jayhawk family that spans the globe. Wear your KU shirt in London, Istanbul, Buenos Aires, Nairobi or anywhere else, and you will likely hear a resounding “Rock Chalk!” from a stranger. Of course, the appropriate response is an enthusiastic “Jayhawk!” Because, after all, they’re not really strangers, they’re family.

The Jayhawk community is united by more than 150 years of tradition and by our commitment to pushing the boundaries of knowledge, transforming the academic experience, and creating solutions through innovative research. KU’s mission is to lift students and society by educating leaders, building healthy communities and making discoveries that change the world.  

The University of Kansas is the state’s flagship university and one of just 66 invited members of the prestigious Association of American Universities (AAU). We consistently earn high rankings for academics and recognition as a premier research university.

KU faculty and staff embrace our role as the state’s flagship university, AAU member and R1 institution that serves the state, nation and world. We celebrate the energy and compassion that infuse the Jayhawk spirit; and, we remain true to KU’s historic values: the elevating force of education, the transformative power of research and the healing power of service.

Diversity, Equity, Inclusion, and Belonging 

The University of Kansas is committed to a learning and workplace environment that is representative of our nation and global society, accepts and values everyone, appreciates our common humanity and understands that our multiple differences are the cornerstone of academic preparation, professional excellence and distinction. KU must be a place where all people feel they belong and have access to resources and support that help them attain their educational and professional goals.

We recognize there are inequalities and privileges generated by historical and persistent intersecting differences by race, ethnicity, gender identities, gender expressions, sexual orientation, socio-economic status, age, abilities, religion, regional background, veteran status, citizenship status and nationality. And we hold ourselves accountable for policies, processes and programs that appreciate these and other differences and create more fair, safe and just learning, working and living environments for KU students, faculty and staff.

Instruction 

KU offers a broad array of undergraduate and graduate study programs, and we fulfill our mission through academic and research programs of international distinction, coupled with outstanding libraries, teaching museums and information technology. These resources enrich the academic experience for students from all 50 states and 112 countries, and provide enrichment resources for KU faculty and staff.

Research 

The university attains high levels of research productivity and recognizes that faculty are part of a network of scholars and academicians that shape a discipline as well as teach it. KU staff are integral to our research success, participating in and supporting discoveries that expand knowledge and improve lives.

Service 

The university and our employees serve society through research, teaching and the preservation and dissemination of knowledge. KU's academic programs, arts facilities and public programs provide cultural enrichment opportunities for the larger community. And, KU offers educational, research and service programs throughout the state. KU employees are encouraged to participate in and serve the campus and surrounding communities in a way that is meaningful to them.

International Dimension 

KU offers more than 100 programs of international study and cooperative research for KU students and faculty at sites around the world. The university offers teaching and research that draw upon and contribute to the most advanced developments throughout the United States and abroad. At the same time, KU's extensive international ties support economic development in Kansas.

Values 

The University of Kansas, our students and employees are committed to excellence. We foster a multicultural, inclusive environment in which the dignity and rights of individuals are respected. Intellectual diversity, integrity and disciplined inquiry in the search for knowledge are of paramount importance.

Our City and State 

KU sits atop Mt. Oread in the center of Lawrence, a town full of natural beauty and culture. In fact, Rolling Stone magazine named Lawrence one of the best college towns in the United States. Lawrence is home to more than 100,000 people, and has a charming, Midwestern friendliness that welcomes visitors and celebrates diversity. In addition to KU, Lawrence is home to Haskell Indian Nations University, the premiere tribal university in the United States.

Lawrence’s historic and thriving downtown features restaurants, nightlife and local shops offering unique finds that you won’t find anywhere else. The town has more than 50 parks, an encompassing mixed-use trail, and quick access to biking/hiking trails along the Kansas River and around Clinton Lake. A five-minute drive from Lawrence, Clinton Lake offers fishing, boating, beaches, camping and other outdoor activities.

Located just 40 minutes west of Kansas City, Lawrence offers the appeal of a mid-size, suburban town with quick access to the amenities of a large city, including an international airport. The Kansas City metro area is home to world-class museums and cultural activities, Jazz clubs and other nightlife venues, expansive shopping options, and exciting professional sports with the Kansas City Chiefs, Kansas City Royals and Sporting KC.

Kansas is in the center of the country, making it convenient and cost effective to fly or drive to destinations throughout the United States. Far from flat, the Flint Hills, just 90 minutes from Lawrence, offer panoramic vistas that showcase the breathtaking beauty of America.

Making KU Your Home 

Something about Lawrence is magnetic. Long-time residents are never surprised when a KU student or employee from out of state decides to make Lawrence their permanent home. And, even those who do leave often find themselves returning to “the nest” at some point in the future. In fact, Lawrence has been named by several publications as one of the best places to retire.

At the University of Kansas, you’ll join a global Jayhawk family and find a place to call home.

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