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Student Services Specialist

Fayetteville State University
Fayetteville, NC

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Administrative Jobs
Student Affairs, Counseling, Student Activities & Services
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Position Title::

Student Services Specialist

Position Number::


Full-time or Part-time::

Full Time


Financial Aid

Posting Number::




Job Category::


Hiring Range::

$40,047.00 - $40,047.00

Minimum salary::


Maximum salary::


Overall Position Competency::


Description of primary duties and responsibilities::

Primary Purpose of the Organizational Unit:

The mission of the Office of Scholarships and Student Financial Aid is to ensure that no student who can benefit from a Fayetteville State University education be denied that opportunity due to insufficient finances. The Office of Scholarships and Student Financial Aid administers a comprehensive array of programs (need and merit-based) to over 6,000 undergraduate, graduate, and doctoral students annually, committing and disbursing over $70 million per year. In addition to administering all federal, state and institutional financial aid funds for Fayetteville State University undergraduates, graduate students and doctoral students, the Office is responsible for receiving and monitoring all Title IV, state and institutional resources in a fiduciary manner. Additionally, this position determines eligibility to ensure compliance on the Federal, State and Institutional levels.

Primary Purpose of the Position:

To provide exemplary financial aid counseling and customer service skills to students and the community. To advise students of the total financial aid application process in determining federal, state and institutional eligibility. This position is responsible for guiding students and parents through the required forms needed to apply for financial aid, requesting documents from students/parents as needed to complete applications for aid, reviewing and entering documents when received, and verifying the accuracy of financial aid information submitted for a specific population of students.

Aid Awarding:
This position will be responsible for all awarding of federal, state and institutional aid to the targeted student population. Each award will be recorded on the proper student account screen. Scholarships will be coordinated with other aid to make sure that over-awards do not occur. Proper adjustments will be made to the student’s account as necessary. This will include making all of the necessary arrangements for advertising and taking applications for FSU’s merit and endowed scholarships.

Description of Work Continued::

Financial Aid Counseling:
The employee will provide financial aid counseling services and workshops to students and parents concerning the financial aid application process; assists with the review of financial aid applicants for the process of verification to determine budgets, need and funding eligibility; Coordinate and certify the State Grant Program and weekly reconcile this program against Banner to ensure updates are correctly noted; Satisfactory Academic Progress review, update and reconciliation; Consortium; Default Management; provide weekly reports on the status of various financial aid application documents; assists in the completion of various institutional, state and federal reports. This position will be responsible for counseling and awarding students on need-based state and federal financial aid. This will be a major part of the job duties of this position. This position will be responsible for counseling approximately ninety-five percent of the students who receive financial aid. It is necessary to know how to award need-based aid, since merit based aid can affect how much need-based aid is given to a student. Ability to independently initiate or implement new approaches and policies to resolve non-standard problems and issues of broad scope and complexity. Ability to resolve issues that are unprecedented in nature and may have far reaching impact.
Ability to develop new, innovative approaches to address and improve current and future programs, processes and procedures. Ability to develop multifaceted reports for use in a variety of areas within student services. Ability to provide expertise in main area of focus. Ability to evaluate accomplishments of the unit to ensure program missions and goals are being met. Ability to make final review for most difficult, controversial or sensitive work to assess and problem solve.

Award Verification:

This position will check student eligibility for awards to make sure that the established criteria are being met. This
eligibility tracking is done each time an award is made. Students are notified of eligibility or non-eligibility through
formal letters and other communication.

Providing Excellent Customer Service:
Provide accurate information to customers via in person, over the phone pertaining to the eligibility of federal assistance. Conducting financial aid workshops and seminars on campus by explaining the total financial process from the FAFSA submission to final awarding of federal, state and institutional funds. Demonstrates good customer service to students, colleagues, staff and campus community. Verify financial aid applications and documents to ensure eligibility is determined and the correct aid is going to the correct student. Coordinate, adjust and certify state grants to determine eligibility.

Minimum Education and Experience Requirements::

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Knowledge skills and abilities::

Must have knowledge of Federal and State Financial Aid Regulations; must display excellent interpersonal and communication skills. Must be organized, efficient, a team player, and able to follow directions with minimal supervision.

Preferred Qualifications::

Graduation from a four-year college or university and one year of financial aid and/or general administrative experience involving public contact, oral and written communication, and the interpretation of program policy and procedures preferably in the field of teaching, student services, or a related educational capacity.

Closing Date::


Open Until Filled::


Other Information:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement::

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Quick Link:


Working at Fayetteville State University

Fayetteville State University (FSU) is a member of the prestigious University of North Carolina System. Situated in southeastern North Carolina, FSU prides itself in being in one of the most diverse cities in the country and neighbor to one of the nation’s largest military installations – Fort Bragg.

FSU has a rich history that serves as genesis for its current status as a leading institution of higher learning. A year after the Civil War ended, the Phillips School provided primary education to Fayetteville’s black citizens, and the Sumner School provided intermediate education for this population. The two schools were consolidated in 1869 and dedicated in April of that year as the Howard School, in honor of the Freedman’s Bureau chief General O.O. Howard. Seven prominent African-American men pooled $136 to purchase two lots for the first building that housed the Howard School. Robert Harris was named the first principal of the Howard School.

In 1877, the Howard School became not just the first public normal school for African Americans in North Carolina but also the first state-sponsored institution for the education of African-American teachers in the South. It was renamed the State Colored Normal School in Fayetteville that year, Fayetteville State Teachers College in 1939, Fayetteville State College in 1963, and Fayetteville State University in 1969.

While FSU’s roots are as a teacher education institution, it now offers nearly 70 degrees at the baccalaureate, masters and doctoral levels. Many of the programs are accredited by the top agencies. The university’s School of Business and Economics is endorsed by the Association to Advance Collegiate Schools of Business (AACSB). AACSB is one of the most prestigious and rigorous accrediting bodies for business programs in higher education. Currently, less than one-third of U.S. business programs and only 15% of the world's business programs have earned AACSB accreditation. Receipt of this distinguished accreditation provides evidence that FSU’s School of Business and Economics has established itself as a leader among business schools. Additionally, the Master of Business Administration program has been cited by U.S. News and World Report and The Princeton Review as one of the best graduate business school programs in the country. The Department of Criminal Justice is accredited by the Academy of Criminal Justice Sciences (ACJS). FSU’s criminal justice program is the only such program in North Carolina to hold ACJS certification.

FSU is rapidly becoming a center for research and technology. In spring 2010, the university, in conjunction with the University of North Carolina at Pembroke, cut the ribbon on the Southeastern North Carolina Regional Microanalytical and Imaging Center. The center is home to the electron microprobe, an advanced imaging tool that magnifies objects up to 300,000 times.

FSU is a partner in the community. The institution has formulated a strong relationship with the local municipality and with civic and social organizations in the area. The institution enjoys its partnership with its military neighbors. In the coming years, as a result of Base Realignment
and Closure (BRAC), Fort Bragg will be home to more than 50,000 soldiers and some of the nation’s top military brass. To address their educational needs, FSU has implemented a degree in intelligence studies with plans to offer more academic programs with the military in mind.

Students who come to FSU know they will be learning in a nurturing environment from some of the top scholars in their respective fields. As they matriculate, they know their degrees will prepare them to be 21st century global scholars, change agents, and contributing members of society.

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