Associate Director, Financial Aid Services

University of Massachusetts Boston
UMass Boston

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Administrative Jobs
Institutional & Business Affairs, Financial Aid
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job no: 513865
Position Type: Staff Full Time
Campus: UMass Boston
Department: Financial Aid Office
Pay Grade: 33
Date opened: 27 Apr 2022 Eastern Daylight Time
Applications close:

General Summary:

The Associate Director of Financial Aid is part of the Financial Aid Operations Team reporting to the Sr. Associate Director of Operations. The incumbent will assist the Senior Associate Director of Operations in implementing and managing technologies that support the objectives of Financial Aid Services, as well as design technical solutions that will allow the university to stay compliant with new and changing federal and state regulations. He/she will support weekly automated packaging processes and oversee quality control related to financial aid packaging. This position requires a broad knowledge of Financial Aid operating systems, the ability to interpret complex regulations, and the ability to effectively manage large projects with tight deadlines.

Examples of Duties:

  • Contribute to and support weekly automated packaging processes and aid disbursement. This includes producing and monitoring weekly queries/reports to ensure accuracy of packaging, resolving issues, manual awarding, and making adjustments to student records.
  • Assist Sr. Associate Director with system configuration projects and testing.
  • In conjunction with senior financial aid staff, identify process improvements within the financial aid office and manage implementation of solutions. Create project plans and schedules and monitor progress to ensuretimely completion.
  • Create/update reports for staff and external agencies, as requested.
  • Work closely with the university central IT department to create and maintain award and message notification automation to inform students of account status.
  • Manage weekly interfaces with the Bursar’s Office for scholarships, tuition and fee waivers, stipends and third party payments.
  • Act as a liaison to Merit Scholarship Office and Student Housing Office.
  • Work closely with the Student Housing Office to reconcile student records and manage special projects related to on campus housing.
  • Stay abreast of new federal and state requirements through regulatory releases, workshops and conferences and proactively plan for implementation of new requirements.
  • Represents the Financial Aid Services office on University committees, as assigned
  • Monitor systems roles and permissions within the Financial Aid Office.
  • Supervise a small team of Financial Aid Operations Specialists.
  • Perform other duties as assigned.


Bachelor’s degree required, and a minimum of three-five (3-5) years of progressive experience in an automated financial aid office is required. The incumbent may be required to work occasional evenings and/or weekends.

Preferred Qualifications:

  • Experience researching, interpreting, and applying federal financial aid regulations in a large, diverse financial aid preferred.
  • Knowledge of and experience with PeopleSoft, Campus Logic, and financial aid reporting software preferred.
  • Project management experience preferred

Knowledge, Skills and Abilities:

  • Extensive knowledge of standard financial aid office business practices in multiple areas with demonstrated ability to troubleshoot complex issues;
  • Extensive knowledge of a variety of administrative software applications, including Microsoft Office
  • Knowledge of the regulatory requirements governing financial aid programs;
  • Demonstrated ability to work independently and to develop, manage and implement large projects;
  • Demonstrated ability to grasp key points from complicated details;
  • Demonstrated ability to provide technical support to a team of financial aid professionals;
  • Ability to work independently and make sound decisions;
  • Ability to work as a representative of Financial Aid within the broader context of the division of EnrollmentManagement to provide solutions to overlapping or integrated procedures;
  • Strong analytical skills;
  • Strong interpersonal, management, decision-making, and organizational skills;
  • Strong commitment to customer service.

Application Instructions:

Please apply online with your resume, cover letter and list of three professional references.

Review of candidates will begin following the application closing date.

Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

Salary Ranges for the appropriate Pay Grade can be found at the following link:


Salary Ranges

This is an exempt union position.

All official salary offers must be approved by Human Resources.

UMass Boston requires all employees to be vaccinated against COVID-19 and to confirm proof of their vaccination status including booster. Exemptions from the vaccine requirement will be permitted only for qualifying religious or medical reasons.

Applications close:


Working at University of Massachusetts Boston

The University of Massachusetts Boston is nationally recognized as a model of excellence for urban public universities. The scenic waterfront campus is located next to the John F. Kennedy Library, with easy access to downtown Boston. 

The second-largest campus in the UMass system, UMass Boston combines a small-college experience with the vast resources of a major research university. With a 16:1 student-to-faculty ratio, students easily interact with professors because most teaching occurs in small class sizes. Ninety-three percent of full-time faculty hold the highest degree in their fields.

UMass Boston’s academic excellence is reflected by a growing student body of nearly 16,000 undergraduate and graduate students. The university’s eight colleges offer more than 100 undergraduate programs and 50 graduate programs. The University Honors Program serves 300 students who thrive on intellectual challenge. Enriched courses probe more deeply into theory or venture further into application.

UMass Boston’s diverse student body provides a global context for student learning, and its location in a major U.S. city provides connections to employers in industries such as finance, health care, technology, service, and education, offering students opportunities to gain valuable in-school experience via internships, clinicals, and other career-related placements.

More than 100 student organizations — including clubs, literary magazines, newspaperradio stationart gallery, and 16 NCAA Division III sports teams — offer a rich campus life. Students live throughout Greater Boston and in apartment communities just steps from the campus, and enjoy the rich amenities, cultural attractions, and educational opportunities that make the city the biggest and best college town in the nation.

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